Maintenance for the week of February 16:
• PC/Mac: No maintenance – February 16
• PC/Mac: No maintenance – February 16
Fix access to the account page you rank amateurs!
The title says it all, if you want to complain to ZoS about how bad the service is here please feel free to comment.
1
-
Alpha_Protocol✭✭✭The pop-up when opening the launcher says the account subscription signup process is "fast and simple". I don't see a problem here.0
-
Ashigaru✭✭✭✭Never has there been an estimated million people for a mmo that were all trying to sub at the same time as we see here, atleast they had the forethought to setup a que system so you wouldn't see this page cannot be displayed.,3 -
Arunei✭✭✭✭✭
✭✭✭✭Yes, because insulting the devs is going to help so much. -_-
The account page has a queue because so many people are trying to set up their payment plans.Character List [RP and PvE]:Stands-Against-Death: Argonian Magplar Healer - Crafter
Krisiel: Redguard Stamsorc DPS - Literally crazy Werewolf, no like legit insane. She nuts
Kiju Veran: Khajiit Stamblade DPS - Ex-Fighters Guild Suthay who likes to punch things, nicknamed Tinykat
Niralae Elsinal: Altmer Stamsorc DPS - Young Altmer with way too much Magicka
Sarah Lacroix: Breton Magsorc DPS - Fledgling Vampire who drinks too much water
Slondor: Nord Tankblade - TESified verson of Slenderman
Marius Vastino: Imperial <insert role here> - Sarah's apathetic sire who likes to monologue
Delthor Rellenar: Dunmer Magknight DPS - Sarah's ex who's a certified psychopath
Lirawyn Calatare: Altmer Magplar Healer - Traveling performer and bard who's 101% vanilla bean
Gondryn Beldeau: Breton Tankplar - Sarah's Mages Guild mentor and certified badass old person
Gwendolyn Jenelle: Breton Magplar Healer - Friendly healer with a coffee addiction
Soliril Larethian- Altmer Magblade DPS - Blind alchemist who uses animals to see and brews plagues in his spare time
Tevril Rallenar: Dunmer Stamcro DPS - Delthor's "special" younger brother who raises small animals as friends
Celeroth Calatare: Bosmer <insert role here> - Shapeshifting Bosmer with enough sass to fill Valenwood
PC - NA - EP - CP1000+
Avid RPer. Hit me up in-game @Ras_Lei if you're interested in getting together for some arr-pee shenanigans!0 -
Mennox✭✭wow so much hate, not much patience in the world nowadays eh lolTo make no mistakes is not in the power of man; but from their errors and mistakes the wise and good learn wisdom for the future.1 -
jibannSoul ShrivenRather than spending their time building a queue system... I would have preferred they built a scalable web platform... If they designed the game for x amount of users... all other systems should have been built with that in mind as well.0
-
Mennox✭✭Rather than spending their time building a queue system... I would have preferred they built a scalable web platform... If they designed the game for x amount of users... all other systems should have been built with that in mind as well.
But at what cost? Implementing a viable queueing solution will by far out way the costs of building a "scalable web platform"...just are in the business for profit as well as producing these types of games, would be dangerous for a company not to think like thatTo make no mistakes is not in the power of man; but from their errors and mistakes the wise and good learn wisdom for the future.0 -
raglau✭✭✭✭✭It would not matter if they had hosted on an auto-scaling web platform, such as Amazon. Spotify etc all deal with far greater customers and much more content than ESO, and they never have issues.
This is a poor architectural decision and cannot be defended.Never has there been an estimated million people for a mmo that were all trying to sub at the same time as we see here, atleast they had the forethought to setup a que system so you wouldn't see this page cannot be displayed.,
0 -
Mennox✭✭Wow I seriously cant believe are criticising the architecture when having to queue to log in......World of Warcraft has been live for many many years and they have a queue system for logging into busy servers....sometimes several hours wait.To make no mistakes is not in the power of man; but from their errors and mistakes the wise and good learn wisdom for the future.1
-
jibannSoul ShrivenAnytime your customers cannot access your site... you lose money. Either they rage quit, their overall dissatisfaction level raises, or they flat out can't buy / purchase things, and the hassle reduces the probability they come back and so on. Defending a poor customer experience solution is not a great design path. And the cost difference... it's something either you plan for because you have the right mindset and understand your business criteria, or you fall on your face multiple times while you 'figure it out'. Go go gadget agile web development!1
-
raglau✭✭✭✭✭Not the Website they don't!
