Ticket Status

Lattimer

Hello,

Anyone know of a way to check on a ticket status? I have been unable to progress in the game for about eight days. I have a submitted call back requests daily and not received a call. I have a request assigned to GM for the third day now. I think I would be happier to see status transitions in the tickets even if it is minimal. Like ticket opened. Ticket transferred to queue. Ticket assigned, contact expected in X days. Anything to feel like I am not wasting my time or being ignored.

Harkrider

Perhaps @ZOS_HUGOP can help you.

nlockman

You are being ignored. The only person who will interact is the forum moderator, telling you to quit using vulgar language, that this is a community of 'blah' 'blah' !!!

Quit ignoring us. We are PEOPLE. We are CUSTOMERS. Treat us as such.

Tiqwah1984

feeling with you. Waiting since a week for a REAL answer from the support team. The Admins from the Forum did wrote me, but they cant help - i have to wait for support.
Now i have to look how my wife and my son enjoy there playing and i have to wait for the support.
I really would like when does players who cant even play the game would have a higher priority...

im not even cant log in to my account for cancel my 90 day subscription - at least i hope i can do that before the free days run out.

ZOS_HugoP

Greetings,

We have created a ticket for you, and our Customer Support team will contact you as soon as possible regarding your issue.

oxygen_boarderb16_ESO

I would call in to the customer service to ensure this ticket has actually been created, and escalated to the proper department. There is an ongoing issue with their ticket system where it just gets "bugged".

GL.

Vixus

@ZOS_HUGOP While you're at it, I'm at day 8 without progression or response. Tickets:
140413-021585
140411-145074

Harkrider

Harkrider wrote: »

Perhaps @ZOS_HUGOP can help you.

ZOS_HugoP wrote: »

Greetings,

We have created a ticket for you, and our Customer Support team will contact you as soon as possible regarding your issue.

Thanks, @ZOS_HugoP!

nlockman wrote: »

You are being ignored. The only person who will interact is the forum moderator, telling you to quit using vulgar language, that this is a community of 'blah' 'blah' !!!

Quit ignoring us. We are PEOPLE. We are CUSTOMERS. Treat us as such.

Lol -rolls eyes-

oxygen_boarderb16_ESO

Harkrider wrote: »

Harkrider wrote: »

Perhaps @ZOS_HUGOP can help you.

ZOS_HugoP wrote: »

Greetings,

We have created a ticket for you, and our Customer Support team will contact you as soon as possible regarding your issue.

Thanks, @ZOS_HugoP!

nlockman wrote: »

You are being ignored. The only person who will interact is the forum moderator, telling you to quit using vulgar language, that this is a community of 'blah' 'blah' !!!

Quit ignoring us. We are PEOPLE. We are CUSTOMERS. Treat us as such.

Lol -rolls eyes-

Again I would caution that just because he said a ticket was created, doesn't mean there actually is a working ticket in the queue.

Call in to the CS line and confirm.

Lattimer

I have a ticket and I am quite sure they are making an effort. I know that, in the grand scheme of things, it is a trivial matter. It will not have any effect on my long term enjoyment of a game I have been extremely excited about and enjoy. I did however preorder and was in the middle of the pack for leveling and advancement. I achieved VR1 last week Sat/Sun while working a full time job. I am now seriously behind my friends and guildmates. Each day creates a larger gap. I have completed every quest area except for Shadowfen, Run the VR1-5 dungeons, farmed VoM, Found every skyshard I can obtain. Not really good at PvP and made a PvE tank because that is what I enjoy. I have spent a day played on PvP. I have tried to work-around the issue for hours on my own (relog, quest journal, and searching, abandoning, etc...). I can not imagine it would take a GM more than 5 minutes to force spawn something to get me going again. I was fine with it all until Thursday/Friday when everyone else was fixed on the larger issues and began getting ahead. I find myself at the tail end of the preorder pack and the front/middle of the launch pack. If it were a side quest I would not even waste anyone's time beyond a /feedback to report it and move on with my gaming life.

The real suggestion here is to merely make a system where we can view our ticket status and make us aware of the progress to help ease our minds or make us feel supported. Do not offer a callback feature if it is not yielding positive results or be more clear about what meets the conditions for a callback. Quest issues may not meet the guidelines, no idea. I really do appreciate the acknowledgment ZOS_HugoP.

oxygen_boarderb16_ESO

I feel your pain Lattimer, most people I play w/ are now in the VR1 +. I'm stuck @ 45. It's painful to be left behind no doubt.

Lattimer

I still have not received any support for the issue outside of an email stating what is already in the knowledgebase for the groundskeeper issue. I was however able to figure it out after a week of trying. For anyone who may be having a problem with "Enter the Chapel of Light". When I entered and walked up to the King I did not have any dialogue option other than Goodbye. It seems to have been related to an existing quest with partial completion. I had the normal dungeon quest for Thunderpeak and was never able to begin the quest in groups when I had run it. I went in with a friend and was able to begin the quest, though he could not. We made it to one of the bosses and the pair of us just would not cut it. We left to come back another day. Well I noticed it was pending and had been stuck a while. I decided to go back. At V1 I was not able to solo it when it came to bosses. Not surprised, worth a shot. I abandoned the quest. Like I do every 30 minutes or so I went back to check and the quest worked. I can only assume a relationship to the issue. If you have the issue I did, I would recommend abandoning any partially completed old quests.

Hans_vonGrobel

I have the same problem: Account suspended. I opened a ticket and I'm still waiting for and answer (160615-003806). I hope support can solve such kind of problems. I understand that there are many players with such problems but i just hope it can be solved. I haven't received a reply from them for a few days and I'm a bit worried.

ZOS_DaryaK

We're closing this thread as it was a discussion from more than two years ago. @Hans_vonGrobel, we've made sure your ticket is with the correct team.