The Elder Scrolls Online

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Can't Update My Payment Information: Do you want my money or not?

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spectre722b14_ESO
spectre722b14_ESO
✭
I went to the link that was given to follow the prompts to update my subscription. There is no place to put any payment information and no prompt. How am I supposed to get my 30 days of game time if I can't put in my payment information?

Also, I can't get online at all. There is no connection to your server. I have no idea whether this is a separate issue or if this is related with not being able to update my payment information. Seeing how I paid for your physical imperial edition, any help would be appreciated.
  • spectre722b14_ESO
    spectre722b14_ESO
    ✭
    Also, when I try to log in, I get the 201 error. It seems that there is no connection to the server between my computer and ESO. It was working just fine during the early access.
  • george.smithb16_ESO
    george.smithb16_ESO
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    server seems down at the moment... just crashed from game
  • george.smithb16_ESO
    george.smithb16_ESO
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    aaaand back up!
  • spectre722b14_ESO
    spectre722b14_ESO
    ✭
    I can't get online. I am still getting the error 201 message.
  • Sinhalis
    Sinhalis
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    spectre722b14_ESO wrote: »
    I can't get online. I am still getting the error 201 message.

    Hi do you have an Antivirus program installed? if so add eso.exe to the trusted application list and also add an exception for eso for both incoming and outgoing connections if you have a firewall running. I was having this same issue and once I had done the above I could log in fine.
    (I'm using Comodo internet security)

    edit: as for choosing the payment method, you will first have to enter the retail key via the "redeem code" option in your account page.
    Edited by Sinhalis on April 5, 2014 6:47PM
  • spectre722b14_ESO
    spectre722b14_ESO
    ✭
    Sinhalis wrote: »
    spectre722b14_ESO wrote: »
    I can't get online. I am still getting the error 201 message.

    Hi do you have an Antivirus program installed? if so add eso.exe to the trusted application list and also add an exception for eso for both incoming and outgoing connections if you have a firewall running. I was having this same issue and once I had done the above I could log in fine.
    (I'm using Comodo internet security)
    Thanks. I am using Comodo as well. I will give your solution a shot.

  • spectre722b14_ESO
    spectre722b14_ESO
    ✭
    Sinhalis,

    I followed your suggestion, but no dice. I still can't get online and am still getting the same error message.
  • Sinhalis
    Sinhalis
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    spectre722b14_ESO wrote: »
    Sinhalis wrote: »
    spectre722b14_ESO wrote: »
    I can't get online. I am still getting the error 201 message.

    Hi do you have an Antivirus program installed? if so add eso.exe to the trusted application list and also add an exclusion for eso in the firewall and the antivirus exclusions list. I was having this same issue and once I had done the above I could log in fine.
    (I'm using Comodo internet security)
    Thanks. I am using Comodo as well. I will give your solution a shot.

    here's an screen shot showing where to add an exclusion in comodo

    antivirus : http://imgur.com/ncdeHsf
    firewall : http://imgur.com/2EJLul0
    Edited by Sinhalis on April 6, 2014 3:26AM
  • Sinhalis
    Sinhalis
    ✭✭✭
    spectre722b14_ESO wrote: »
    Sinhalis,

    I followed your suggestion, but no dice. I still can't get online and am still getting the same error message.

    Try adding exclusions for both antivirus and firewall modules as shown in the screenshots I have attached.

  • spectre722b14_ESO
    spectre722b14_ESO
    ✭
    Sinhalis wrote: »
    spectre722b14_ESO wrote: »
    Sinhalis,

    I followed your suggestion, but no dice. I still can't get online and am still getting the same error message.

    Try adding exclusions for both antivirus and firewall modules as shown in the screenshots I have attached.

    Sinhalis,

    Your solution worked. I am now online. If you were local(I doubt you are), I'd be more than happy to buy you a beer. Thank you for taking the time to help me. Now all I have to do is figure out how to get my billing info on file for Zenimax and I'll be good to go. You have saved my weekend. :)

  • Sinhalis
    Sinhalis
    ✭✭✭
    spectre722b14_ESO wrote: »
    Sinhalis wrote: »
    spectre722b14_ESO wrote: »
    Sinhalis,

    I followed your suggestion, but no dice. I still can't get online and am still getting the same error message.

    Try adding exclusions for both antivirus and firewall modules as shown in the screenshots I have attached.

    Sinhalis,

    Your solution worked. I am now online. If you were local(I doubt you are), I'd be more than happy to buy you a beer. Thank you for taking the time to help me. Now all I have to do is figure out how to get my billing info on file for Zenimax and I'll be good to go. You have saved my weekend. :)

    You could always buy me a virtual beer :wink:

    Glad to hear that it worked. Happy adventures :)
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