Elder Scroll Online staff don't listen players.

elros26

I see that Elder Scrolls employees doesn't listen to players. We asked you many times, don't maintenance server, in prime game time, for Europe players. That way you losing players along with subscriptions. And im sorry but that will include me if nothing change.

Rosveen

5-6 pm isn't prime time. Besides, this maintenance was unplanned, most likely they found something important during US maintenance and decided to patch both servers immediately.

Petros

Shut up about all these new Discussions of OLD discussions, it's the same old thing, you're not original, stop creating chaos and trash in the forums.

bugulu

It's not primetime.
But then again, if you don't have a job, then every time is prime time.

Vlas

Rosveen wrote: »

5-6 pm isn't prime time. Besides, this maintenance was unplanned, most likely they found something important during US maintenance and decided to patch both servers immediately.

LOL, their turn around time on bug fixes isnt that fast.

I have seen sloth pictures that are faster... and they arent even GIFs.

Vyndeleron

Now I can't play my favorite game due to so many people on it... the ESO forums... fix it ZOS or I'm going to create a rant thread.... this is unacceptabru...

Turelus

Actually they did listen to players that's why we had maintenance this morning at 4am GMT. However sometimes online games need to have maintenance outside of their designated time slots, this happens from time to time and when it's a serious or much needed fix it will happen at a time which upsets a lot of people.

Just take a break for a couple of hours, go get some food, take a walk or watch a movie and come back later, the servers will be up again and better off with either a new patch or some backend fixes.

ruckus37b16_ESO

This launch is a fail, now lets hope they can fix it in time....

Vlas

If you guys dont like this... try having a problem that is easily fixable by ZOS if they gave enough of a *** to help customers, for 10 days and counting.

Vyndeleron

Turelus wrote: »

Actually they did listen to players that's why we had maintenance this morning at 4am GMT. However sometimes online games need to have maintenance outside of their designated time slots, this happens from time to time and when it's a serious or much needed fix it will happen at a time which upsets a lot of people.

Just take a break for a couple of hours, go get some food, take a walk or watch a movie and come back later, the servers will be up again and better off with either a new patch or some backend fixes.

What is this real life you speak of? sounds horrifying

jamesharv2005ub17_ESO

Vyndeleron wrote: »

Turelus wrote: »

Actually they did listen to players that's why we had maintenance this morning at 4am GMT. However sometimes online games need to have maintenance outside of their designated time slots, this happens from time to time and when it's a serious or much needed fix it will happen at a time which upsets a lot of people.

Just take a break for a couple of hours, go get some food, take a walk or watch a movie and come back later, the servers will be up again and better off with either a new patch or some backend fixes.

What is this real life you speak of? sounds horrifying

Turelus wrote: »

Actually they did listen to players that's why we had maintenance this morning at 4am GMT. However sometimes online games need to have maintenance outside of their designated time slots, this happens from time to time and when it's a serious or much needed fix it will happen at a time which upsets a lot of people.

Just take a break for a couple of hours, go get some food, take a walk or watch a movie and come back later, the servers will be up again and better off with either a new patch or some backend fixes.

It snowed today in Michigan.

Mujuro

elros26 wrote: »

I see that Elder Scrolls employees doesn't listen to players. We asked you many times, don't maintenance server, in prime game time, for Europe players. That way you losing players along with subscriptions. And im sorry but that will include me if nothing change.

If ZOS doesn't fix all the busted stuff, and ASAP, even more people will unsubscribe. It's a ****ed-if-you-do-and_****ed-if-you-don't situation for them. Is it better to annoy people who aren't affected by the bugs by doing emergency/extended patching during "peak" times, or wait until everyone agrees on when extended downtime should occur? You may have noticed that in the various "this is a **** time for maintenance" threads that people can't seem to agree on the "best" time, in any case.

Stated differently, there's no "convenient" time for everyone. And I, for one, would rather have bugs fixed. Just my opinion, nothing more or less.

elros26

Rosveen wrote: »

5-6 pm isn't prime time. Besides, this maintenance was unplanned, most likely they found something important during US maintenance and decided to patch both servers immediately.

So what's the prime time for you 10-11 pm? I have job at 6 am, i come back at 4pm. So 5 to 9 pm are the only hours I can play, from monday to friday. And i cant becouse maintance is done. If this was free to play game i wouldn't say a word, but i pay for this game and i demand to be treated properly.

