Guild Bank still a Problem

Lilith_Thorne

Even after this tremendous update, the guild bank still gets stuck on Retrieving Items, Waiting on Previous Request, and items don't stack. This is ridiculous. I do not like having to spend entertainment time waiting around for the guild bank to work. This is very disappointing and discouraging. This must mean that you lack the technical know-how to fix it or you don't care to.

UrQuan

At launch that never happened. Also at launch, there was an item duplication exploit using guild banks that very nearly destroyed the entire game's economy.

It was the fix for that exploit that required guild banks to not let you stack/unstack items while in the guild bank, and that introduced that annoying "waiting on previous request" issue.

Reading between the lines a little bit, I believe that the fundamental issue is that to prevent 2 players from withdrawing the same item at the same time (an issue that can't happen with your personal bank) they have to have the client send a message to the server to lock that item, and then wait for confirmation to come back from the server that the item is locked so that nobody else can be simultaneously interacting with it, and only then does the item actually get withdrawn into your inventory. Somewhere in these messages back and forth with the server to make sure you're the only one trying to interact with the item would be where the "waiting on previous request" would pop up: when the communication doesn't go smoothly for whatever reason.

In my experience working with databases, there isn't a flawless solution out there for how to prevent 2 users from simultaneously making changes to the same record. No matter how you address the issue there are likely to be some inconveniences introduced for users somewhere along the line.

In other words, yes it's annoying and I would love a proper fix for it, but I wouldn't hold your breath waiting for one.

Lilith_Thorne

I'm not holding my breath. [snip]

It's very discouraging and disappointing.

[edited for bashing]

UrQuan

Lilith_Thorne wrote: »

I'm not holding my breath. [snip]

It's very discouraging and disappointing.

I see you only read (or possibly only understood) the last line of my post.

[edited to remove quote]

smee_z

@UrQuan

It seems the case even when you know you are the ONLY ONE accessing the guild bank because the rest of the guildies have already left the game and you have the entire guild bank all for yourself! Thus, there is no contention to speak of that they need to do "locking".

@ZOS_GinaBruno

Dusk_Coven

Lilith_Thorne wrote: »

I'm not holding my breath. [snip]

Since I haven't seen any issue with bigger multi-tab guild banks in other games like SWTOR -- where you can also search their entire global auction house faster than ESO can search one guild store -- I'm gonna have to say it's either skill or they got locked into a bad infrastructure that doesn't scale well.

[edited to remove quote]

Langdon64

Dusk_Coven wrote: »

Lilith_Thorne wrote: »

I'm not holding my breath. [snip]

Since I haven't seen any issue with bigger multi-tab guild banks in other games like SWTOR -- where you can also search their entire global auction house faster than ESO can search one guild store -- I'm gonna have to say it's either skill or they got locked into a bad infrastructure that doesn't scale well.

I would have to agree. I banked in guilds in WOW and never had a delay adding or removing items. The "Waiting on Previous Request" thing is beyond annoying.

[edited to remove quote]

Lilith_Thorne

I have never experienced any issues like this with guild banks in any other major MMORPGs. The players found an issue with the original structure by being able to duplicate items. That is ZOS's issue. Their "fix" just makes things laborious for all other users. They hide behind their fix and choose to ignore this ongoing issue, acting as though it is the best they can do. It shows their incompetence.

I end up having to spend far too much time "housecleaning" the guild bank because items don't stack, so it fills up the slots faster than it should. I have to wait and wait and wait to pull items into my inventory to stack them, then wait and wait and wait to put them back into the guild bank. This is stupid, a waste of time, and should not acceptable in this day and age of technical ability.

idk

UrQuan wrote: »

At launch that never happened..

At launch in 2014 all that did happen. There was lag with the guild bank loading. We could not stack items in the guild bank and had to remove the items, stack them in our inventory, then deposit them again. The bank would get stuck while depositing items which may be the same issue as with retrieving them. So we did have to wait.

I do like how OP rages that Zos seems to lack the knowhow to fix the issue as the issue is bigger than the guild bank. Heck, I have seen lag in inventory systems of other games that did not try to do as much with their servers as Zos has here. Essentially that is all this stuff is, a little lag on a secondary system.

Donny_Vito

I get the frustration, but you are taking this to a whole new level. I've never had to wait more than a minute, more often a few seconds. This is one of the last areas I'd be asking them to spend their development time on.

Lilith_Thorne

[snip] I like ESO. I want it to work. I want to play, hence my bringing this up. Otherwise, I'd just stop playing.

This is not an issue in any other major MMORPG I've played, and I've played most. Using the guild bank in all; the others is simple, easy, and there is no lag delay.

After depositing many items into the guild bank, there are multiple instances of the same items. I have seen a dozen crafting items spread over seven slots, because of the lack of stacking. Multiply this by the myriad items, and it becomes an issue. Then move all of these (yes the delay is usually less than a minute, but multiply it by all the items that have to be housecleaned) into your inventory, stack, then endure the delay to move them back. This takes up too much time.

[edited for baiting]

reoskit

Lilith_Thorne wrote: »

I end up having to spend far too much time "housecleaning" the guild bank because items don't stack, so it fills up the slots faster than it should. I have to wait and wait and wait to pull items into my inventory to stack them, then wait and wait and wait to put them back into the guild bank. This is stupid, a waste of time, and should not acceptable in this day and age of technical ability.

@Lilith_Thorne - if you're on PC, there's an addon called Roomba. It stacks the guild bank. That said, it has the same item withdraw/deposit limitations as we do, but at least you can click the button and go get a cup of coffee while it does the work. It saves you the headdesking frustration of clicking an item 10 times praying it'll retrieve.

Just be careful because it occasionally fails to put back one or two stacked items, prob bc of a timeout from trying to deposit.