A game that cost upwards of a couple hundred million to make should really be handling itself better than this. Don't start the maint. at 8am est again.
Start it at 3-4am EST. This is the 4th downtime/maint. in a week. You have a lot riding on this and launch is critical. Make those people come in early or make the schedule work.
You should really care about your investment and customers more. Being new to the MMO scene isn't an excuse.
http://puu.sh/89M0i.png
Edited by Dominulf on April 15, 2014 3:52PM The Elder Scrolls Online - Where the best spells are AoEs and the strongest weapon is a Shield!
"I used to be the most beloved roleplaying series of a generation... but then I took $14.99/mo to the knee."