The Chicken Soup Strategy Worked! (maybe)

george.smithb16_ESO

They hadn't been responding and/or reading my regular tech support tickets, so I thought I would change strategies and send them a recipe for chicken soup!

The results: They enjoyed the recipe and said they would (finally) elevate my other ticket (that I didn't even mention in this particular request) to the "High Mages" and that I should hear from them soon!

We'll see, but at least they read this one

Screenshot below

Turelus

Nice
Though I do worry that the cooks in the ZOS studios canteen are going to have a large list of new recipes they're expected to be cooking for lunch!

george.smithb16_ESO

And look at that 30 minute response time!!! Best I've ever had. Perhaps they just don't feed the support guys?

otomodachi

Huh, I wonder what part keyword matches play in the tier 1 resolution of tickets.

CTraveler

That's the ticket! We gotta get their chef's Provisioning Leveled up!

AntiParadox

Holy crap, that is funny! Maybe I need to break out some cookie recipes to speed up my wait time. XD I'll keep my fingers crossed that your ticket crosses the desk of a particularly hungry High Mage! LOL

cheeser123

george.smithb16_ESO wrote: »

And look at that 30 minute response time!!! Best I've ever had. Perhaps they just don't feed the support guys?

Some people wait 5+ days and this gets 30 minutes turnaround? *facepalm*

george.smithb16_ESO

cheeser123 wrote: »

Some people wait 5+ days and this gets 30 minutes turnaround? *facepalm*

Yeah, that was my point in sending it... to illustrate that serious inquiries don't get read, get mis-read, don't get responded to and generally don't get fixed. However, I've now had 5 different support guys respond to my chicken soup recipe, and even comment on their thoughts and their own recipes.

SteveCampsOut

george.smithb16_ESO wrote: »

cheeser123 wrote: »

Some people wait 5+ days and this gets 30 minutes turnaround? *facepalm*

Yeah, that was my point in sending it... to illustrate that serious inquiries don't get read, get mis-read, don't get responded to and generally don't get fixed. However, I've now had 5 different support guys respond to my chicken soup recipe, and even comment on their thoughts and their own recipes.

So basically what you're telling us is that they're too hungry to do their jobs!

Zhakim

As someone who's worked in ITCS before, I can assure you that even though you're getting a canned response, the operators are reading and doing everything they can to meet their targets. Personalising your support tickets with a little bit of fun can really make that operators day, especially when they have supervisors like this guy

GTaichou

I once received an email from a customer explaining how their avocado tree was bacon. I had no idea what it had to do with his account, but I will never forget it.

+1 to this thread. I'll never forget it.

Nell

I'd would venture to guess that majority of the tickets aren't being overlooked or responded to quickly. It would seem more efficient on their end to categorize the type of issue and lump things together to see how widespread in game it is and then proceed with some major fix that would solve the problem for everyone. If they had to stop and read every ticket they got then it would be excellent customer support directly but poor support indirectly.

Although this ticket you sent in does make me want to send them pizza as a random surprise...

Wrekkoning

Have you tried to /reloadui or /camp on the chicken soup?

Hilandra

+1 This made me laugh. Haha original way of getting their attention