Friend got Banned without a Reason - been over 2 weeks without response

damarky · July 2020

Hello,

I was wondering if you were able to help my friend and me out. My friend account was locked out 2 weeks ago and received no email stating why this was. The eso plus was also refunded. The account recovery process has already been submitted but that could take awhile before we hear back. This is the ticket number (Your reference #:200715-007833). Is there any way you are able to help speed up the process or give a reasoning to why this happened or if it was a mistake. With the current events going on in this world this was the one escape from reality for my friend and now they are not able to play anymore. Any help into this matter would be greatly appreciated. Thank you for your time.

@ZOS_BillE
@ZOS_Adrikoth

idk · July 2020

I think this support article has what needs to be done to appear a ban.

https://help.elderscrollsonline.com/app/answers/detail/a_id/8540/kw/ban

ZOS_Adrikoth · July 2020

Greetings @damarky

We can confirm that this ticket is still open and in the right place. A member of our support staff will reach out to your friend as soon as possible.

Thank you for your patience, as we are currently experiencing high contact volumes due to the impact of COVID-19 and you may experience increased waiting times when contacting Customer Support.