Unknown Error Occurred, Disconnection, Lag, Latency

webbyinthewell

I am able to log into the 'world' but i cannot interact with anything,(cannot Sneak,Draw Bow, Talk to anyone) if i can its only in the first few seconds, then, after a while i get disconnected with an 'unkown error has occurred'

i have lowered all the settings and done everything i can etc etc
any ideas or fixes would be greatly appreciated as i cannot play this game and it is unplayable.

thanks.

Zilbo

same for many

Felyae

Yeah, same here

Zilbo

Maybe ZoS will acknowledge this or change this "megaserver"

Armitas

Open a command prompt and type "ping -t google.com" Watch the ping for 2 minutes (cntrl C to stop), if you get some lost packets or high ping times (300ms) then there is something wrong with your internet.

You can also go to www.speedtest.net and check your up and down bandwidth to make sure they are both working.

A few lost packets may not show up while browsing the web but it can in a game.

You can check your ping to the server by typing "tracert elderscrollsonline.com" The last ping in there should be really close to the server and give you an idea as to whether it's your internet or theirs.

Zilbo

looks useful ^^ already know speed test usually 15ms 15dw 2up, I will try the others soon, ty

Ail

I just randomly get unknown errors constantly. A few times a day it seems like I crash due to an "unknown error" and this happens in both laggy places (like Cyrodiil) and emptier places (like a hillside).

Armitas

Ail wrote: »

I just randomly get unknown errors constantly. A few times a day it seems like I crash due to an "unknown error" and this happens in both laggy places (like Cyrodiil) and emptier places (like a hillside).

Those are tough to figure out. Best you can do is make sure you have the latest drivers, not by windows update but by actually going to the manufacturer sites and checking for the latest one.

I have an ati card that keeps crashing to vertical gray bars. I'm going to have to wait for ati to catch up to eso and write the next driver update.

Zilbo

Google average 22ms, 0 packet loss
Also I'm from the uk, so google.co.uk is 15ms 0 packet loss
Doing a tracert to google takes 7hops
tracert to elderscrollsonline.com at 15hops is 44ms/31ms/31ms then request times out after that.

Zilbo

@Armitas I did a ping on the last ip address from the tracert for an average on 30ms.

Zilbo

my fps never drops below 60fps on high settings with or without the freeze, any ideas or fixes anyone?

Armitas

Your ping test is fine.

If by chance you're in the greenshade area see here.
https://help.elderscrollsonline.com/app/answers/detail/a_id/7930/kw/disconnected form server

You may be able to find a more detailed error in your event viewer. It's under control panel > (administrative tools, or system and security depending on version) > event viewer. Check application tab and system tab at the time stamp of those incidents.

Just throwing some things out here and shotgunning at this point

1) Check your internet settings (control panel > internet options). On the connections tabs hit lan settings, make sure everything is unchecked.

2)Go into your windows firewall (in the control panel) and make an exception for ESO.

3)Go into your router and forward ports TCP / UDP Ports 24100 through 24131 and TCP / UDP Ports 24500 through 24507. To get into your router type 192.168.1.1 in your browser. If it's a linksys then the user/pass is admin:admin.

4)A mod suggested repairing, which can be done from the launcher panel.

5)I have heard that some people are getting around these drop outs by using WTFast and Battleping.

6) Hardwire to your router if you haven't.

7)check second post here, mod. http://forums.elderscrollsonline.com/discussion/60955/disconnecting-with-an-unknown-error-message/p12

Zilbo

@Armitas Battleping works for me, I can go into highly populated areas now, so it must be my connection then which is the issue, also thankyou for your time helping me out.

Armitas

No problem. Glad to help.

webbyinthewell

Soooo what the heck is going on here, its like when i enter the game, sometimes i can interact for a few seconds then it lags then disconnects.... SOME ONE HALP!


C:\Users\Webby>ping -t google.com

Pinging google.com [74.125.237.195] with 32 bytes of data:
Reply from 74.125.237.195: bytes=32 time=19ms TTL=51
Reply from 74.125.237.195: bytes=32 time=19ms TTL=51
Reply from 74.125.237.195: bytes=32 time=21ms TTL=51
Reply from 74.125.237.195: bytes=32 time=18ms TTL=51
Reply from 74.125.237.195: bytes=32 time=19ms TTL=51
Reply from 74.125.237.195: bytes=32 time=19ms TTL=51
Reply from 74.125.237.195: bytes=32 time=20ms TTL=51

Ping statistics for 74.125.237.195:
Packets: Sent = 7, Received = 7, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 21ms, Average = 19ms
Control-C
^C
C:\Users\Webby>tracert elderscrollsonline.com

Tracing route to elderscrollsonline.com [54.195.246.122]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 1 ms <1 ms <1 ms 192.168.0.1
3 18 ms 17 ms 18 ms lac.m2core.net.au [202.154.95.70]
4 18 ms 17 ms 17 ms 174.76.154.202.sta.commander.net.au [202.154.76.
174]
5 18 ms 17 ms 19 ms 209.76.154.202.sta.commander.net.au [202.154.76.
209]
6 21 ms 17 ms 59 ms 201.160-26-211.corp.syd.iprimus.net.au [211.26.1
60.201]
7 155 ms 155 ms 154 ms xe-0-3-0.bsr01.sjc.iprimus.net.au [203.134.2.138
]
8 169 ms 168 ms 167 ms xe-5-3-0.sjc12.ip4.tinet.net [173.241.128.13]
9 316 ms 314 ms 316 ms so-10-0-0.dub40.ip4.tinet.net [89.149.187.1]
10 379 ms 314 ms 315 ms amazon-gw.ip4.tinet.net [141.136.96.138]
11 366 ms 365 ms 365 ms 178.236.0.200
12 410 ms 410 ms 400 ms 178.236.0.221
13 420 ms 403 ms 404 ms ec2-79-125-1-103.eu-west-1.compute.amazonaws.com
[79.125.1.103]
14 * * * Request timed out.
15 * * * Request timed out.
16 * ^C