Launcher Update Stuck at 74%

neraia · March 2014

I've been trying to play ESO all day and my launcher gets to 74% then stops downloading...What could be the issue? I have plenty of free space on my computer. I've tried closing and relaunching the launcher but the same thing happens. Is there any way to fix this without having to uninstall and re-install everything?

GreySix · March 2014

Update speeds for most folks have been sluggish as heck.

Mine is hovering at around 111 mB/s, which is just horrific. Was at 84 percent three hours ago, and am now at 87 percent.

neraia · March 2014

Yeah, but mine isn't going at all. It's at 0mB/s...It just stops at 74%.

GreySix · March 2014

neraia wrote: »

Yeah, but mine isn't going at all. It's at 0mB/s...It just stops at 74%.

Have you tried closing the launcher and then restarting it?

neraia · March 2014

Yes. Multiple times. I'd really hate to have to uninstall and resinstall again. So much for early access! lol

neraia · March 2014

I'm going to try clicking "Run as administrator..." to see if that does anything. I know sometimes it does, so we'll see...

neraia · March 2014

Nope. Nope. Nope. It hates me.

neraia · March 2014

I even gave up and reinstalled with the same results...Guess it's time to turn in a ticket.

GreySix · March 2014

You reinstalled that quickly? Wow, I've been waiting several hours just for an update.

neraia · April 2014

Yeah, I was surprised...but it's now the next day and still having the same issue. Something's not right, I just can't figure out what it is...

ZOS_MichelleA · April 2014

Hello, all! We're sorry to hear that you are having these issues installing, and apologize. We have several steps for you to try (if you have not already):

Please be sure that you temporarily disable anti-virus and firewalls while installing, as these can often interfere with the launcher's ability to connect to our system in order to finish the download and installation process.
If this doesn't resolve it, please use the Repair function within the launcher itself.
Further troubleshooting for a resolution will require personal communication with our Customer Support Team, as they will need to work with you to figure out exactly what is causing the launcher on your computer to not complete the download. In that case, we ask that you please submit a ticket to them, if you have not already, at https://help.elderscrollsonline.com.

Thank you for your patience thus far, and we hope we will see you in Tamriel soon!