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Account Charged $59.99 but no game was given to my account.

kingkillerda_ESO
As the title shows my bank account was charged for the digital standard copy but the site said there was an error, checked my bank account online and sure enough my account was charged 59.99 but they never gave me a cd key or anything have been waiting for the better part of a day to hear back from customer service.
Edited by kingkillerda_ESO on April 7, 2014 5:05PM
  • ZOS_JasonI
    ZOS_JasonI
    ✭✭✭✭
    Hi there, @kingkillerda_ESO. We're going to escalate your ticket so that a member of our Support Team can take a look and see what happened. Thank you for your patience!
    The Elder Scrolls Online Social Team - ZeniMax Online Studios
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  • kingkillerda_ESO
    It was filled under my eso account name Kvothe_kingkiller
  • kingkillerda_ESO
    It was filed under my bethesda.net eso account name Kvothe_kingkiller, yesterday. Thank you.
  • kingkillerda_ESO
    Maybe you guys should hire some more people for customer support.
  • kingkillerda_ESO
    :'(
  • kingkillerda_ESO
    Should i just call my bank and stop the charge and wait for the next game i really feel like playing or something else because this is just ridiculous and already wasting allot of my time in a very unpleasant way
  • kingkillerda_ESO
    Seriously...do you need the indecent number or something why is this taking so long.
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