The Elder Scrolls Online

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Banned for reporting undelivered crowns to Paypal.

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Chinspun
Chinspun
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So, I purchased some crowns, which came up with an error message on the ZOS site after the payment was made via Paypal.

The crowns were not delivered (ZOS later rectified this) but the money was taken so I immediately reported the issue to Paypal.

ZOS banned me from the game.
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  • Chinspun
    Chinspun
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    What irritates me is that if an actual person took a cursory glance at my account it would be very obvious that I am not a scammer.

    But instead you receive an automated ban that denies you access to support, preventing you from resolving the issue.
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  • Nairinhe
    Nairinhe
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    Why would you try to resolve issue with Paypal instead of ZOS?
    None of us is getting any younger, you know.
    Each event is preceded by Prophecy. But without the hero, there is no Event. > https://nairinhe.github.io/
    ...All true adventures include some deep bruises and frantic screaming, right?
    bluebird wrote: »
    is Fennorian a light source?
    PC EU - EP
    Annarath - Dunmer stamblade. Hero, thief, murderer. Of House Dres by blood, raised by Khajiit and Argonian people.
    Norra Storfjallet - a mountain range Nord frostwarden. Must. Protect. Everyone. Found out that world is bigger than dad's farm.
    Soothing-Paws Habasi - Khajiit healplar. Grandma you wish you had, but Annarath ain't sharing.
    Serpentina Scintilla - Imperial magcro. If she said she's from Tharn family, even Tharn family would believe.
    Gentle-Like-Snow - Argonian healblade. When she grows up she wants to be like Fennorian, but vampirism is a questionable first step.
    Nuada Vendresi - Dunmer fire DK. Annarath's brother. Our mistakes shape us in most peculiar ways.
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  • Chinspun
    Chinspun
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    Because that is who took the payment when I did not receive the product. I was not even aware that the purchase had registered with ZOS as that is where the error message appeared.

    I would add that Paypal undertakes an investigation. A response from ZOS confirming that they intended to/ had delivered the product would have concluded the investigation in their favour. I can only assume that ZOS failed to respond to requests for information. ZOS partners with Paypal, they should be aware of the procedures.
    Edited by Chinspun on October 10, 2020 10:20AM
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  • TjPhysicist
    TjPhysicist
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    Chinspun wrote: »
    Because that is who took the payment when I did not receive the product.

    I would add that Paypal undertakes an investigation. A response from ZOS confirming that they intended to/ had delivered the product would have concluded the investigation in their favour. I can only assume that ZOS failed to respond to requests for information.

    this exact thing happened to me as well. if for example, zos gave me a transaction or acknowledged it in any way, I'd have gone to them...to me this was a PayPal issue, zos said "could not verify the card, please try again" meaning there wasn't even a transaction. number, ie zos hadn't even registered a transaction to them it was the same as if I had put in the wrong credit card number (it was the same error message), I thought nothing of it since Amex is very strange sometimes and often doesn't work with some sites.
    Edited by TjPhysicist on October 10, 2020 10:24AM
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  • TjPhysicist
    TjPhysicist
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    Jim_Pipp wrote: »
    I'm sorry. This trap has caught out a few people, so clearly zos may want to reflect on this policy, as what you did sounds reasonable.

    You were banned because you bought crowns and then cancelled payment, they have an auto-ban process to prevent scammers.

    Hope you can get a ticket open to have this investigated...

    so...what happened to these ppl ultimately? I'm genuinely afraid that zos is gonna say there's nothing they can do to lift the ban or something
    Edited by TjPhysicist on October 10, 2020 10:25AM
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  • what_the
    what_the
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    You should of made a ticket with ZoS first, giving them the PayPal (copy of the transaction, explaining what happened:
    "You sent a payment of XXXX USD to Zenimax Online Studios
    ([email protected])"
    . If that didn't work THEN go to paypal and dispute it.
    * PayPal gives you plenty of time to resolve the situation.
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  • TjPhysicist
    TjPhysicist
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    what_the wrote: »
    You should of made a ticket with ZoS first, giving them the PayPal (copy of the transaction, explaining what happened:
    "You sent a payment of XXXX USD to Zenimax Online Studios
    ([email protected])"
    . If that didn't work THEN go to paypal and dispute it.
    * PayPal gives you plenty of time to resolve the situation.