Turelus

@jamesharv2005ub17_ESO you should enjoy that snow in place of us poor Britts who only get rain and rain.
Although it's actually a wonderful sunny day outside right now

Tripp3r

1) No matter when they take the servers down it's going to be prime time in some country.
this is what a megaserver is.
2) when you jump into an MMO at launch, you shouldn't expect a bug free game.
a lot of things go into an MMO, it's not your run of the mill FPS which is a map.. about 12 players, and a slew of guns. (it's really not my intention to start a rant about COD) this takes a lot of effort, the fact the game is this good at the moment is pretty good considering all of the problems that could have happened.
3) they've listened to players so many times, first person wasn't added until people QQ'd, neither was hit detection.



this is the sort of complaining that doesn't need to be posted on the forums, shame on you for bringing your misguided nonsense here.

elros26 wrote: »

I see that Elder Scrolls employees doesn't listen to players. We asked you many times, don't maintenance server, in prime game time, for Europe players. That way you losing players along with subscriptions. And im sorry but that will include me if nothing change.

starstruck

elros26 wrote: »

So what's the prime time for you 10-11 pm? I have job at 6 am, i come back at 4pm. So 5 to 9 pm are the only hours I can play, from monday to friday. And i cant becouse maintance is done. If this was free to play game i wouldn't say a word, but i pay for this game and i demand to be treated properly.

Everyone who is playing the game pays a sub as well, or is going to pay one. Everyone is from different part of the globe in different timezones, so who should they treat properly?

Jaburra

elros26 wrote: »

I see that Elder Scrolls employees doesn't listen to players. We asked you many times, don't maintenance server, in prime game time, for Europe players. That way you losing players along with subscriptions. And im sorry but that will include me if nothing change.

Ok let me point out a HUGE discrepancy with your statement. You are from the EU, however you decided to play on a North American server. What in your right mind made you think that the game devs would put maintenance time for a NORTH AMERICAN server based on EU times. That just makes no sense. If you don't like the NA maintenance times (which by the way work pretty well with some if not most of the NA population, unless they just have no life and play this game 24/7) why not move over to the EU server. Those maintenance times are based off your timezones and i'm sure population on the server.

I'm not saying some people don't have valid frustrations, and I do agree with some of the notion that the company may want to look into perhaps another megaserver, centrally located to provide Oceanic players a better option. But that doesn't exist right now. So your options are to either re-roll on EU, or continue to play on NA, and just deal with the maintenance times. Again I really want to focus on the fact that this is a North American server. Maintenance times will not follow EU or any other continent's player populations.

elros26

pete5210b14_ESO wrote: »

Shut up about all these new Discussions of OLD discussions, it's the same old thing, you're not original, stop creating chaos and trash in the forums.

I thought that forums are for everybody to write what they have on mind. Why do you silence me? I well know that this matter was posted many times, but nothing changed, and thats why im bring it up again. Maybe someone from ESO will start to listen.

chiffsterb16_ESO

Mujuro wrote: »

If ZOS doesn't fix all the busted stuff, and ASAP, even more people will unsubscribe. It's a ****ed-if-you-do-and_****ed-if-you-don't situation for them. Is it better to annoy people who aren't affected by the bugs by doing emergency/extended patching during "peak" times, or wait until everyone agrees on when extended downtime should occur? You may have noticed that in the various "this is a **** time for maintenance" threads that people can't seem to agree on the "best" time, in any case.

I obviously recognise that this was clearly an emergency issue that required them to bring the servers down. However, in general, if you have to put a patch into place you generally need to get permission, which means you need to explain the reasons why to the guys in charge. If that explanation was cc:d to the community rep, who in turn could advise the customers, then we'd likely be much more understanding.

Playing along at around 4pm and suddenly seeing 'the servers are coming down for maintenance' messages means 'oh ***, they REALLY need to fix something, I'd better go check the forums to see what caused all this so I can now plan my next xx hours'. Actually having reasoning, something for us to understand (and believe me there are A LOT of us on here who DO understand technical details, and also estimated time frames - and we even forgive estimated time frames IF there is an explanation in the case of it running over.

I think much of the frustration of the community is more a case of seeing 'We're bringing it down, it'll be up at some point this afternoon' when we aren't even sure if they're talking about US East Coast or Central Afternoon, or OUR British Summer Time (or GMT+1). Afternoon starts at 6pm, by most general consensus. Does this mean we are guaranteed the servers will be up by 6pm BST?

If the EU Megaserver isn't going to be up until sometime in the afternoon EST that means deep evening in the UK...and that will drive people away.

HokyPoky

The it is always some time on the planet excuse is quite a *** story, Simply as it is an "European server". And by my account Europe has 5 hours difference in its time zones. Where as most of these zones are Ranging from the GMT to +5 hours. This means the time the server are shut down by Zeo here in europe are generally pretty much right in the prime time zones of Western Europe from 6:00 PM to 00:00 AM and later.

So if people complain about it is some time somewhere on the globe. They should have named it a global server, Not an European server.

Arsenic_Touch

Downtime is factored in to affect the least amount of players. When EU starts pulling the same numbers as the NA servers, then you can talk about them catering to EU players.

