When does wanting compensation become no longer "entitled"?

btoop · May 26

Usually when people suggest compensation they usually just get called 'entitled' by people protecting their favourite multi-billion dollar monolith.

Surely spending 5+ hours to fix a seemingly simple issue and yet somehow making things worse in multiple ways (preventing players who payed for the DLC from accessing it, and also preventing players from logging in) is approaching the point when compensation becomes a llegitimately in order?

It's apparent that you still aren't even sure how to correctly fix the issue, would it really have been worse to let players to play for free until you could actually figure it out, instead of just pulling the plug on everyone?

Kiralyn2000 · May 26

<old>Back In The Day™</old> MMO players only asked for (not demanded) 'compensation' when service was out for days. And those were games where you had a required subscription.

It's this modern knee-jerk "whar's mah compensashun!" when a game's down for a couple hours that comes off as "entitled".

Online games go down sometimes. It's the nature of the beast.

thissocalledflower · May 26

I vote for Elder Scrolls Offline...

is this my 3rd or 4th time stuck on character loading screen after being booted out. lost count

Octarinewolf · May 26

"Online games go down sometimes. It's the nature of the beast. "

And there are Online games that give premium currency or other goodies everytime the server goes down, regardless of reason.

Gives them an incentive not to frell up.

Ratzkifal · May 26

If ZOS started to give out compensation every time they made a mistake (even if it's only every huge mistake) they'd go bankrupt within months.

StormeReigns · May 26

Mmm. Reminds me of a few servers on FFXI crashing for 48hours and a large chunk of people even lost a few characters couldn't be restored, as well during the middle'ish end of WotLK (WoW) when they implemented dungeon finder and the game was offline for 72 hours. Both games only gave out a day (24hrs) of free time.

Wonder what compensation is warranted for a measly few hours down and few annoyances...

daim · May 26

Looking at the topic all I have to say is that wanting and having are two very different words.

alanmatillab16_ESO · May 26

Because there is always someone whining for compensation "for lost playtime". Say 10.00 of whatever currency per 30 day month because all the complainers inevitably claim they are ESO plus even if they are not. That is 0.33 per day or 0.0138 per hour.

mague · May 26

btoop wrote: »

Usually when people suggest compensation they usually just get called 'entitled' by people protecting their favourite multi-billion dollar monolith.

Surely spending 5+ hours to fix a seemingly simple issue and yet somehow making things worse in multiple ways (preventing players who payed for the DLC from accessing it, and also preventing players from logging in) is approaching the point when compensation becomes a llegitimately in order?

It's apparent that you still aren't even sure how to correctly fix the issue, would it really have been worse to let players to play for free until you could actually figure it out, instead of just pulling the plug on everyone?

Its rather a Question of sanity. Compensation for 24 Hours ESO+ is like 50 Cent and one day for the digital collectors Edition is like 16 Cent. You really want those 66 Cents ?

poe · May 26

StormeReigns wrote: »

Mmm. Reminds me of a few servers on FFXI crashing for 48hours and a large chunk of people even lost a few characters couldn't be restored, as well during the middle'ish end of WotLK (WoW) when they implemented dungeon finder and the game was offline for 72 hours. Both games only gave out a day (24hrs) of free time.

Wonder what compensation is warranted for a measly few hours down and few annoyances...

A few hours? Few Annoyances? Seriously? The game is broken since months (before Corona), at least for the raiding and PVP community, and there are bugs that arent fixed since the game came out. So many days of downtime, or lengthened maintenance, and players (most of whom PAY for the game and IN the game for stuff) NEVER got any compensation. I have played a lot of MMO's, none of them performed as bad as ESO is in the past months, and most of them 1. acknowledged (something ZOS is not doing, except 'we know and were looking into it') the problem and were transparent and 2. compensated the patience and lost time their paying customers had lost.

tonne.backlinderb16_ESO · May 26

There is a special place in hell for some people. None mentioned.

StormeReigns · May 26

poe wrote: »

StormeReigns wrote: »

Mmm. Reminds me of a few servers on FFXI crashing for 48hours and a large chunk of people even lost a few characters couldn't be restored, as well during the middle'ish end of WotLK (WoW) when they implemented dungeon finder and the game was offline for 72 hours. Both games only gave out a day (24hrs) of free time.

