Maintenance for the week of October 12:
• PC/Mac: NA and EU megaservers for maintenance – October 12, 6:00AM EDT (10:00 UTC) – 8:00AM EDT (12:00 UTC)
• Xbox One: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
• PlayStation®4: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
Stuck on loading screen after opening scene.
I cannot even get to the character selection screen to create a character as the game runs the opening cinematic with the prophet then sticks on that loading screen. There is no reason for the game to not run on my laptop. It has a nvidia GeForce 520mx graphics card, I7 processor with 2 gz and 4gbs of ram and plenty of disk space. I know it won't run ESO on any good quality setting but it should certainly play it on low! I have run the repair tool and restarted my laptop plenty of times. Could someone please explain what the issue is? It isn't connection either as my partner plays ESO on the same connection.
Any help is appreciated
Thanks.
We have contacted our Customer support team to help you solve your issue.