I have not been helped I have a huge in game problem

murbawt

I have had a problem for a few days now where all the npcs names just say offline and in my quest journal it says unknown quest. This is keeping me from playing the game. This has been happening for three days now and I have called customer service, sent them an email, opened up a ticket in game and wrote on the forums and I have not received any help with my problem at all. As a loyal customer who has bought and played all the elder scrolls games I thought they would take better care of us, but I see that is not true. Since the people who are getting paid to help me are not, I am turning to the community to see if they have a solution to my problem.

murbawt

I have used the repair tool and re downloaded it both over ten times.

Doublespoiler

Calm down, the game just launched. ZOS had a busy time during early access, and I'm sure it's not much better now, after launch, with the server problems and everything else.

On that note, have you tried reinstalling or repairing the game files? Sounds like a significant number of files are broken, or not communicating properly with the server.

ZOS_Bill

Hi @murbawt ,

There could be a problem in the UserSetting.txt file that is causing NPC's to show as offline. Here is how you can modify this file in order to resolve the problem.

• Go to your "My Documents/The Elder Scrolls Online/Live" folder
• Check to see if there is a file called "UserSettings.txt" in there.
• If there is a file called "UserSettings.txt" do the following.
• Open the file "UserSettings.txt" in Notepad, and delete all the content in it.
• Copy and paste the text quoted at the bottom of this post.
• Save and close the file.
• Restart your launcher.

If there is NOT a file called "UserSettings.txt, do the following:

• Open the Notepad program and paste in the text quoted in the "spoiler"
• Save the file as "UserSettings.txt" in your My Documents/The Elder Scrolls Online/Live folder.
• Restart your launcher.

SET MouseRawInput "1"
SET MouseSensitivityFirstPerson "0.50000000"
SET MouseSensitivityThirdPerson "1.28999996"
SET MouseSmoothing "0"
SET InvertMouseWheel "1"
SET InvertMouseY "1"
SET InvertMouseX "1"
SET CachedRLREnabled "1"
SET CachedReflectionResolution "4"
SET CachedShadowFiltering "5"
SET ScreenshotFormat "BMP"
SET PregameGammaCheckEnabled "0"
SET HardwareCheckEnabled.2 "0"
SET SUB_SAMPLING "2"
SET REFLECTION_QUALITY_v3 "2"
SET PARTICLE_DENSITY "3"
SET HIGH_RESOLUTION_SHADOWS "1"
SET SHADOWS "4"
SET GAMMA_ADJUSTMENT "112"
SET VIEW_DISTANCE "1.69000006"
SET GPUSmoothingFrames "10"
SET MIP_LOAD_SKIP_LEVELS "0"
SET RAIN_WETNESS "1"
SET LENS_FLARE "1"
SET GOD_RAYS_v2 "1"
SET ANTI_ALIASING_v2 "1"
SET AMBIENT_OCCLUSION "1"
SET COLOR_GRADING_v1 "0"
SET BLOOM "1"
SET DEPTH_OF_FIELD "1"
SET COLOR_CORRECTION "1"
SET SOFT_ALPHA "1"
SET DISTORTION "1"
SET CHARACTER_LIGHTING "1"
SET DIFFUSE_2_MAPS "1"
SET DETAIL_MAPS "1"
SET NORMAL_MAPS "1"
SET SPECULAR_MAPS "1"
SET CLUTTER_2D "1"
SET SIMPLE_SHADERS "0"
SET WATER_FOAM "1"
SET VSYNC "0"
SET MAX_ANISOTROPY "3"
SET FULLSCREEN_v5 "2"
SET PreferMaximizedWindow "0"
SET FullscreenHeight "0"
SET FullscreenWidth "0"
SET WindowedHeight "768"
SET WindowedWidth "1024"
SET SOUND_ENABLED "1"
SET FOOTSTEPS_VOLUME "50.00000000"
SET FOOTSTEPS_ENABLED "1"
SET SPEAKER_SETUP "0"
SET BACKGROUND_AUDIO "0"
SET VO_VOLUME "70.00000000"
SET VO_ENABLED "1"
SET UI_VOLUME "70.00000000"
SET UI_ENABLED "1"
SET AMBIENT_VOLUME "70.00000000"
SET AMBIENT_ENABLED "1"
SET SFX_VOLUME "70.00000000"
SET SFX_ENABLED "1"
SET MUSIC_VOLUME "70.00000000"
SET MUSIC_ENABLED "1"
SET AUDIO_VOLUME "59.00000000"
SET AUDIO_ENABLED "1"
SET TooltipFilter "2"
SET TooltipNumOptions "2"
SET EffectsLookupViaBinarySearch "1"
SET Language.2 "en"
SET GraphicsDriver.7 "D3D11"
SET PatchDataPath "game:/GameData/"
SET CacheDataPath "machine:/Cache/"
SET GameCameraFirstPerson "0"
SET AcceptedEULAVersion "2"
SET DirectionalDamageIndictorVisibleInThirdPerson "0"
SET CameraFramingTransitionEnabled "1"
SET SkipPregameVideos "0"
SET HasPlayedPregameVideo "1"
SET RangedKillCamera "0"
SET PlayerKillCamera "1"
SET LastMonsterKillCamera "1"
SET MinFrameTime.2 "0.01000000"
SET ParticlesEnabled "1"
SET RequestedNumThreads "0"
SET FreeUnusedGrannyFileSections.2 "0"
SET IsTrustedMachine "1"
SET RememberAccountName "1"
SET AccountName ""
SET LastRealm "NA Megaserver"
SET CustomUIScale "1.00000000"
SET UseCustomUIScale.2 "0"
SET RollDodgeDoubleTapEnabled "1"
SET RollDodgeDoubleTapTimeWindow.2 "185"
SET CameraZoomDistancesSynced "1"
SET SiegeCameraZoomDistance "6.00000000"
SET WeaponsOutCameraZoomDistance "2.00000000"
SET WeaponsSheathedCameraZoomDistance "2.00000000"
SET MaxNetworkWriteBuffer "10485760"
SET MaxNetworkReadBuffer "10485760"

Please reply back if this clears up the offline message from the NPC's.

Witblitz

murbawt wrote: »

I have used the repair tool and re downloaded it both over ten times.

You silly goose you have to download it 20 times. Everyone knows that!

Loxy37

Failing what ZOS_BillE has said. Try disabling your firewall and fire the game up. If it doesn't work then make sure you re-enable it. I suppose you have reset your router already?

Rotherhans

Witblitz wrote: »

murbawt wrote: »

I have used the repair tool and re downloaded it both over ten times.

You silly goose you have to download it 20 times. Everyone knows that´s

.. how you definitely qualify as insane!

Only repeating the same action 10 times ..eh.. ´bout half way there.

At 20 though the achievement is definitely unlocked.

murbawt

The problem has been resolved by making a new account.