We're discussing the website, not the game.Wow I seriously cant believe are criticising the architecture when having to queue to log in......World of Warcraft has been live for many many years and they have a queue system for logging into busy servers....sometimes several hours wait.
0 -
daneyulebub17_ESO✭✭✭✭✭
✭Few things annoy me than random internet guys calling professional developers "rank amateurs" or some such every time there's a temporary problem or design decision they don't like. Easy to do from your mom's basement, OP. Constructive suggestions or comments are fine, but this kind of title to your comment brands you out the gate as no one I would pay a bit of attention to.This message confirms that you have successfully cancelled your subscription to The Elder Scrolls Online. You will no longer be charged for a subscription on a recurring basis, and your access to the game will expire at the end of your current subscription cycle.
We're sad to see you go now, but we'll be happy to welcome you back at any time! Whenever you're ready to come back, your characters will be waiting for you, just like you left them. You can return anytime by resubscribing on the Manage Subscription page on your Elder Scrolls Online account.
Please print this email and keep it for your records.0 -
Ceremony✭I cant even recover my UserID or Password. I even tried to create a new account because I gave up. The account page just refreshes.0
-
raglau✭✭✭✭✭To be honest, this is amateurish. I've designed some of the largest technology solutions in the world for some of the largest companies in the world, ones that would dwarf Zenimax and the number of people who use ESO.
To have a queue to a commercial site is not needed in the modern world, and shows poor architectural decision making.
Perhaps the OP's tone is inflammatory, but he is dead right. It's a very poor solution to design a web-site using a platform that cannot autoscale to service peaks (i.e. use AWS or Azure, it's cheaper and will never run out of resource for something as small as ESO web-hosting).daneyulebub17_ESO wrote: »Few things annoy me than random internet guys calling professional developers "rank amateurs" or some such every time there's a temporary problem or design decision they don't like. Easy to do from your mom's basement, OP. Constructive suggestions or comments are fine, but this kind of title to your comment brands you out the gate as no one I would pay a bit of attention to.
Edited by raglau on April 6, 2014 1:57PM0 -
Mennox✭✭Not the Website they don't!
We're discussing the website, not the game.Wow I seriously cant believe are criticising the architecture when having to queue to log in......World of Warcraft has been live for many many years and they have a queue system for logging into busy servers....sometimes several hours wait.
I would understand if users could not log into game....as for the website? if a lot of people decided to wait until just after the end of extended early access to add their game code, then that is not the fault of Zenimax. No doubt there will be questions internally to understand why there was a logging system happening, but it is likely to be a one off (due to the number of users entering their keys) which means the service will stabilise thereon after.To make no mistakes is not in the power of man; but from their errors and mistakes the wise and good learn wisdom for the future.0 -
Mennox✭✭Anytime your customers cannot access your site... you lose money. Either they rage quit, their overall dissatisfaction level raises, or they flat out can't buy / purchase things, and the hassle reduces the probability they come back and so on. Defending a poor customer experience solution is not a great design path. And the cost difference... it's something either you plan for because you have the right mindset and understand your business criteria, or you fall on your face multiple times while you 'figure it out'. Go go gadget agile web development!
That is the way of business unfortunately, wouldn't bother Zenimax too much as they will have already generated a lot of sales prior to those rage quitting.
Dont get me wrong, I am not a fanboy of Zenimax, but as I work in the IT industry I can see that no all is their fault (the IT contract we have, 40% of volume is due to user error/experiences in which calls should not be logged)To make no mistakes is not in the power of man; but from their errors and mistakes the wise and good learn wisdom for the future.0 -
raglau✭✭✭✭✭The problem is, they will lose subs over this. For 3 reasons:
People cannot sign up at the end of early access
Principle. Perhaps not many, but I have now made the decision to not sub to this game for at least 3 months. I believe Zenimax do not understand the market, technology or their core audience. I was actually going to sub for 6 months, but reading the forum and also being ignored for my own support tickets, plus this awful thing with the website, has put me right off.
Word of mouth: I've told 5 friends who were asking about this to wait at least a month for things to settle down as the customer service experience is weak.
