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https://forums.elderscrollsonline.com/en/discussion/653550/

Requesting information on Feedback Process

Dekrypted
Dekrypted
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So it's clear that there have been alot threads in this category providing feedback. I've contributed my share of threads as well.

In general, over the years I can say that the quality of the feedback presented non the forums has significantly increased and it makes going through these threads a valuable resource for learning pain points about other classes as well as just general information on the classes.

As I've spent alot of time in-game providing advise and mentoring other players, having access to quality information makes this alot easier for me.

Now I want to preface the thread and heavily stress that we not violate the rules of the forum when engaging with this thread. It is clear that alot of us, if not all of us are passionate about the game in some shape or another, but we should still follow the rules of the forum as unnecessary moderation may end up detracting from the overall purpose of the thread.

With that and my obligatory tags out of the way: @ZOS_Kevin @ZOS_GinaBruno

I recall there being a survey that was on the forums regarding different processes on the forums which (I can assume) was intended to get a feel for where some things need to change going forward involving the forums.

That's great! I also recall a moment when Zenimax within the space of Elder Scrolls Online seemed to want to improve communication across the board. With my earlier statement regarding the quality of feedback provided to the teams increasing, but there seemingly still is some kind of disconnect. What is the actual preferred method of ensuring that our feedback is received? Why is there no communication at all between the combat team and the players of the game? Why do we simply just get "left on read"? If I am to post a thread, what happens next? Are we able to get any kind of description of the process or pipeline from start to finish when we provide feedback?

I can only speak for myself when I say I genuinely want to better understand this process so if I am taking the time to provide this feedback, that I know it will be well received.

Is there no way you can tell us what feedback you're actually looking for? The standard threads that exist whenever there is a PTS cycle just don't seem to be read, heard, or anything st all.

I had posted this thread a few months ago: https://forums.elderscrollsonline.com/en/discussion/644783/lack-of-communication/p1 and this thread had a ton of useful information. I even sent @ZOS_Kevin a direct message with additional examples.

In an effort to restore consumer confidence, is there even a chance for a response? What is it that you want directly from us?
Edited by Dekrypted on February 12, 2024 7:55PM
PC NA
March 2014 - December 2023
No longer active

Templar Main
  • IncultaWolf
    IncultaWolf
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    Remember when update 35 happened, there was a ton of negative feedback and all we got was "we'll do better with communication"??

    That sure turned out well...what a joke. Giving valuable feedback from players who actually spend thousands of hours in this game feels pointless. It would do SO MUCH if they even did something as simple as "we're aware of this, and plan to address it next pts cycle" Give players some hope

  • CameraBeardThePirate
    CameraBeardThePirate
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    As a player, the PTS feels utterly pointless. Swathes of extremely unpopular changes get pushed through, bugs that are reported day 1 somehow make it to live, and there doesn't seem to be any sort of acknowledgement whatsoever from the devs.

    I mean just as one of the most recent examples, we're over 3 months out from Infinite Archive's release, and Nobility in Decay is still bugged, despite being reported as bugged during week 1 of the last PTS cycle. If the PTS isn't being used to take in feedback, and it clearly isn't being used to fix bugs affecting the main content of an update, then what is it being used for?
    Edited by CameraBeardThePirate on February 12, 2024 8:12PM
  • gariondavey
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    I echo everything said by those above me in this thread.
    @ZOS_Kevin @ZOS_GinaBruno can you guys please respond?
    PC NA @gariondavey, BG, IC & Cyrodiil Focused Since October 2017 Stamplar (main), Magplar, Magsorc, Stamsorc, StamDK, MagDK, Stamblade, Magblade, Magden, Stamden
  • Dekrypted
    Dekrypted
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    Dekrypted wrote: »
    I recall there being a survey that was on the forums regarding different processes on the forums which (I can assume) was intended to get a feel for where some things need to change going forward involving the forums.

    That's great! I also recall a moment when Zenimax within the space of Elder Scrolls Online seemed to want to improve communication across the board. With my earlier statement regarding the quality of feedback provided to the teams increasing, but there seemingly still is some kind of disconnect. What is the actual preferred method of ensuring that our feedback is received? Why is there no communication at all between the combat team and the players of the game? Why do we simply just get "left on read"? If I am to post a thread, what happens next? Are we able to get any kind of description of the process or pipeline from start to finish when we provide feedback?