Wonder what compensation is warranted for a measly few hours down and few annoyances...

A few ours? Few Annoyances? Seriously? The game is broken since months (before Corona), at least for the raiding and PVP community, and there are bugs that arent fixed since the game came out. So many days of downtime, or lengthen maintenance, and players (most of whom PAY for the game and IN the game for stuff) NEVER got any compensation. I have played a lot of MMO's, none of them performed as bad as ESO is in the past months, and most of them 1. acknowledged (something ZOS is not doing, except 'we know and were looking into it') the problem and were transparent and 2. compensated the patience and lost time their paying customers had lost.

You. Are. Absolutely. Adorable! Adorable!
Wonder when you're gonna break out your LBAcL statutory moniker that you gained from all those mmos. This is gonna be great. What makes these days great.

NVNNN · May 26

I am an ESO+ subscriber. I should have a priority over non-subscribed players in conditions of high demand. I pay money therefore i feel entitled to a certain degree of service provided in return. No, i do not care about your opinion on the matter. You have not developed a concept of self-respect and you do not earn your own money if you feel otherwise.

JBNimble · May 26

Ratzkifal wrote: »

If ZOS started to give out compensation every time they made a mistake (even if it's only every huge mistake) they'd go bankrupt within months.

THIS! Once and for all.

Chicharron · May 26

btoop wrote: »

Usually when people suggest compensation they usually just get called 'entitled' by people protecting their favourite multi-billion dollar monolith.

When they ask for compensation, what kind of compensation do they ask for?

50 cents for the lost day of ESO +? A new mount? Free gold? Free crowns?

btoop wrote: »

Surely spending 5+ hours to fix a seemingly simple issue and yet somehow making things worse in multiple ways (preventing players who payed for the DLC from accessing it, and also preventing players from logging in) is approaching the point when compensation becomes a llegitimately in order?

It's apparent that you still aren't even sure how to correctly fix the issue, would it really have been worse to let players to play for free until you could actually figure it out, instead of just pulling the plug on everyone?

https://www.zenimaxonline.com/careers

Teach them Tiger.

This happens with every major update, it sucks, of course, it's part of the game, it's part of ZOS, it's his signature.

Jaxious79 · May 26

$15/month
Down for 5 hours of 720 hours in a month.

If you promise never to make a post like this again I will personally send you the 10 cents your entitled to.

poe · May 26

I think we should be more understanding of how ZoS is handling things, be nicer and have more patience. As some say, its part of ZoS. As paying customers, many of whom still pay monthley and have payed honderds of euro in the past years, we should be entitled ***. This is how commodities and services should work.

Scarletblaze · May 26

wanting compensation for a non essential entertainment purchase is kinda silly...especially knowing the current state of the game. all mmo's experience these issues at launch of new content. best advice: deal with it or find another game

Mindcr0w · May 26

poe wrote: »

I have played a lot of MMO's, none of them performed as bad as ESO is in the past months

Then you have had a truly blessed experience with playing MMO's. Count those blessings.

NVNNN wrote: »

I am an ESO+ subscriber. I should have a priority over non-subscribed players in conditions of high demand.

How would that work?

Octarinewolf · May 26

Chicharron wrote: »

btoop wrote: »

Usually when people suggest compensation they usually just get called 'entitled' by people protecting their favourite multi-billion dollar monolith.

When they ask for compensation, what kind of compensation do they ask for?

50 cents for the lost day of ESO +? A new mount? Free gold? Free crowns?

How about a day of ESO+ for each time they take the servers down with servers being down for more than three hours including another day for each extra three hours or part there of. For the ESO+ subscribers obviously.

And an Ourbouros crate for everyone for each hour and that would probably take most of the edge off.

