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Quitting the game brings up a 'ESO has stopped working' window

AefionBloodclaw
AefionBloodclaw
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well of course it stopped working cos I left the game!? Why is this doing this?
'For love, for friendship and for valour, I stand with the Aldmeri Dominion.'

Zephyrle Starbreeze, Bosmer Nightblade
Aefion Bloodclaw, Bosmer Sorcerer
  • ZOS_Bill
    ZOS_Bill
    admin
    @AefionBloodclaw

    Have you gone through any troubleshooting already to resolve these crashes?

    If not, you should try going through our crash help article linked below.

    What do I do if ESO is crashing with the error "ESO has stopped working"?
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • AefionBloodclaw
    AefionBloodclaw
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    well it's not really a crash, it only does it when I actually hit "Quit" on the menu.
    'For love, for friendship and for valour, I stand with the Aldmeri Dominion.'

    Zephyrle Starbreeze, Bosmer Nightblade
    Aefion Bloodclaw, Bosmer Sorcerer
  • ZOS_Bill
    ZOS_Bill
    admin
    @AefionBloodclaw

    The behavior is still considered a crash even though it happens when quitting from the menu. ESO is not closing normally before something terminates the closing sequence. One of the common causes is an issue with an add-on you have loaded not working correctly.
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  • AefionBloodclaw
    AefionBloodclaw
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    I disabled all addons and it's still doing it. I guess that means I have to use the repair function?
    'For love, for friendship and for valour, I stand with the Aldmeri Dominion.'

    Zephyrle Starbreeze, Bosmer Nightblade
    Aefion Bloodclaw, Bosmer Sorcerer
  • ZOS_Bill
    ZOS_Bill
    admin
    @AefionBloodclaw

    Yes, repairing the game installation would be the next step to take if you've not done so yet.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • AefionBloodclaw
    AefionBloodclaw
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    K well I did the repair option and it still crashed afterwards :/
    'For love, for friendship and for valour, I stand with the Aldmeri Dominion.'

    Zephyrle Starbreeze, Bosmer Nightblade
    Aefion Bloodclaw, Bosmer Sorcerer
  • ZOS_Bill
    ZOS_Bill
    admin
    @AefionBloodclaw

    Thanks for the update. The next step to try at this point is fully uninstalling and reinstalling ESO on your PC. Since the crashing only happens when you quit the game, you may want to hold off doing this until you have free time to do so.
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  • AefionBloodclaw
    AefionBloodclaw
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    Ok I seemed to have fixed the problem, by updating all my add-ons, it seems to have been a conflict between something and something else? So it was working fine, and then I had to go and make the mistake of installing a new add-on, Essential Housing Tools. And the problem has started all over again. So frustratingly, I have to uninstall and reinstall the whole game. Because of 1 add-on urrgh :(
    'For love, for friendship and for valour, I stand with the Aldmeri Dominion.'

    Zephyrle Starbreeze, Bosmer Nightblade
    Aefion Bloodclaw, Bosmer Sorcerer
  • AefionBloodclaw
    AefionBloodclaw
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    Aaand I've uninstalled and reinstalled the game and it still crashes on logging out to switch characters :'( so that 1 mod has done something to my computer? :s
    'For love, for friendship and for valour, I stand with the Aldmeri Dominion.'

    Zephyrle Starbreeze, Bosmer Nightblade
    Aefion Bloodclaw, Bosmer Sorcerer
  • ZOS_Bill
    ZOS_Bill
    admin
    @AefionBloodclaw

    Could you try simply removing all add-ons completely and then seeing if the crash happens on quitting? This way we can test to make sure the issue was truly add-on related or not. Steps for completely removing add-ons can be found here.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • AefionBloodclaw
    AefionBloodclaw
    ✭✭✭✭
    I've removed all add-ons completely including all the saved variables and addon settings document and it still crashes. And it adds the addon settings doc back every time. But this wasn't happening before I installed EHT, so I'm sure that add-on has added some data to some folder somewhere and that is causing conflict because I no longer have the rest of the add-on?
    'For love, for friendship and for valour, I stand with the Aldmeri Dominion.'

    Zephyrle Starbreeze, Bosmer Nightblade
    Aefion Bloodclaw, Bosmer Sorcerer
  • ZOS_Bill
    ZOS_Bill
    admin
    @AefionBloodclaw

    Are you running any third party add-on managers that would reload add-on files in the background?
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • AefionBloodclaw
    AefionBloodclaw
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    I have Minion installed but I don't think it's running when I run the game?
    'For love, for friendship and for valour, I stand with the Aldmeri Dominion.'

    Zephyrle Starbreeze, Bosmer Nightblade
    Aefion Bloodclaw, Bosmer Sorcerer
  • ZOS_Bill
    ZOS_Bill
    admin
    @AefionBloodclaw

    Just to be sure, it may be worth uninstalling Minion to see if that may be what is not allowing all your add-ons to be cleanly removed from ESO.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • AefionBloodclaw
    AefionBloodclaw
    ✭✭✭✭
    Uninstalled Minion, still crashes urrgh :s
    'For love, for friendship and for valour, I stand with the Aldmeri Dominion.'

    Zephyrle Starbreeze, Bosmer Nightblade
    Aefion Bloodclaw, Bosmer Sorcerer
  • ZOS_Bill
    ZOS_Bill
    admin
    @AefionBloodclaw

    Thank you for testing with Minion removed. To investigate this further I recommend that you open a ticket with customer support. Make sure to include a game consultant file so there is a rundown of your current PC.
    Edited by ZOS_Bill on July 12, 2020 4:38PM
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  • Wuselmann
    Wuselmann
    Are u by chance using a new wireless razer mouse/headset. Since I got me a new wireless headset yesterday eso keeps crashing without any bug message when hitting "logout". I saw another thread realting to this problem. It may be caused by
    RzChromaSDK64.dll unloaded error.
  • Rlacoste
    Rlacoste
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    RzChromaSDK64.dll was my problem, even after 5 months of uninstalling my Razer mouse and returning it for taking over my PC. When attempted to delete the SDK64.dll, I received a "can not delete, ESO is using this file", I screamed for joy as I found my culprit!!! TY Wuselman,
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