Extremely Disappointed
Dirigible
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I'd just like to voice my disappointment in the way that this maintenance is being handled. I feel that 12 hours of maintenance for "routine planned" maintenance is not an acceptable amount of time. I also feel that you are not being very vocal about something that is obviously a major issue. We need more transparency and perhaps some humility around these server issues.
Additionally, I am also very disappointed that the Bangkorai quests achievement received no mention in the patch notes. I have received no information from customer service regarding this issue either despite several attempts.
At the moment, despite my love of Tamriel and all things Elder Scrolls, I personally feel that this launch deserves bad press mostly due to the way that you are handling communicating with the player base which seems very lack luster and vague. Poor form and I hope that your service improves dramatically.
Sadly,
Me
Additionally, I am also very disappointed that the Bangkorai quests achievement received no mention in the patch notes. I have received no information from customer service regarding this issue either despite several attempts.
At the moment, despite my love of Tamriel and all things Elder Scrolls, I personally feel that this launch deserves bad press mostly due to the way that you are handling communicating with the player base which seems very lack luster and vague. Poor form and I hope that your service improves dramatically.
Sadly,
Me
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Babyloniaa✭✭I agree 100% with this comment. Game play has been exceptional (when servers(s) are cooperating). Because this is a new game, I'm willing to be patent. However, communication with the player base has been a joke. Last week when the servers were taken down (unscheduled) because the mail/guild was not working properly, you said the servers were down for maintenance. What? This implies the shutdown was scheduled. I guess every bug/glitch is a maintenance issue?
My point is as customers we understand there will be growing pains with this launch, all we ask is that you be straightforward with your community and provide timely/accurate updates when servers are down.
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