This is a NA game, based in the eastern time zone. Get used to it.
Paying a subscription does not make you a special snowflake.

Turelus

@Arsenic_Touch they're already catering to us EU players they moved regular maintenance times to 4am GMT. This is just a needed and unscheduled one which in the long term wont be a common event.

KerinKor

elros26 wrote: »

I see that Elder Scrolls employees doesn't listen to players. We asked you many times, don't maintenance server, in prime game time, for Europe players. That way you losing players along with subscriptions. And im sorry but that will include me if nothing change.

Bye.

Vyndeleron

KerinKor wrote: »

elros26 wrote: »

I see that Elder Scrolls employees doesn't listen to players. We asked you many times, don't maintenance server, in prime game time, for Europe players. That way you losing players along with subscriptions. And im sorry but that will include me if nothing change.

Bye.

You forgot the "can I haz ur stuffz?" part

Jaburra

Turelus wrote: »

@Arsenic_Touch they're already catering to us EU players they moved regular maintenance times to 4am GMT. This is just a needed and unscheduled one which in the long term wont be a common event.

Actually tuesdays/fridays are scheduled maintenance. The only thing unscheduled today was the length of time that the servers were brought down, and the EU server being brought down again to fix something.

KerinKor

elros26 wrote: »

Rosveen wrote: »

5-6 pm isn't prime time. Besides, this maintenance was unplanned, most likely they found something important during US maintenance and decided to patch both servers immediately.

So what's the prime time for you 10-11 pm?

"The term prime time is often defined in terms of a fixed time period – for example, from 19:00 to 22:00 (Central and Mountain Time) or 20:00 to 23:00 (Eastern and Pacific Time) (7 p.m. to 10 p.m. or 8 p.m. to 11 p.m.)."

Sure, that's a US definition but it's one that I can relate to over here, 7 till 10 evening time, of course since 'EU' spans zones then it's a bit hard to say but 4:00PM BST/6:00PM EEST is NOT 'prime time' in any sensible view.

In any case it's irrelevant I WANT THIS GAME FIXING and if it takes PRIME TIME to do it then fine .. I'm an adult, I can accept it and find something else to do .. try it sometime.

elros26

starstruck wrote: »

elros26 wrote: »

So what's the prime time for you 10-11 pm? I have job at 6 am, i come back at 4pm. So 5 to 9 pm are the only hours I can play, from monday to friday. And i cant becouse maintance is done. If this was free to play game i wouldn't say a word, but i pay for this game and i demand to be treated properly.

Everyone who is playing the game pays a sub as well, or is going to pay one. Everyone is from different part of the globe in different timezones, so who should they treat properly?

We have Europe and North America megaservers, for a total different time zones, and maintance for those two are made in almost the same time. If something is named Europe Server, majority of players playing on that server is from Europe. And you should make maintance in houres, that will not disturb the gameplay for those players. Simple rules of democracy, and in democracy the majority decide.

Vyndeleron

Just going to leave this here...

http://www.youtube.com/watch?v=8lmsMSQDVPM

Jadeviper1974

Look, lets be honest. this game is so unstable it is going to have some significant' maintenance times right now. I realize that that is because of several reasons none of which are the player/consumers fault.

They didn't have a credible open beta with enough players to spot the massive problems.

They obviously didn't hire someone with massive mmo experience to point out rookie issues that should have been caught and/or if they did they didn't listen to that person.

They have their priorities screwed up regarding what needs to be the focus of their "teams" right now.

However, screaming that you are gonna unsub on the forums if they don't fix it right now just isn't productive. They can't fix it "right now" or all in one patch, personally I think this is because they have to many folks working on "craghorm" or whatever the heck it is called and not enough working on fixes/bugs. The only way to fix the huge glaring problems "right now" would be to take the game back into development, never gonna happen. So what do they have to do, they have to make fixes using patches, extended maintenance, and emergency maintenance. That is just reality right now.

Also realize this is on top of the folks that are basically screaming for them to completely re-write the game to put in an AH and/or redo pvp or any of the other things that people scream for because they believe the game should run the way they think it should instead of the way it was designed.

I am not making excuses for Zenimax, believe me, but the game is released and has to be fixed like a game that has been released.

robacooperb16_ESO

elros26 wrote: »

I see that Elder Scrolls employees doesn't listen to players. We asked you many times, don't maintenance server, in prime game time, for Europe players. That way you losing players along with subscriptions. And im sorry but that will include me if nothing change.

Wait so you don't want them to fix things as soon as they can? So we have people screaming at them for not fixing things, and now people screaming at them for fixing things at an "inconvenient" time... sigh I feel sorry for CS dealing with these entitled little clowns that think the world must revolve around them.

Sakiri

Listening to players is what ruined other games.