Maintenance for the week of October 12:
• PC/Mac: NA and EU megaservers for maintenance – October 12, 6:00AM EDT (10:00 UTC) – 8:00AM EDT (12:00 UTC)
• Xbox One: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
• PlayStation®4: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
• PC/Mac: NA and EU megaservers for maintenance – October 12, 6:00AM EDT (10:00 UTC) – 8:00AM EDT (12:00 UTC)
• Xbox One: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
• PlayStation®4: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
The Markarth DLC and Update 28 base game patch are now available to test on the PTS! Read the full patch notes here: https://forums.elderscrollsonline.com/en/categories/pts/
Authentication Issue for CC's (possible workaround)
Hi all,
I have been having an issue with setting up my subscription. When it got to the part for putting in CC info I kept getting the "Unable to Authorize" error even though I knew that my card(s) were valid (I tried 3 dif ones including a pre-load one I bought just to try and solve the problem) and that my billing info was correct. I even contacted my bank to see if there was a problem there and they told me that they were not even showing any attempted transactions on my card, which was odd because I probably tried to enter payment info a good 15-20 times. (Personally I think Zeni has an issue with its authenticator) After getting little to no response from Zeni's Customer service, (the first night I encountered this issue I contacted them and was given an extra day to try and figure out what the problem might be, as the banks are closed on weekends. CSR John suggested that it was likely my bank that was declining it....it wasn't....but he was as helpful as he could have been) and spending several hours on hold only to have it disconnect me after holding for exactly an hour (right on the one hour mark) on multiple occasions. I had an epiphany.... I went and created a PayPal account. Ironically I created it using the same card number that Zeni kept failing to get authorization on.....
So I am posting this here incase some of you are running into the same issue. It worked for me. Good luck ~MWT
I have been having an issue with setting up my subscription. When it got to the part for putting in CC info I kept getting the "Unable to Authorize" error even though I knew that my card(s) were valid (I tried 3 dif ones including a pre-load one I bought just to try and solve the problem) and that my billing info was correct. I even contacted my bank to see if there was a problem there and they told me that they were not even showing any attempted transactions on my card, which was odd because I probably tried to enter payment info a good 15-20 times. (Personally I think Zeni has an issue with its authenticator) After getting little to no response from Zeni's Customer service, (the first night I encountered this issue I contacted them and was given an extra day to try and figure out what the problem might be, as the banks are closed on weekends. CSR John suggested that it was likely my bank that was declining it....it wasn't....but he was as helpful as he could have been) and spending several hours on hold only to have it disconnect me after holding for exactly an hour (right on the one hour mark) on multiple occasions. I had an epiphany.... I went and created a PayPal account. Ironically I created it using the same card number that Zeni kept failing to get authorization on.....
So I am posting this here incase some of you are running into the same issue. It worked for me. Good luck ~MWT
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Ooh just noticed something else..... I'm in the US and play on the NA server but looking at my paypal statement....Is Zeni's billing going through the EU?? If so that could very well be the problem many people are experiencing...... I know my bank does not allow International transactions..... Wonder if that is the problem....maybe a CSR can respond to this so that others experiencing the same issue might know why.....
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Maylinh✭✭✭The problem for example Russian people is: there is no PayPal option. A friend of mine had the same virtual card issue. It is still not solved and still no response from CSR
EP| Maylin - Templar v16 - Ava 32
EP| Lulu White - DK v16 (Nerfed to CC-bot) Ava 30
EP| Karma Baby - Sorc v16 - Ava 21
EP| Scrubbadub - NB v16 - AvA 19
EP| Shini'qua - fotm DK v16 - AvA 13
DC| -Aeya - DK v16 - AvA 14
Pls accountbound AvA ranks, pls give us dynamic ulti back, kthnxbai
Quit -
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=( Man that sucks.... sorry for your friend... Really hope they resolve it soon...
