ESO Plus downtime compensation

Alexeus

Hi, guys!

Like many of you, i am an ESO Plus subscriber and i am wondering if there will be any time compensation for all this downtime.

It is the second time in the past two weeks that i couldn't play because of errors. First my launcher didn't load and none of the solutions provided worked and now we have the login issue.

I am a relatively new player here and as such, i wanted to ask the more veteran players if ZeniMax usually adds the time lost independently to your actions back to the subscription.

Thank you!

Kadoin

Waiting for army of people to say you do not deserve any compensation in 3..2...1...

Serpentes

you do not deserve any compensation.....0

Nulami

I would mail you a couple of pennies, but the stamps cost more than what you lost.

LiesandEther

you do not deserve any compensation.....1

zergbase_ESO

Alexeus wrote: »

Hi, guys!

Like many of you, i am an ESO Plus subscriber and i am wondering if there will be any time compensation for all this downtime.

It is the second time in the past two weeks that i couldn't play because of errors. First my launcher didn't load and none of the solutions provided worked and now we have the login issue.

I am a relatively new player here and as such, i wanted to ask the more veteran players if ZeniMax usually adds the time lost independently to your actions back to the subscription.

Thank you!

I'd be surprised they did do any sort of compensation to anyone.

gepe87

Read ToS...You may find the answer...

LtSnowballin

You don't deserve compensation. If the game was down for a few days, week(s), etc.. then it'd be reasonable. This is as expected though.

Jakx

This downtime reminds me of when WoW released in 2004. Except ESO is 6 years in and it has happened consistently.. for 6 years..

Alucardo

Not to sound like the ZOS white knight or anything, but during the lockdown I have played a considerable amount of hours and definitely had my money's worth. Obviously still not happy about the downtime.

robertthebard

Call me when the servers are down for a week or more, instead of just a few hours? I note that you claimed that none of the solutions worked, and yet, it would seem from your post that something must have worked, because you managed to get in game before this extended maintenance thing, right?

Scarletblaze

Many of us have wanted compensation but the reality is, ZoS is a business at the end of the day. They will continue to function that way until the day comes when everyone stops buying from their crown store. That is the only way to get their attention to fix their game.

Evilspock

They won't, it's not uncommon for the game to go down longer than expected during maintenance.

MJallday

It was a couple of hours. Calm yourself down

Compensation lol

pod88kk

If you read the T&Cs you'd see that you agreed that they don't have to compensate you unless the game is down for 72 hours

EvilAutoTech

They did not compensate when subscribers lost access to ESO+, why would they compensate for maintenance?

They have not compensated the Steam players or those on PC EU which both have seen significant down time.

Kiralyn2000

When I've seen games give compensation for lost sub time in the past, it was always for events that lasted multiple days.


(seriously, though - where did this modern "I demand compensation!" for the slightest inconvenience thing come from? I wonder if it tracks with the rise of believing everyone one does should be able to be "monetized" /eyeroll)

RefLiberty

So the compensation should be, based on 1 month subscription price around $0.24

JKorr

Isn't the cost of ESO+ for a full day something like $0.50 [Fifty cents]? So if you divide that $0.50 by 24 hours in a day.....

Let's see....$00208333333333333 an hour. hmmmmm.....might need to be a REALLY long downtime before it would be worth compensation.......

Rave the Histborn

Jakx wrote: »

This downtime reminds me of when WoW released in 2004. Except ESO is 6 years in and it has happened consistently.. for 6 years..

Thats crazy! You must not have played WoW that long because I remember playing in 2007+ and, you're not going to believe this, but it still had crazy lag and problems! Their maintenance was also 12 hours long and downtime/login queues were constant

Danikat

No ZOS do not compensate subscribers for time lost due to problems with the servers.

Maybe if there were problems for several days or weeks they might do something, but delays of several hours like we're seeing here are not unusual and they never offer compensation for it.

Whether that's right or wrong is debatable, but I wouldn't expect anything from ZOS.

Alexeus

Thanks for the answers, guys!

I meant time compensation as in you lose 20h of gameplay, the ESO subscription is extended by that much.

It worked like that on another mmo i was playing, so that is why i asked if here they add the time back.

Thx again

redgreensunset

For me subscription for a year is 125 euro. A single year has 8.766 hours (okay technically it's 8.765 and a hell of a lot of decimals but I rounded up okay). With a quick bit of math that's 0.0142 euro per hour or 1.42 cent. The game was supposed to go up at 1 pm my time but wasn't up until around 5 pm, that's four hours longer than calculated.
I mean I guess they could return me the 5.68 cent that I "lost" on that extra downtime but considering that the cost in administration would be vastly over the amount returned, I'd personally rather they didn't.

Nanfoodle

Since patch 25, my wife and I have not been able to do Cyrodiil because of performance problems. We still subbing and our sub is up in May. We have decided to keep paying our sub but I would love to see some head nod to their customers. I would love to see my rest exp maxed out and get a few days added to my sub as well. Maybe a small in game gift, like a pet or a crown crate. Just my two cents,

Nanfoodle

Rave the Histborn wrote: »

Jakx wrote: »

This downtime reminds me of when WoW released in 2004. Except ESO is 6 years in and it has happened consistently.. for 6 years..

Thats crazy! You must not have played WoW that long because I remember playing in 2007+ and, you're not going to believe this, but it still had crazy lag and problems! Their maintenance was also 12 hours long and downtime/login queues were constant

WoW had more then one dark time in their years past 2004 launch that was bad but they always did something for customers affected. Rift did the same. Zeni does not even need to do something that will cost them money. Maxing out enlightenment or handing out ingame items. A head nod goes a long way to helping people stay loyal.

jadarock

What's funny is the banner on xbox says we all have it free until april27th 10am (today) loool

daim

I was about to comment, OP you must be new. And yea... welcome to ESO+

MEBengalsFan2001

Unless you are unable to play the game for an extended period of time do from the developer error there should be zero compensation. Extended time is anything greater than 5 days of not being able to play. I played DCUO and I was unable to play that game for 3 weeks and received minimal compensation. In fact, what I received was so bad that anyone who was FREE at the time received a better compensation than those of us who were subbing at that time. To put it in prospective in ESO terms got around 100 crown for not being able to play for 3 weeks and free players without subs got 2 weeks as sub accounts.

What would be nice is if the developers provided us the daily awards for free and add those directly into the first character we log into the next time we can log into the game. If it takes 6 days or more, each day we are locked out we should receive 100 crowns as a thank you for your patience as we resolve this.

Hanokihs

Alexeus wrote: »

Thanks for the answers, guys!

I meant time compensation as in you lose 20h of gameplay, the ESO subscription is extended by that much.

It worked like that on another mmo i was playing, so that is why i asked if here they add the time back.

Thx again

They do not.

jadarock

Im going to say this again.
They are now promoting free eso+ on xbox It goes through april27th at 10am.
This is a new banner as of this morning the 27th .....

Anyone see anything wrong here?? lol

Uryel

Kadoin wrote: »

Waiting for army of people to say you do not deserve any compensation in 3..2...1...

Whether OP deserves compensation or not is irrelevant. When we accepted the licence contract to play the game, we accepted that ZOS has no obligation to provide access to the server.

Is that complete *** ? Yes it is. But legally they don't have to compensate us for anything, because we agreed to it. Now, whether that clause is abusive or not isn't for me to tell, I know a thing or twelve about laws, but not US laws, and not commercial stuff anyway. The fact is, without a lawsuit, you won't get anything from them unless they decide to be generous.

There has been no such case of generosity in the past 5 years, AFAIK.