The Elder Scrolls Online

Maintenance for the week of October 12:
• PC/Mac: NA and EU megaservers for maintenance – October 12, 6:00AM EDT (10:00 UTC) – 8:00AM EDT (12:00 UTC)
• Xbox One: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
• PlayStation®4: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
The Markarth DLC and Update 28 base game patch are now available to test on the PTS! Read the full patch notes here: https://forums.elderscrollsonline.com/en/categories/pts/

Please allow us to input "cardholder's name"

Leave a Reply
Nohvin
Nohvin
✭
I don't have a bank account, I had to use my mother's card to purchase the game a few months ago. In order to do so, I had to change the name on my account to her name so the "cardholder name" wouldn't be mine. Last night in order to pay my subscription I asked my dad to use his card, and we ran into the same complication, only this time it locked me from attempting again.

I'm sure this is a security measure against identity theft, because no one want's that. But I've never had a problem using my parents' cards in the past, so without the option of pre-paid time cards, I'm not sure what I can do in order to activate my sub.

Want to add: absolutely love the game, lived up to every expectation I held. Customer service leaves something to be desired.
Edited by Nohvin on April 7, 2014 2:28PM
Quote
  • Requielle
    Requielle
    ✭✭✭
    Yeah - the cardholder name field really, really should be there - separate from the account name.

    However, it does apparently work without the correct name in the field - as I can confirm from the fact that my daughter's account is currently working with my credit card and her account name.
    Quote
  • Nohvin
    Nohvin
    ✭
    bump
    Quote
  • Nohvin
    Nohvin
    ✭
    not sure why i'm expecting some sort of update...not even 1/50 posts on here gets a reply from a CSR.
    Quote
  • Nohvin
    Nohvin
    ✭
    ...
    Quote
  • otomodachi
    otomodachi
    ✭✭✭
    Nohvin wrote: »
    ...

    Have you opened a support ticket yet? If not, do it ASAP cuz it might take a WHILE. If so, keep in mind that from my experience, when you reply to the email you get for your ticket, you are basically re-opening it and moving to the bottom of the queue. I believe this led to my extremely long wait time.

    I know it's frustrating. Sorry. :(
    What do you gain by criticizing a CSR complaint?
    Quote
  • Nohvin
    Nohvin
    ✭
    otomodachi wrote: »
    Nohvin wrote: »
    ...

    Have you opened a support ticket yet? If not, do it ASAP cuz it might take a WHILE. If so, keep in mind that from my experience, when you reply to the email you get for your ticket, you are basically re-opening it and moving to the bottom of the queue. I believe this led to my extremely long wait time.

    I know it's frustrating. Sorry. :(
    I opened a ticket yesterday. Did not, however, receive an e-mail.
    Quote
Sign In or Register to comment.