It would be helpful if your support agents actual read the description of the issue and didn't just boilerplate a response back. In my case I clearly stated that I had tried all the options to get myself unstuck in Cyrodiil and yet the email back contained the very recommendations I stated I already tried.
So now there is yet another email in the cue when the problem could have been solved (hopefully) the first time.
Also add a cue number so we have some idea when you will get to us in the online support.
Edited by SilentVigil on April 3, 2014 4:14PM