    I did, sadly i don't recall that ticket number anymore, as I never got an automated email (u know the "we have recieved your ticket #...and are looking into it" thing..in fact I didn't get one for the one i opened yesterday either but bethesda's help said they got the ticket). After a bit, I did the paypal thing...again, the assumption with paypal is ALWAYS that they try to contact the merchant on my behalf first, in fact paypals ticket page literally says that, since I didn't report it as fraud but rather as 'service/product not recieved'.

    Anyways, lesson learnt..am just gonna buy cards from the store if I ever get my account back...speaking of which - since this has apparently happened before, what does the ending to this story look like usually? Do these folks get their accounts back, or are they perma banned or something?
    Edited by TjPhysicist on October 10, 2020 1:37PM
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  • Chinspun
    Chinspun
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    what_the wrote: »
    You should of made a ticket with ZoS first, giving them the PayPal (copy of the transaction, explaining what happened:
    "You sent a payment of XXXX USD to Zenimax Online Studios
    ([email protected])"
    . If that didn't work THEN go to paypal and dispute it.
    * PayPal gives you plenty of time to resolve the situation.

    And the issue here for both of us (I think) is that to all appearances there was a failure somewhere between Paypal taking the payment and ZOS receiving it, as there was no notification of the transaction. In fact I assumed that the money had never left my account until I checked.

    Later, I assumed that the payment/transfer had failed and Paypal would refund me the money.
    Edited by Chinspun on October 10, 2020 2:30PM
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  • TjPhysicist
    TjPhysicist
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    Chinspun wrote: »
    what_the wrote: »
    You should of made a ticket with ZoS first, giving them the PayPal (copy of the transaction, explaining what happened:
    "You sent a payment of XXXX USD to Zenimax Online Studios
    ([email protected])"
    . If that didn't work THEN go to paypal and dispute it.
    * PayPal gives you plenty of time to resolve the situation.

    And the issue here for both is us (I think) is that to all appearances there was a failure somewhere between Paypal taking the payment and ZOS receiving it, as there was no notification of the transaction.

    I assumed that the payment/transfer had failed and Paypal would refund me the money.

    this...the error message looked EXACTLY like what happens when the payment system fails to process my amex properly, or if i put in the wrong CC number or something...which happens a SHOCKING number of times because amex is amex. In fact happned last week at McD, swiped my card and it said that the card was invalid/could not process the card etc.

    Honestly I get ZOS' point here, fair enough...what they SHOULD do is a very simple fix: edit that error message that happens when payments fail and add "If you do see a payment or transaction on your card or bank account please contact our support and give them this reference number <number>. Do not attempt to reverse the transaction on the banks or paypal side." I have seen similar warnings in other places before, it's not new.
    Edited by TjPhysicist on October 10, 2020 1:47PM
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  • VaranisArano
    VaranisArano
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    TjPhysicist wrote: »
    Jim_Pipp wrote: »
    I'm sorry. This trap has caught out a few people, so clearly zos may want to reflect on this policy, as what you did sounds reasonable.

    You were banned because you bought crowns and then cancelled payment, they have an auto-ban process to prevent scammers.

    Hope you can get a ticket open to have this investigated...

    so...what happened to these ppl ultimately? I'm genuinely afraid that zos is gonna say there's nothing they can do to lift the ban or something

    Here's an example of resolution. Note the timeline at the beginning of the thread- it can takes over a month to be resolved. https://forums.elderscrollsonline.com/en/discussion/comment/6540624#Comment_6540624
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