    I can only speak for myself when I say I genuinely want to better understand this process so if I am taking the time to provide this feedback, that I know it will be well received.

    Is there no way you can tell us what feedback you're actually looking for? The standard threads that exist whenever there is a PTS cycle just don't seem to be read, heard, or anything st all.

    I had posted this thread a few months ago: https://forums.elderscrollsonline.com/en/discussion/644783/lack-of-communication/p1 and this thread had a ton of useful information. I even sent @ZOS_Kevin a direct message with additional examples.

    In an effort to restore consumer confidence, is there even a chance for a response? What is it that you want directly from us?

    Following up to provide additional information. It's been around 2 years since these posts were made:

    Hey all, thanks so much for taking the time to write up so much great feedback here, and apologies it took a while to reply (something something about Global Reveal prep...). This whole thing started on my personal Twitter account as it was originally intended to be a broad discussion about communication in general within the games industry, but eventually morphed into a conversation about ESO specifically. Which is fine. But just wanted to clear up why this started on Twitter.

    We've had some initial conversations amongst our team to discuss ways to improve communication across the board and some different things we could try. While it's still a bit too early to get into details here, we are doing our best to figure out how to get more information on both the forums and website rather than limiting much of it to social media and/or livestreams. While these avenues are great for some things, we recognize it's not always ideal. Information should be readily available without having to search for its source or needing to dig around for an answer. As was mentioned above, it can be pretty difficult to keep track of multiple platforms and while it's a blessing we live in a time when there are so many ways to consume information, it can also be pretty overwhelming.

    As a first step, you may have noticed we posted the Q1 in-game event graphic here on the forums in addition to our social channels. Moving forward, we're going to try to err on the side of redundancy. This is going to be a process and while it's safe to assume there will still be times when some information will be posted just on social (for example, a bunch of live tweets going out in tandem with our event this Thursday) rest assured we are actively looking at ways to improve.

    Thanks, as always, for the ongoing support!
    Found here: https://forums.elderscrollsonline.com/en/discussion/comment/7500260/#Comment_7500260

    So where do we go from here?
    Edited by Dekrypted on February 12, 2024 8:23PM
    PC NA
    March 2014 - December 2023
    No longer active

    Templar Main
  • sh4d0wh4z3
    sh4d0wh4z3
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    The dev team preferably needs to actively participate on the PTS if there's going to be any healthy changes for the game. If they cannot, at the very least feedback needs to be acknowledge in every single PTS update to ensure confidence between players and the devs is kept. Not just a simple "We've heard you and looking into it" note, but an actual description on how they're planning to move forward with the provided feedback.

    The way PTS cycles work currently is week 1 has several paragraphs that explain the changes they've made, but weeks 2, 3, 4, and sometimes 5 have nothing but tweaks without any comments or descriptions. This does nothing but damages any confidence players have in the devs when there are particularly bad changes introduced in a PTS cycle. All it feels like is that Gina posts notes, mods clean up complaints, and the rest is forgotten.

    Despite several mod posts mentioning feedback is passed onto the devs, I highly doubt it's true. For our current dilemma, I don't think I've seen anybody mention blighted blastbones should proc disease and call it a day. It's minor changes like this that are more insulting than just doing nothing because that means they're aware of complaints, but chose to ignore any feedback, or were not given any in the first place. If it was easy enough for them to add disease to blighted blastbones, then it would be easy enough for them to add the stalking modifier or a split cost onto it.

    Was that year in review back in 2022 just blowing smoke up where the sun doesn't shine? Because at this point, it's feels like it's true, and this is what causes so much hostility between the player and the devs.
    Edited by sh4d0wh4z3 on February 12, 2024 8:27PM
  • Dekrypted
    Dekrypted
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    ZOS_Kevin wrote: »
    I've noted this several times on the forum, but I will repeat it here. I am one person trying to read the forum all the time. I read probably about every single thread at some point or another. Sometimes I will miss things. This is not intended to be a slight against any one person. Sometimes a takes an extra ping or two. My notifications as you can imagine are never-ending, so giving the extra ping or two is always helpful for me to get to your questions...

