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• PC/Mac: NA and EU megaservers for maintenance – October 12, 6:00AM EDT (10:00 UTC) – 8:00AM EDT (12:00 UTC)
• Xbox One: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
• PlayStation®4: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
The Markarth DLC and Update 28 base game patch are now available to test on the PTS! Read the full patch notes here: https://forums.elderscrollsonline.com/en/categories/pts/
Support ticket 191129-001691 still unanswered after a month and a half
SpareNickel
Soul Shriven
I sent in this support ticket November 29th and still haven't gotten a response. I'm not even sure anyone has taken a look at it.
This is the longest I've had to wait for a support ticket of any kind to be replied to and it trumps the previous "record" easily by 5 times as long.
I've had enough. I love this game, I really do, but is there really no one available to help after nearly 2 months?
Please, I need someone to help with this or I cannot see myself playing the game anymore. It's not a threat, I know I'm just one person, but enough is enough.
This is the longest I've had to wait for a support ticket of any kind to be replied to and it trumps the previous "record" easily by 5 times as long.
I've had enough. I love this game, I really do, but is there really no one available to help after nearly 2 months?
Please, I need someone to help with this or I cannot see myself playing the game anymore. It's not a threat, I know I'm just one person, but enough is enough.
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Nyladreas✭✭✭✭✭
✭✭✭SpareNickel wrote: »I sent in this support ticket November 29th and still haven't gotten a response. I'm not even sure anyone has taken a look at it.
This is the longest I've had to wait for a support ticket of any kind to be replied to and it trumps the previous "record" easily by 5 times as long.
I've had enough. I love this game, I really do, but is there really no one available to help after nearly 2 months?
Please, I need someone to help with this or I cannot see myself playing the game anymore. It's not a threat, I know I'm just one person, but enough is enough.
Well what's the issue? And what way did you write it up? I nearly always have an answer the very next day unless it's minor petty stuff, that doesn't hold me back at all - and it's perfectly understandable why they don't prioritize it.S'Dahrra of Pellitine [PC] <-> [EU] Blood for the Pact
"Where is it written that all our dreams must be small?"
"The blowing sands of time wipe clean the footprints of the past."
"One who dreams of becoming a king, should first become a man." -
Siohwenoeht✭✭✭✭✭
✭✭Did you reply to the initial robo-email from support?
I didn't realize this was a "requirement" until I noticed the 4 day timer at the bottom of the initial email from zos. They consider the issue resolved if you don't follow up.
If you did follow up within the 4 day window then I'd open another ticket."It is a lovely language, but it takes a very long time saying anything in it, because we do not say anything in it, unless it is worth taking a long time to say, and to listen to." - Treebeard -
Ashtaris✭✭✭✭✭
✭And did you do a /help ticket? ZOS will not respond at all to /bug or /feedback tickets unless they initiate a contact for more information to help resolve the bug. When ZOS does send you a message via email, be sure to read it, and if the response is non-appropriate or doesn’t help, be sure to respond to that email and let them know exactly what the problem is. Usually I get a response within a day or two from someone at ZOS. And keep messaging them until the problem is resolved to your satisfaction.