We are currently investigating issues some players are having on the megaservers. We will update as new information becomes available.
We are currently investigating issues some players are having with the ESO Store and Account System. We will update as new information becomes available.
In response to the ongoing issue, the North American and European megaservers are currently unavailable while we perform maintenance.
https://forums.elderscrollsonline.com/en/discussion/comment/8235739/
In response to the ongoing issue, the ESO Store and Account System have been taken offline for maintenance.

Been waiting nearly a week

BuzzLightYear
So my thing is i linked my steam account to zos account and i wanna change my username now but apperently i need secret question,thing is i dont remember ever making one or i just simply forgot,i send a ticket explaining all that and i still have no human answer.DId i send it at wrong department or something?
Here is ticket ID:Ticket 200410-008807
  • ZOS_Adrikoth
    ZOS_Adrikoth
    admin
    Hello, we can confirm that your ticket is still open and a support agent will reach out as soon as possible. Thank you for your patience, as we are currently experiencing high contact volumes due to the impact of COVID-19, and you may experience increased waiting times when contacting Customer Support.


    Please be aware that updating your ticket will put it at the end of the line and delay the response time.
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  • BuzzLightYear
    I see i guess ill have to wait more :)
  • BuzzLightYear
    Its now almost 10 days without human response.
  • BuzzLightYear
    So do i need to wait a week in order for such small thing to be resolved or what
  • Elsonso
    Elsonso
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    As long as it takes, I guess.
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