Issue with the twitch crate Whitestrake's Mayhem

helgamarie · February 23

I want to report a bug within ESO that is not related to twitch since both my accounts are interconnected and until now I always have received my Twitch crates smoothly, Bethesda must have done something, because after the last patch after watching the stream and collected on twitch my crate (see attached picture), the crate wasn't anywhere to be seen either on the EU or USA.

Could a GM check on this issue please?. Thanks

server

DeadlySerious · February 23

Can you please clarify that there is an Ouroboros crate dropping for twitch streamers during the event? I hadn't seen any announcement about that, but I do miss many announcements.

Tommy_The_Gun · February 23

I had similar issue in the past and back then it turned out that ESO account got disconnected from twitch, but it was only visible on the ESO account side. On twitch, it was showing that game account was connected, but when logged in on ESO account it was showing that twitch was not connected.

Best way to see if you got the drop is to compare Twitch Inventory Drop screen to your ESO account billing history. Every drop added to your account should be there with date when it was added. ZOS used to also send e-mails that was informing you about claimed drops that were added to your account, but for whatever reason they stopped doing that.

Anyway, if you have a Drop claimed on twitch and within 24 hours it will not appear in your ESO account billing history list, then you should contact ESO support.

helgamarie · February 24

Tommy_The_Gun wrote: »

I had similar issue in the past and back then it turned out that ESO account got disconnected from twitch, but it was only visible on the ESO account side. On twitch, it was showing that game account was connected, but when logged in on ESO account it was showing that twitch was not connected.

Best way to see if you got the drop is to compare Twitch Inventory Drop screen to your ESO account billing history. Every drop added to your account should be there with date when it was added. ZOS used to also send e-mails that was informing you about claimed drops that were added to your account, but for whatever reason they stopped doing that.

Anyway, if you have a Drop claimed on twitch and within 24 hours it will not appear in your ESO account billing history list, then you should contact ESO support.

Thanks, I did what u suggested and I checked on my ESO account billing history, and as predicted the Twitch crate appears on twitch but not on my billing account. Then I went to ESO linked accounts and as u said IDK why my twitch account was not linked...

I'm going to relink it again, and then do you think I should submit a ticket but what exactly should I explain what happened? and under what category should I send it?

Thanks again

helgamarie · February 24

Tommy_The_Gun wrote: »

I had similar issue in the past and back then it turned out that ESO account got disconnected from twitch, but it was only visible on the ESO account side. On twitch, it was showing that game account was connected, but when logged in on ESO account it was showing that twitch was not connected.

Best way to see if you got the drop is to compare Twitch Inventory Drop screen to your ESO account billing history. Every drop added to your account should be there with date when it was added. ZOS used to also send e-mails that was informing you about claimed drops that were added to your account, but for whatever reason they stopped doing that.

Anyway, if you have a Drop claimed on twitch and within 24 hours it will not appear in your ESO account billing history list, then you should contact ESO support.

UPDATE

>>>>>>>>>>
I just relinked my account and then logged back
into the game and voila there it was my Twitch Crown Crate, I really appreciate ur guidance on how to solve the issue I'm so thankful!

I wonder if u play in the US or EU servers? maybe I can befriend u there plz?