account suspended

growlar

ok i was in game the seemed like the game crashed, i tried to log in again and the client said my info was wrong and to check my account, so i did and when i log in there it says my account has been suspended,
with no email for the reason why. so i asked for a phone support 6 hours ago still nothing

ArconSeptim

This is not a good start my Zenimax you see how many people are not satisfied with your smooth launch

otomodachi

growlar wrote: »

ok i was in game the seemed like the game crashed, i tried to log in again and the client said my info was wrong and to check my account, so i did and when i log in there it says my account has been suspended,
with no email for the reason why. so i asked for a phone support 6 hours ago still nothing

Sorry, there's no real response other than to wait now. I know it's frustrating, but I just finished my support ticket cycle and everything ended up resolved to my total satisfaction. So, although it sucks, sticking it out will probably be rewarding.

I used the email system, so I don't know how the phone system works. If you have any email from opening the ticket, and if said email says you can reply to it, do not do so unless you need to have the ticket re-opened, as it may move you to the bottom of hte support queue.

Cathrin

Maybe this is b/c of the server down. I had similar issues, until I found out the server is down for maintenance.

growlar

nah this was at about 11 gmt

RussellUK

@growlar this happened to u at around 11am or pm gmt yesterday the 7th? as the exact same issue your having happened to me last night around 11-11.30pm , questing in veteran zone killing mobs and doing quests as one normally would, game disconnected me with a 301 error, tried logging in said details incorrect twice, proceed to website to log in and get hit with ' you are suspended from site' WTF :< imperial edition and 3 month worth of subs for a weeks playtime!? hope this gets fixed~! even booked time off work to hit that top level have put in 2 tickets and waiting for response

LonelyCloud

Same thing happened to me around 11pm gmt, i was grinding in coldharbour and suddenly i got booted from the game/suspended with no reason, rumours are about killing the boss over and over again... which i didn't do but still got suspended, this really put me of the game, i waited 3 hours on phone call and didnt get anyone, so i just emailed them...

GossiTheDog

Did any of you transfer large amounts of gold to other players?

RussellUK

i sent 16k to a friend but would not class that as large really?

GossiTheDog

That may well have been flagged as a suspicious transaction. They're tagging gold sellers, for info. Any others?

growlar

ive been banned! trying to find out why and no i have not brought gold

GossiTheDog

Not brought gold. I'm talking sent gold via in game mail.

LonelyCloud

Nope but i have received about 15k from a friend to reset some of my stuff and get my self some decent gear.... which souldnt be a problem, if they allow us to send or get money, they can't suspend us for that... it wouldn't make sense since it's a feature of the game however if thats the case than they should remove the ability of sending money rather than suspending innocent people....

growlar

it was a 11 am gmt. and grossithedog i move over 6k to a new a character as my guild all made ebons so i made one to got it to lv 7 and decided to move over gold and mats

GossiTheDog

LonelyCloud wrote: »

Nope but i have received about 15k from a friend to reset some of my stuff and get my self some decent gear.... which souldnt be a problem, if they allow us to send or get money, they can't suspend us for that... it wouldn't make sense since it's a feature of the game however if thats the case than they should remove the ability of sending money rather than suspending innocent people....

Okay, that may flag too sadly.

They're having some problems in this area clearly. They're trying to deal with the gold selling spam. They're tracking accounts with large transactions and banning them. Unfortunately a few things need to happen:

- The users need emailing a reason when banned.
- There needs to be a dispute process for people banned in error.
- The methodology for bans needs revisiting, as it's catching too many people in error.

AngryNord

Why not just use the bank instead?

growlar

it was via the bank you can not send yourself mail

LonelyCloud

GossiTheDog wrote: »

LonelyCloud wrote: »

Nope but i have received about 15k from a friend to reset some of my stuff and get my self some decent gear.... which souldnt be a problem, if they allow us to send or get money, they can't suspend us for that... it wouldn't make sense since it's a feature of the game however if thats the case than they should remove the ability of sending money rather than suspending innocent people....

Okay, that may flag too sadly.

They're having some problems in this area clearly. They're trying to deal with the gold selling spam. They're tracking accounts with large transactions using in-game mail and banning them. Unfortunately a few things need to happen:

- The users need emailing a reason when banned.
- There needs to be a dispute process for people banned in error.
- The methodology for bans needs revisiting, as it's catching too many people in error.

I think this is too sad, they should of known, gold selling was gonna come up, they should of thought about it before hand not after the release + suspending people, honestly this put me off the game so much I mean i have been playing since the beta but know i am just off from it, I don't actually if this is the real case or some other reason... atleast they could of emailed me about it but no just suspended straight with no reasons, waited on the phone line for 3 hours no one picked up, emailed them still no answer, they are just making everything worse rather than helping out.

GossiTheDog

There's a reddit thread about this, for info: http://www.reddit.com/r/elderscrollsonline/comments/22gyyl/venting_ive_been_banned_from_the_game/

growlar

yes i understand that wait times are high but its to high no point phoning them u have to wait for them to respond