    ...Now regarding communication more generally, we try to have communication go through various channels, like our web articles, livestreams, and Q&As in addition to the community team relaying answers. However, we do recognize various other asks for communication and are working on ways to service this without cutting into dev time. Remember, their jobs are to be developers first, and we do not want to throw more on their plate haphazardly. However, we will bring this conversation up to emphasize the community importance of having dev communication, and continue to work on ways to bring that to you. Several of you have noted that in the forum improvement survey as well.

    -sighs-

    As instructed, here is another ping.

    @ZOS_Kevin. I think where things are, going forward into future patches we should be asked to provide more specific feedback versus overall or vague feedback threads that have persisted through previous patches.

    Happy 10 year anniversary guys.
    Edited by Dekrypted on February 15, 2024 5:31PM
    PC NA
    March 2014 - December 2023
    No longer active

    Templar Main
  • gariondavey
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    @ZOS_GinaBruno @ZOS_Kevin
    Could either of you please read this thread?
    PC NA @gariondavey, BG, IC & Cyrodiil Focused Since October 2017 Stamplar (main), Magplar, Magsorc, Stamsorc, StamDK, MagDK, Stamblade, Magblade, Magden, Stamden
  • Hottytotz
    Hottytotz
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    Creating a thread.... Expecting to get feedback.... On there never ever being any feedback... Wonder if that has ever happened before....
  • Dekrypted
    Dekrypted
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    Hottytotz wrote: »
    Creating a thread.... Expecting to get feedback.... On there never ever being any feedback... Wonder if that has ever happened before....

    It's pretty interesting, isn't it?

    Just have to get a thread with over 10,000 views and maybe they'll see it like it happened in this one: https://forums.elderscrollsonline.com/en/discussion/644783/lack-of-communication/p1

    (Extra Nuance: the community managers and other staff have been seen posting on threads with little to no visibility as well. I make the point only because of my prior experience working as a Social Media Specialist where we monitored trends, etc. that they would likely be made aware of these types of threads because of the activity on them.)

    Really the intention of the post was just to try and get some overall direction as to what they want from us because I'm finding it hard to see a point in participating in this section of the forums.

    Like just tell me what you want. I would like to assist. I'm not a bad faith actor. I just feel like I'm getting left on "Delivered" because it's not like we're even acknowledged. Can't even say I'm left on "read"
    Edited by Dekrypted on February 15, 2024 7:50PM
    PC NA
    March 2014 - December 2023
    No longer active

    Templar Main
  • JerBearESO
    JerBearESO
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    The pts process needs to be treated as an ongoing conversation between the players and ZoS. This silent treatment they do is just not good for the business, the product, or the customers.
  • Red99
    Red99
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    this pts section is completely useless they dont listen to us
  • Aldoss
    Aldoss
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    dca0xhhmswj9.png

    This is the answer you're looking for. Notice, @ZOS_Kevin does not mention player feedback at all in that paragraph. Player feedback is not something they're interested in.


  • i11ionward
    i11ionward
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    Dekrypted wrote: »
    Hottytotz wrote: »
    Creating a thread.... Expecting to get feedback.... On there never ever being any feedback... Wonder if that has ever happened before....

    It's pretty interesting, isn't it?

    Just have to get a thread with over 10,000 views and maybe they'll see it like it happened in this one: https://forums.elderscrollsonline.com/en/discussion/644783/lack-of-communication/p1
    If spamming messages is the only way to get attention, then let's do it.
    @ZOS_GinaBruno @ZOS_Kevin
  • Dekrypted
    Dekrypted
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    i11ionward wrote: »
    Dekrypted wrote: »
    Hottytotz wrote: »
    Creating a thread.... Expecting to get feedback.... On there never ever being any feedback... Wonder if that has ever happened before....

    It's pretty interesting, isn't it?

    Just have to get a thread with over 10,000 views and maybe they'll see it like it happened in this one: https://forums.elderscrollsonline.com/en/discussion/644783/lack-of-communication/p1
    If spamming messages is the only way to get attention, then let's do it.
    @ZOS_GinaBruno @ZOS_Kevin

    I don't think we should go out of our way to do so, but it'd be nice to get a response. We're customers who are passionate about the came and care about it just as much as a casual player who makes a post in the General Doscussion category
    PC NA
    March 2014 - December 2023
    No longer active

    Templar Main
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