Can't access the game

Greystag · August 29

Hi, I'm trying to log into the game, but I keep getting the verification access code message even though I'm entering my password correctly. No codes are being sent to my email account either.
When I try to log into the website, it just buffers for a few seconds and reloads itself, so I can't login there either.

Is this happening to anyone else? Are the login servers down? (PC/EU)

EDIT: An hour or so later, I'm now able to login!

Runefang · August 29

I have the same problem too.

Sylvia211264 · August 29

Me too, was kicked because of Inactivity. Tried to login again, failed. Playing on PC/EU.

KS_Amt38 · August 29

Same problem here.

DreamyLu · August 29

Add me

Cruxanero · August 29

PC NA here. I just tried to login and got the "Login failed" message for 3 or 4 times, only then it worked.
I'm admittedly not absolutely sure I entered my password correctly the first times though (it's early), but 3 or 4 failed tries usually don't happen.

NoSoup · August 29

Same, PC|NA. Keeps saying invalid password but I'm 100% entering correctly.

Susan_Sto · August 29

Me too, trying to log onto PCEU. Tried a restart but no joy.

BeeGnu · August 29

And me. No luck logging in on either EU or NA, having checked my password 10+ times. I'm getting the 'incorrect or inactive' password message.

joaxii · August 29

BeeGnu wrote: »

And me. No luck logging in on either EU or NA, having checked my password 10+ times. I'm getting the 'incorrect or inactive' password message.

Same here. EU server, checked two accounts, the same on both.

Runefang · August 29

I'm in now

Ardriel · August 29

Can't log in on NA and EU with both accounts and get the same message:

T4tone · August 29

Yeah, I am getting the same

htltrashb16_ESO · August 29

Same message (PC EU). Username and password are correct and active (I can connect to my account).

Faulgor · August 29

Same here, PC EU.
Trying to log in on the web site doesn't even spit out an error. Just nothing happens.

Password recovery also doesn't seem to work (not receiving any mail).

Ardriel · August 29

I can't even log into my account

no reaction it does not say wrong password or something but just no reaction

BlueViolet · August 29

I am also having this issue, I keep being told that my login or password is incorrect, but I can log in to my account on the website just fine. The game just wont let me in. Either on NA or EU

Edit - I managed to get in, but when I logged out, I couldn't get back in again.
My second account has had no issues at all though. So weird.

SatanicSister · August 29

Same here, PC EU, was playing a few hours earlier with no problems. When tried to log in a few minutes ago, kept giving the same login error despite my password being correct.

rebody · August 29

Same. Both game and website I cannot sign into. Keep getting Login failed and website just refreshes with a blank ID and password fields.

Master_Fluff · August 29

Same problem for me too. Username and password are not incorrect and my account is active. PC EU

LarsS · August 29

Same problem for me on two accounts PC EU

Susan_Sto · August 29

Just did a repair with the launcher and now able to getting into the game

Greystag · August 29

I'm now able to log in, no repairing or relaunching necessary.

NoSoup · August 29

yeah it's got to be some sort of login/server issue. Waited 10 minutes and I was just able to log in, so don't get too stressed out worrying that something has happened to your account

Sylvia211264 · August 29

Restarted PC and I was able to login.

ZOS_Bill · September 26

As the OP and many others in the thread can now login, we are going to close the thread going forward.