Maintenance for the week of October 12:
• PC/Mac: NA and EU megaservers for maintenance – October 12, 6:00AM EDT (10:00 UTC) – 8:00AM EDT (12:00 UTC)
• Xbox One: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
• PlayStation®4: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
Character has been locked for 4 days
Last Thursday evening, 4/3, I was required to change my character's name and was kicked from the server. I immediately changed my character's name and have been locked out ever since. Every attempt to try to fix the issue with customer service has resulted in a "please wait another 24 hours". I purchased the game for early access and was unable to participate in 4 days of early access because my problem has not been resolved. Now that early access is over, this is now eating into my subscription time that I have paid for. Any support will be greatly appreciated.