The Elder Scrolls Online

Maintenance for the week of October 12:
• PC/Mac: NA and EU megaservers for maintenance – October 12, 6:00AM EDT (10:00 UTC) – 8:00AM EDT (12:00 UTC)
• Xbox One: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
• PlayStation®4: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
The Markarth DLC and Update 28 base game patch are now available to test on the PTS! Read the full patch notes here: https://forums.elderscrollsonline.com/en/categories/pts/

could i get assistance with changing my email?

Leave a Reply
Vyrenn
Vyrenn
✭
after reading the forums for a few hours i have collected enough info regarding my issue for the account protection email i need to change my email to a new address in order to fix this issue so if anyone can assist me with my problem id appreciate it
Quote
  • Vyrenn
    Vyrenn
    ✭
    *** help me for christ sake
    Quote
  • ZOS_JasonI
    ZOS_JasonI
    Hi there, @Vyrenn. Our Support Team will be able to assist you with making any account changes. Be sure to submit a help ticket with that request. Keep in mind that if you are waiting for the OTP code for account authorization access, this may still appear in your email after a delay.

    Thanks!
    The Elder Scrolls Online Social Team - ZeniMax Online Studios
    Facebook | Twitter | Google+ | Tumblr | Pinterest | YouTube | ESO Knowledge Base
    Staff Post
    Quote
  • Vyrenn
    Vyrenn
    ✭
    ZOS_JasonL wrote: »
    Hi there, @Vyrenn. Our Support Team will be able to assist you with making any account changes. Be sure to submit a help ticket with that request. Keep in mind that if you are waiting for the OTP code for account authorization access, this may still appear in your email after a delay.

    Thanks!
    thats the problem Jason i have made over 3 tickets since 8pm est last night regarding this issue i have been fairly patient about this and i just want help at this point you are the first person to even respond to me within several hours since those tickets

    Quote
  • otomodachi
    otomodachi
    ✭✭✭
    @Vyrenn I will say from my experience that, if you're like me, and want to update the ticket with emails about things you've tried to do- that is a mistake. Don't reply to the ticket email unless your ticket gets closed and you don't think your problem is resolved. It SEEMS like doing so moves your ticket to the bottom of the queue, as if it were being re-opened. With patience they WILL eventually get to you, I think this might've been what caused my long ticket time.
    What do you gain by criticizing a CSR complaint?
    Quote
  • Vyrenn
    Vyrenn
    ✭
    otomodachi wrote: »
    @Vyrenn I will say from my experience that, if you're like me, and want to update the ticket with emails about things you've tried to do- that is a mistake. Don't reply to the ticket email unless your ticket gets closed and you don't think your problem is resolved. It SEEMS like doing so moves your ticket to the bottom of the queue, as if it were being re-opened. With patience they WILL eventually get to you, I think this might've been what caused my long ticket time.
    - i did not turn ticket crazy until 3:00 pm est the anger has just set in at this point my patience only gets me so far specially when my friends are all having no issues and outlvling me it sucks to be honest like i previously stated ill be patient about this but its freaking tough my friend

    Quote
Sign In or Register to comment.