Erich_Zann_ · May 26

As someone who is playing gw2 (which is free and by a far smaller company - both in money and staff) as well as ESO I am having a hard time believing the "all this is normal in online games" opinion... Thanks again ZOS for another great "maintenance" day

Huphia · May 26

Same here. But the problem with this maintenance for me is, they started it right at the reset time. So, now I can't even login to do my daily writs, caused ZOS screwed up. Unlike others, it's already past midnight for me, so rip my daily writs. The least they could do is atleast extend reset time or some compensation. But hey, I don't think they care.

zergbase_ESO · May 26

btoop wrote: »

Usually when people suggest compensation they usually just get called 'entitled' by people protecting their favourite multi-billion dollar monolith.

Surely spending 5+ hours to fix a seemingly simple issue and yet somehow making things worse in multiple ways (preventing players who payed for the DLC from accessing it, and also preventing players from logging in) is approaching the point when compensation becomes a llegitimately in order?

It's apparent that you still aren't even sure how to correctly fix the issue, would it really have been worse to let players to play for free until you could actually figure it out, instead of just pulling the plug on everyone?

I think it falls in how big of a down time. If it hits two days then the company should be seeking to give back to users. But this is a launch day and well.... Every mmo I have played has had crud launches... At least we're not stuck in 10k+ man queue. Oh wait the game would have to be thriving for that kind of queue.

RavenLake · May 26

Huphia wrote: »

So, now I can't even login to do my daily writs, caused ZOS screwed up. Unlike others, it's already past midnight for me, so rip my daily writs. The least they could do is atleast extend reset time or some compensation. But hey, I don't think they care.

End of the world. Game over.

Atreidus · May 26

Ratzkifal wrote: »

If ZOS started to give out compensation every time they made a mistake (even if it's only every huge mistake) they'd go bankrupt within months.

Giving out worthless ingame items is not costing 1 cent. Bu i know, what you mean. They never had compensated anyone. Also not if a lot are having gotten the same problem for months.

Daemons_Bane · May 26

poe wrote: »

I have played a lot of MMO's, none of them performed as bad as ESO is in the past months

Can't be that many games, if that is your truth

Atreidus · May 26

Daemons_Bane wrote: »

poe wrote: »

I have played a lot of MMO's, none of them performed as bad as ESO is in the past months

Can't be that many games, if that is your truth

Uplay: no game performs that bad: XBOX (beta) for PC: same.. ps4 for PC.. same. Origin: no game has gotten problems.
I can count like 40 games elsewhere. 10 mmo additional. No problems. But here. Steam counts Like hundreds of games.. and guess what..

Huphia · May 26

RavenLake wrote: »

End of the world. Game over.

[/quote]

True that. Maybe they'll end this MMO with bad performance and drain us till we pay.

Valerien · May 26

The worst thing about people posting compensation posts is that someone else then tries to monetarise what that value is and then says its only x value what do you want.

Its not about monetary compensation, its that people want to feel that the company has acknowledged they are valued customers and they will do better.

Now this is nothing compared to the team over at SWTOR, there every patch is delayed, buggy as hell and infact have discovered by saying we will delay to make sure it is up to our standards, far lower than here people cheer the delay more than when they get into the game and find the new content takes all of 40 minutes to complete and its all you will get for the next 7 months. But what people want is some sign that you are a valued customer your time spent playing the game is appreciated and 6 hours sitting waiting to get in is not what we want our valued customers to sit through.

Khaleesi8688 · May 26

Complaining you can't access the game and wanting compensation because you bought a physical copy even knowing that shipping isn't 100% on time especially lately = oh that sucks, they should find a way to give you access on day one!

Complaining you can't access the game and wanting compensation because the company running things is incompetent and doesn't test basic stuff = you entitled brat, this is just the way ZoS is, are you new here? Do you want me to send you some pocket change?

Both are complaining about not being able to access the game as soon as it releases because of problems they could have expected. Not saying one is right or wrong, just funny to me the difference in the reactions depending on which complaint a person has.

ivarss70 · May 26

well in vanilla wow times when blizz failed they simply moved the pay deadline by 1-3 days. But You can't expect that here. Even after my char was locked with another 3 people in hidden party and I was not able to play any trial or dungeon for almost a week, after long correspondence with ZOS support i got this "Otherwise, it should get sorted out after the next server maintenance" And no compensation at all, so few hours is nothing