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Unable to Sub. "Transaction not Authorized".
Ayleid
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I hope you guys can help me out. I have been trying to sub with my dad's credit card. It is a master card. I filled out the information on the card, but whenever I click to finish the transaction, an error pops up "The transaction has not been authorized". I use the card with my dad's permission and tried to do it on another browser, nothing. Same error code. There is nothing wrong with it either, the info is correct and I've checked a thousand times. Please help.
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Sev✭✭You're not the only one. The error isn't specific to Mastercard either, I'm getting it with Visa.
Can't offer any help other than to suggest e-mailing customer support.0 -
TariusLoonSoul ShrivenSame problem for me. Fighting with this problem for 3 days, try different cards (real mastercard, virtual visa), wrote about 10 emails to support - nothing. Support is very stupid and ask unactual questions or don't answer at all.0 -
Wreaken✭✭✭I had the error come up on both my CC and paypal.
Somehow, it just worked even though I got that message.
Taemek Frozenberg, Leader of <Epoch Gaming>
Oceanic - Australia0 -
TariusLoonSoul Shriven@class101 on my RU account I don't see Paypal, only Visa, Mastercard, American Express and Webmoney.0
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BigM✭✭✭✭✭
✭Same problem here, at least I can get into game now. Hope they fix this soon.“The greatest enemy of knowledge is not ignorance, it is the illusion of knowledge.”
― Stephen Hawking0 -
ArngarSoul ShrivenSame problem here.
And I still can't log in. Seems like Zenimax isn't interested in my money.
Really weak guys. Support isn't helping either. Just got a pre-assembled (auto?) mail.
Maybe because I have no money on my bank account right now? Is that the problem?
So I can't use the 30 days of playtime - which I already payed for - because I don't have money for a subscription. The first charge would be necessary next month anyway! Because I already paid for the first 30 Days of playtime!
What the *** Zenimax?!Edited by Arngar on April 6, 2014 9:54PM0 -
bacaroSoul ShrivenWhere are you from?
I'm from Brazil and nor my international CC or paypal works. I'm sure about the card data.0 -
starkerealm✭✭✭✭✭
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You might have to set, and leave, the name on the account as your father's. Part of the authentication problem can be that the name and number don't match up.I hope you guys can help me out. I have been trying to sub with my dad's credit card. It is a master card. I filled out the information on the card, but whenever I click to finish the transaction, an error pops up "The transaction has not been authorized". I use the card with my dad's permission and tried to do it on another browser, nothing. Same error code. There is nothing wrong with it either, the info is correct and I've checked a thousand times. Please help.
I ran into a problem where I was mistyping the security code, so you might want to check that too.
Also, if your address isn't the same as his, for some reason, you might need to set the account's address to match his. Again, zip codes are checked as part of the authentication procedure normally, and TESO doesn't offer an alternate billing address.
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PhewsionSoul ShrivenSame problem here.
And I still can't log in. Seems like Zenimax isn't interested in my money.
Really weak guys. Support isn't helping either. Just got a pre-assembled (auto?) mail.
Maybe because I have no money on my bank account right now? Is that the problem?
So I can't use the 30 days of playtime - which I already payed for - because I don't have money for a subscription. The first charge would be necessary next month anyway! Because I already paid for the first 30 Days of playtime!
What the *** Zenimax?!
It needs to pre-charge your card then it refunds it, I was having this trouble till I got paid, then I tried it again and it worked, refunded the amount a couple hours later
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TariusLoonSoul ShrivenAll of solitions here - don't work. I 100% know that my data right. Problem 100% on side of payment provider of Zenimax.0
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starkerealm✭✭✭✭✭
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It's possible it's the institution. I know I can't use GMG because my bank refuses to process the transactions with them. Might want to have him call them and make sure they're not the ones with their foot on the hose.TariusLoon wrote: »All of solitions here - don't work. I 100% know that my data right. Problem 100% on side of payment provider of Zenimax.
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