Dropped from server

c363b

Yesterday my characters were dropped from the NA server back to the login screen multiple times, usually with the can't connect error message, and it happened again this morning. All my other apps had no problems connecting to the internet. My characters usually were in zones that were not crowded with players. Is this a known issue that is happening to other players?

NeeScrolls

c363b wrote: »

Yesterday my characters were dropped from the NA server back to the login screen multiple times, usually with the can't connect error message, and it happened again this morning. All my other apps had no problems connecting to the internet. My characters usually were in zones that were not crowded with players.

Is this a known issue that is happening to other players?

Well, you might wanna try checking in this related section: https://forums.elderscrollsonline.com/en/categories/pc-technical-support .... Otherwise, yes it's a "known issue" that's been happening with every player in every MMO since the wonderful interwebs first began

But anyways, for ESO, if it really isn't just your particular personal ISP , it usually happens when players are:
-- Crafting motionless (no *spacebar jumping* to let server know you aren't AFK ) ...or....
-- playing within high densely populated areas ( like Cyrodiil PVP or new content crowded hubs )
-- or because of the mistaken "you have reached message limit" situation. (assuming not actually running macros)
-- or maybe even due to certain Add-ons/Game-mods . ( if you're using any? )
-- or possibly if you're trying to run multiple clients at once? (or alt-tabbing a lot out of the game )

Do you recall what the exact error message was? And do you remember what exact game activity each of your characters were doing? Was it an Error 334 "lost lobby connection" ? And was it while swapping between characters?

Details & specifics are very important.

Gnesnig

NeeScrolls wrote: »

c363b wrote: »

-- Crafting motionless (no *spacebar jumping* to let server know you aren't AFK ) ...or....

Wow, thank you for mentioning this. I can definitely relate some disconnects to this, especially when trying to get all alchemy traits for ingredients on a new char.

c363b

NeeScrolls wrote: »

c363b wrote: »

Yesterday my characters were dropped from the NA server back to the login screen multiple times, usually with the can't connect error message, and it happened again this morning. All my other apps had no problems connecting to the internet. My characters usually were in zones that were not crowded with players.

Is this a known issue that is happening to other players?

Well, you might wanna try checking in this related section: https://forums.elderscrollsonline.com/en/categories/pc-technical-support .... Otherwise, yes it's a "known issue" that's been happening with every player in every MMO since the wonderful interwebs first began

But anyways, for ESO, if it really isn't just your particular personal ISP , it usually happens when players are:
-- Crafting motionless (no *spacebar jumping* to let server know you aren't AFK ) ...or....
-- playing within high densely populated areas ( like Cyrodiil PVP or new content crowded hubs )
-- or because of the mistaken "you have reached message limit" situation. (assuming not actually running macros)
-- or maybe even due to certain Add-ons/Game-mods . ( if you're using any? )
-- or possibly if you're trying to run multiple clients at once? (or alt-tabbing a lot out of the game )

Do you recall what the exact error message was? And do you remember what exact game activity each of your characters were doing? Was it an Error 334 "lost lobby connection" ? And was it while swapping between characters?

Details & specifics are very important.

None of the usual circumstances you mentioned applied. The character, which had been online >1 hour, went to a blacksmithing survey location and found no ores to collect. Within a few seconds it was back to the login screen with this message:
Unable to connect to game server. Please make sure you have a valid internet connection. [which I do]

c363b

It just did it again, saying "Connection to the server timed out."
I was in Stormhaven, harvesting a crafting node.

c363b

And again with "Unable to connect."
In delve for Bolgrol quest.

c363b

Again: "An error has occurred"

c363b

Same error again, public dungeon

NeeScrolls

c363b wrote: »

It just did it again, saying "Connection to the server timed out."

c363b wrote: »

And again with "Unable to connect.".

c363b wrote: »

Again: "An error has occurred"

c363b wrote: »

Same error again,

i suggest you do the following: First, check with your ISP and/or personal internet setup ( WiFi , router, firewalls, location, crash-logs, etc. etc., etc. ) .... And secondly, try searching/contacting 'ESO Support' : https://help.elderscrollsonline.com/app ... and maybe see if they can go troubleshooting & debugging with ya in a more official capacity.
.

Gnesnig

What still happens often enough, is that an ISP screws up a route. Then the rest of the internet is seemingly working OK, but some locations have interrupted or no connectivity at all.

ADarklore

I had this happen last night, first time I've had it happen... I was in the middle of moving stuff from crafting bag to inventory and BOOM... "booted from server". I tried again, got to the login process and it said, "Character is already logged in". Tried again and kept getting "booted from server". It lasted about 10 minutes and then I was finally able to get logged back in and didn't have any more problems.

ADarklore

It's happening again. So far twice in about 30/m getting booted with 'server error'.

This has happened two nights in a row now, both occurring between 7pm-9pm. My internet works perfectly fine for everything else, but suddenly started getting these events two nights in a row. Clearly it's not something on my end.

It's funny how people always suggest, 'try troubleshooting'. Um, this just suddenly started happening and ONLY occurs with ESO and seems to occur during the same time period... yeah, I'm not going to waste time with troubleshooting when it's clearly nothing to do with my network. ISP perhaps, but odd that it doesn't occur with anything other than ESO.

UPDATE: Ok, oddly enough... I just opened the 'patcher' and it updated. Normally if I try to launch ESO directly from file it will tell me if the patcher needs to be updated. Not sure if this could cause a problem, but very strange that it didn't notify me that it needed to be updated.

ZOS_Bill

@c363b

Are you still getting this error message?

If so, please see our help article found linked below.

What do I do if I get an error message stating "An error has occurred. Please wait a few minutes and log in again" when trying to log in to one of my ESO characters?