Maintenance for the week of December 16:
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
The issues on the North American megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!
Praise where it's due
Rylanor
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I know this is going to push requests for help down one thread, so keep replying and bumping them, if you don't mind. Just thought after all the frustration, I'd spread a little love. I emailed customer support, about three different things actually. Haven't heard back about one of my chars not seeing the AD starting town bankers in the manor house bank, but regarding my deleted monkey, that was sent out to me after not very long and this time I was amused by the in-character role play talk. Since it was a positive response 
Also, I sent a long email of feedback about issues raised here re communication, how support and modding are coming across, the authorisation fee issues etc, and at first I got a short reply that feedback will be taken note of, which I thought was okay, but then thought it was sent too quickly (seriously, immediately) so I asked if it could be replied to properly after a long time if necessary. Not that I needed a personal reply cos I'm not the only one, I suggested an announcement on the website and forums to address some things would be a good idea.
I don't know about that happening, but a guy named Taylor replied to say he would send it to the right team and what he said was all much more real. Still all cute and upbeat, as per policy and training I suppose! I actually sent that email via the contact form on the mini corporate site someone linked to, but evidently that still goes to support.
So thank you, Taylor, and colleagues. The message from this side is getting through and the guys and gals on that side are indeed human after all
Also, I sent a long email of feedback about issues raised here re communication, how support and modding are coming across, the authorisation fee issues etc, and at first I got a short reply that feedback will be taken note of, which I thought was okay, but then thought it was sent too quickly (seriously, immediately) so I asked if it could be replied to properly after a long time if necessary. Not that I needed a personal reply cos I'm not the only one, I suggested an announcement on the website and forums to address some things would be a good idea.
I don't know about that happening, but a guy named Taylor replied to say he would send it to the right team and what he said was all much more real. Still all cute and upbeat, as per policy and training I suppose! I actually sent that email via the contact form on the mini corporate site someone linked to, but evidently that still goes to support.
So thank you, Taylor, and colleagues. The message from this side is getting through and the guys and gals on that side are indeed human after all
If at first you don't succeed, keep trying. And again. Eat a cookie, read a wiki, I dunno, just try to relax, the frustration will only give you a headache.
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