We are currently investigating issues some players are having on the megaservers. We will update as new information becomes available.
We are currently investigating issues some players are having with the ESO Store and Account System. We will update as new information becomes available.
In response to the ongoing issue, the North American and European megaservers are currently unavailable while we perform maintenance.
https://forums.elderscrollsonline.com/en/discussion/comment/8235739/
https://forums.elderscrollsonline.com/en/discussion/comment/8235739/
In response to the ongoing issue, the ESO Store and Account System have been taken offline for maintenance.
State of the Game
revanghost
✭✭✭
I have been unable to game in ESO since Friday, April 11 due to various lag issues, crashes, rollbacks, and other errors that make my game time essentially wasted. In the downtime from ESO, I have been much more engaged with ESO in other forums, including this one, as well as social media. I think I've come to a few observations about how this game is being portrayed popularly, and how many people who play ESO are seeing it.
The state of the game, according to Twitter, Facebook, other forums is a resounding contentment that belies the real state of the game as a laggy mess with poor support. The official stance is "ESO is great! Smoothest launch of all time. Best game of the year." And this is the stance of all people who haven't actually played the game, and even those who have played and experienced no issues.
But for the many people who have had progress erased, characters and bank space deleted, rollbacks erasing 30 minutes of progress made, and their support tickets ignored or put on the back burner, being told to "roll another character" the state of the game is far less optimistic.
The fact is that there are jarring and troubling similarities between ESO and other games that have gone F2P because of one common factor: customer support is lacking. The poor status of the game as it currently is has nothing to do with first weeks of launch, buggy quests, or other issues. The poor support and attitude of the game company's employees towards their customers is the real problem here. When a game company is more concerned with handing out bans to their real players instead of bots and gold spammers, or when players are wasting their time and languishing in queues or week long support ticket queues, those players are simply not going to stick around to continue funding your game in the long run. Everyone wants to be Blizzard, but no one wants to cut into the profits to actually train professional customer service agents, or to implement a customer-first attitude.
I expected better of Bethesda/Zenimax. This company had always been first in my mind when conversing about the last few great gaming companies out there. Fallout is one of the best games of all time, in my opinion. Perhaps Beth/Zeni should stick to those types of games, because the MMO support and implementation has not been smooth. Not at all. And if you want to ignore that by citing other factors, that's fine. I think many people here, in answer to such claims, simply need to point to excellent customer service offered by other companies that are still going strong, and the current state of the game and the game's support in a response that can't really be countered.
The state of the game, according to Twitter, Facebook, other forums is a resounding contentment that belies the real state of the game as a laggy mess with poor support. The official stance is "ESO is great! Smoothest launch of all time. Best game of the year." And this is the stance of all people who haven't actually played the game, and even those who have played and experienced no issues.
But for the many people who have had progress erased, characters and bank space deleted, rollbacks erasing 30 minutes of progress made, and their support tickets ignored or put on the back burner, being told to "roll another character" the state of the game is far less optimistic.
The fact is that there are jarring and troubling similarities between ESO and other games that have gone F2P because of one common factor: customer support is lacking. The poor status of the game as it currently is has nothing to do with first weeks of launch, buggy quests, or other issues. The poor support and attitude of the game company's employees towards their customers is the real problem here. When a game company is more concerned with handing out bans to their real players instead of bots and gold spammers, or when players are wasting their time and languishing in queues or week long support ticket queues, those players are simply not going to stick around to continue funding your game in the long run. Everyone wants to be Blizzard, but no one wants to cut into the profits to actually train professional customer service agents, or to implement a customer-first attitude.
I expected better of Bethesda/Zenimax. This company had always been first in my mind when conversing about the last few great gaming companies out there. Fallout is one of the best games of all time, in my opinion. Perhaps Beth/Zeni should stick to those types of games, because the MMO support and implementation has not been smooth. Not at all. And if you want to ignore that by citing other factors, that's fine. I think many people here, in answer to such claims, simply need to point to excellent customer service offered by other companies that are still going strong, and the current state of the game and the game's support in a response that can't really be countered.
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