5 people is not a lot but it starts to become a lot if all the other unhappy people tell 5 people and some of the 5 tell some others and so on...
And the reality is, for a lot of people, if they don't sub now, they never will because they know they'll miss the first wave of levelling and be left largely alone as people move into end-game.
Certainly this will hit Zenimax, and I wish that were not the case because the game itself is very good. But if they want a sub (which I am all in favour of), they have to give the service.happening, but it is likely to be a one off (due to the number of users entering their keys) which means the service will stabilise thereon after.
Edited by raglau on April 6, 2014 2:06PM0 -
Mennox✭✭The problem is, they will lose subs over this. For 3 reasons:
People cannot sign up at the end of early access
Principle. Perhaps not many, but I have now made the decision to not sub to this game for at least 3 months. I believe Zenimax do not understand the market, technology or their core audience.
Word of mouth: I've told 5 friends who were asking about this to wait at least a month for things to settle down as the customer service experience is weak.
5 people is not a lot but it starts to become a lot if all the other unhappy people tell 5 people and some of the 5 tell some others and so on...
And the reality is, for a lot of people, if they don't sub now, they never will because they know they'll miss the first wave of levelling and be left largely alone as people move into end-game.
Certainly this will hit Zenimax, and I wish that were not the case because the game itself is very good. But if they want a sub (which I am all in favour of), they have to give the service.happening, but it is likely to be a one off (due to the number of users entering their keys) which means the service will stabilise thereon after.
This is a common theme in MMOs since as far as I can remember, you very very rarely get a smooth launch, WOW certainly didn't, nor did SWTOR and you cannot expect ESO to either. It doesnt matter if you invested in the best technology out there, you will undoubtedly get issues - that is why you have your technical teams to get the service up and running as quickly as possible and your problem managers to implement longer term fixes (like more hardware to stabilise servers etc)To make no mistakes is not in the power of man; but from their errors and mistakes the wise and good learn wisdom for the future.1 -
raglau✭✭✭✭✭[quote="Mennox;555056Dont get me wrong, I am not a fanboy of Zenimax, but as I work in the IT industry I can see that no all is their fault (the IT contract we have, 40% of volume is due to user error/experiences in which calls should not be logged)[/quote]
Whilst that is true, part of them knowing the market is that they should understand lots of spurious calls are generated for that very reason, and then they should mitigate that. Either more staff at first to cover off user error, or better user education to prevent that type of call arising.
So yes, I think you are right in what you say, but nonetheless, it's their job to handle that. After all, this is a paid for service so people expect a certain level of service in return.
I think that so much is invested in the game, they have to retain a good number of subs, or the books won't balance, despite healthy box sales.
We shall see...0 -
raglau✭✭✭✭✭Again, you are right. But...being as this is so known, why fall into the same trap?
Someone said a sign of madness is doing the same thing over and over and expecting different results.
Perhaps I am being devil's advocate somewhat - I have after all never deployed an MMO! - but with the money they had behind this and the fact of all the previous MMO launches to analyse, how can they make the exact same mistakes?This is a common theme in MMOs since as far as I can remember, you very very rarely get a smooth launch, WOW certainly didn't, nor did SWTOR and you cannot expect ESO to either. It doesnt matter if you invested in the best technology out there, you will undoubtedly get issues - that is why you have your technical teams to get the service up and running as quickly as possible and your problem managers to implement longer term fixes (like more hardware to stabilise servers etc)
0 -
Mennox✭✭Sqiucker, I couldn't agree more and I feel sorry for the front end guys that have to deal with angry customers (been there myself) - one thing I will say is poor, their ticket logging system. I raised 3 (for one issue) as there was no way for me to track the status of any of them....only got a response back on one lolTo make no mistakes is not in the power of man; but from their errors and mistakes the wise and good learn wisdom for the future.1
-
raglau✭✭✭✭✭Yes. I just went back to try to trace a ticket - same as you - and only today worked out you can't do that! Perhaps intentional, so they can close them surreptitiously and we cannot re-open them.
Or maybe I am far too cynical ;-)Sqiucker, I couldn't agree more and I feel sorry for the front end guys that have to deal with angry customers (been there myself) - one thing I will say is poor, their ticket logging system. I raised 3 (for one issue) as there was no way for me to track the status of any of them....only got a response back on one lol
0
