"Log in information is incorrect"

99LukeKBub17_ESO

this morning i've been trying to log in to the server constantly with my same old same old password, and it wouldnt worked. i checked my password and username a million times, but it didnt work. i kept trying and trying and trying... but nothing. so finally go to the ESO page and change my password, when asked to fill in my old password, it was the one i had just tried million and one times. anyway, i got a new password and decided to try to log into the server again... but surprise, surprise... still doesnt work. i checked my username again, and sure enough its the right one. so i put in the new password a couple more times, but still nothing.

why cant i ****ing log in!!!!!

Hyperventilate

Did you choose a subscription plan? Early Access is over. You need to choose a subscription plan to continue to play.

Preemptive Edit: You will not be billed for choosing your subscription plan yet. You will have an authorization charge put on your account. It will not go through. You will not lose money. It will be refunded, and after you choose a subscription plan, you may continue to play, for free, for the next 30 days. After choosing a subscription plan, you may cancel your subscription and still use up your free 30 days if you would like to pay in an alternative method such as time cards or pre-paid visas/mastercards.

Elsonso

Just a suggestion...

If you cannot log into the game due to "Login information is incorrect" but you can log into your game account on the web, rather than trying to fix things, just take a break for an hour or two.

It is more likely that it is something on their end than your end. Stepping back and doing something else for a while allows any temporary conditions to pass (hopefully).

If you come back and it is still a problem, then open a ticket and wait (and wait, and wait, and wait) for them to get back to you. Retry periodically to make sure that it does not clear up.

Changing your password will probably not fix anything if you can log into the game account but cannot log into the game. The problem is elsewhere and only they can fix it, and only when they get to you.

P.S. - And yes, while you are in your game account, check to make sure that it is not asking you to pick a subscription plan.

99LukeKBub17_ESO

thanks, well it was the subscription problem, but is anyone else having the error 301 problem? cant access servers. first time i've gotten this problem

yig1973

Hyperventilate wrote: »

Did you choose a subscription plan? Early Access is over. You need to choose a subscription plan to continue to play.

Preemptive Edit: You will not be billed for choosing your subscription plan yet. You will have an authorization charge put on your account. It will not go through. You will not lose money. It will be refunded, and after you choose a subscription plan, you may continue to play, for free, for the next 30 days. After choosing a subscription plan, you may cancel your subscription and still use up your free 30 days if you would like to pay in an alternative method such as time cards or pre-paid visas/mastercards.

Problem for me is that I don't have the prompts. I can't even set up the GD sub plan