Still no ticket support after 9 days after making the initial ticket.

Opirasb16_ESO

I have still not received support on a ticket i made 4 days ago. And i am completely unable to play the game due to the issue in the ticket and today i received a asking if the issue was resolved or i still needed support ...

The current state of the tickets is a joke, You never know if it is some damn script / bot that respond or if is a real person since the person that do respond seam to not understand what you type in the ticket in the first place.

I did receive a ticket that it was escalated or something but that does no solve my problem if it is not dealt with.

I am yet to be satisfied with the support 4 days after i made the first ticket.

Opirasb16_ESO

It has now been 5 days since the ticket was made and i have not received any measurable support on my end.

Vlas

Yup... welcome to our world.

I suggest you look into things like canceling sub and/or asking for a refund.

Funny thing about the refund request... you actually get a response on that.

Tuchaka

gonna go out on a limb and say they did not hire enough people to deal with support/tickets

Opirasb16_ESO

The sub i canceled after 28 hours.

Vyndetta

@Vlas I'm still waiting, six days now on my refund request. Finally got my bank involved. Oh, and for their callback service? Yeah, day four on waiting for a callback now.

@Tuchaka You are most likely correct. I mean, they said this was going to be a smooth launch! They probably thought they weren't going to need that many people to provide customer service.

merced

pushing 4 days for me, but i know i'll get some copy pasta so i'm not in any real rush to have my blood pressure rise to dangerous levels.

Mushroomking311

Vlas wrote: »

Yup... welcome to our world.

I suggest you look into things like canceling sub and/or asking for a refund.

Funny thing about the refund request... you actually get a response on that.

I wish that was the case on my end. My ticket is a refund request, and after 4 days I haven't even gotten the "Have we bothered helping you, yet?" email that everyone else seems to at least get. I got nothing.

Opirasb16_ESO

It has now been 6 days since i made the initial ticket i have not received any support beside a sorry we are not able to help you and we have forwarded your request to the appropriate team. Not exactly help full.

xdfubar

Feel for you buddy.
Sounds like it's too common an occurrence at the moment.
http://forums.elderscrollsonline.com/discussion/71403/game-breaking-bug-during-werewolf-quest-game-completely-unplayable#latest

Opirasb16_ESO

xdfubar wrote: »

Feel for you buddy.
Sounds like it's too common an occurrence at the moment.
http://forums.elderscrollsonline.com/discussion/71403/game-breaking-bug-during-werewolf-quest-game-completely-unplayable#latest

The difference is that I can't even log in.

Opirasb16_ESO

it has now been 7 days since i made the initial ticket and still no support.

Opirasb16_ESO

I has now been 9 days without any action from the support team.