Maintenance for the week of October 12:
• PC/Mac: NA and EU megaservers for maintenance – October 12, 6:00AM EDT (10:00 UTC) – 8:00AM EDT (12:00 UTC)
• Xbox One: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
• PlayStation®4: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
The Markarth DLC and Update 28 base game patch are now available to test on the PTS! Read the full patch notes here: https://forums.elderscrollsonline.com/en/categories/pts/

Log in information is incorrect

sinraven1642
sinraven1642
Soul Shriven
Hi, I am having a hard time logging into my account to apply my game code. It is saying that there is no account that exists with my log in information. I know this is the correct information.
  • Hyperventilate
    Hyperventilate
    ✭✭✭
    Are you having issues logging into the website or logging into the game? The game will not let you log in (and give you this exact error) until you have selected a subscription plan to start your free month of play time.

    If you are having issues logging into the website to input your codes, try using your e-mail instead of your userID and vica-versa. If that does not work, contact support here: https://help.elderscrollsonline.com/ and let them know you're having difficulties.
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