Cant claim day 31 of december

Huyen

SO far I logged in every day, and claimed my daily rewards. However, at this moment there are 2 days of the month left (30 and 31), and 2 rewards (alliance points, and gold).
Somehow I can only claim the reward of tomorrow, and not the one on the last day (the 5k gold). Not that missing out on the gold bothers me, but the fact that I'm missing out when its not my own fault bugs me.
@ZOS_GinaBruno

Nemesis7884

shall i send you 5000 gold?

Taleof2Cities

How about doing the crafting dailies for 5 minutes instead ... to recoup the 5k gold??

Huyen

Taleof2Cities wrote: »

How about doing the crafting dailies for 5 minutes instead ... to recoup the 5k gold??

Like I said I dont care about the gold. But I wont pay again for a mistake ZoS makes. It just aint right...again I might add.

Taleof2Cities

Huyen wrote: »

Taleof2Cities wrote: »

How about doing the crafting dailies for 5 minutes instead ... to recoup the 5k gold??

Like I said I dont care about the gold. But I wont pay again for a mistake ZoS makes. It just aint right...again I might add.

Sounds like you might care about the 5k gold ... to start a whole thread about it in General Discussion??

O_LYKOS

The loss of 5k gold. That's outrageous!

Nairinhe

Bashing someone because they may have encountered a bug? Niiiice...

@Huyen did you try to ask support about it?

Jinxxy85

Where do you live if you don't mind me asking? Only I know when this has happened before it's been because someone isn't counting the fact that the log in rewards run on UTC and not your local time. So if you were American for instance then the times won't be midnight to midnight for you. I have also however though heard of people saying that if they don't claim the reward on the first log in of the day then it can lock up the end ones. I have no idea if people with the latter if have any help with putting a ticket in but if that is your issue then I would suggest you do, if even just to make them aware it's still an issue in general.

bearbelly

I live on east coast US and I've logged-in every day this month and I still have access to the last day.
(the only time I have ever been locked out of the last day was a couple of months ago when I couldn't log in for a day in the middle of the month because the power was out due to a hurricane.)
I think it's possible you miscalculated with regard to the time difference and the fact that the daily log-in rewards are based on UTC time.

The_Drop_Bear

Jinxxy85 wrote: »

Where do you live if you don't mind me asking? Only I know when this has happened before it's been because someone isn't counting the fact that the log in rewards run on UTC and not your local time. So if you were American for instance then the times won't be midnight to midnight for you. I have also however though heard of people saying that if they don't claim the reward on the first log in of the day then it can lock up the end ones. I have no idea if people with the latter if have any help with putting a ticket in but if that is your issue then I would suggest you do, if even just to make them aware it's still an issue in general.

Not sure about that because the rewards become available at exactly 12am GMT for me

Jinxxy85

The_Drop_Bear wrote: »

Jinxxy85 wrote: »

Where do you live if you don't mind me asking? Only I know when this has happened before it's been because someone isn't counting the fact that the log in rewards run on UTC and not your local time. So if you were American for instance then the times won't be midnight to midnight for you. I have also however though heard of people saying that if they don't claim the reward on the first log in of the day then it can lock up the end ones. I have no idea if people with the latter if have any help with putting a ticket in but if that is your issue then I would suggest you do, if even just to make them aware it's still an issue in general.

Not sure about that because the rewards become available at exactly 12am GMT for me

When the clocks change again it'll become 1am

SeaGtGruff

bearbelly wrote: »

I think it's possible you miscalculated with regard to the time difference and the fact that the daily log-in rewards are based on UTC time.

^^^ This would be my best guess. Logging in daily can still result in missing a day depending on your time zone and specific login and logout times. For example:

Time Zone: EST
Reset Time: 7:00 PM EST
Login: December 27, 4:00 PM EST - Logout: December 27, 6:00 PM EST
Login: December 28, 8:00 PM EST - Logout: December 28, 10:00 PM EST
1 day missed: December 27, 7:00 PM EST - December 28, 6:59 PM EST

Huyen

Jinxxy85 wrote: »

Where do you live if you don't mind me asking? Only I know when this has happened before it's been because someone isn't counting the fact that the log in rewards run on UTC and not your local time. So if you were American for instance then the times won't be midnight to midnight for you. I have also however though heard of people saying that if they don't claim the reward on the first log in of the day then it can lock up the end ones. I have no idea if people with the latter if have any help with putting a ticket in but if that is your issue then I would suggest you do, if even just to make them aware it's still an issue in general.

I live in the netherlands, and never has been an issue before. Except the one time ZoS messed up. So not sure what went wrong here. And once again, its not about the 5k gold.

Danikat

If you're in the Netherlands the time difference is unlikely to be an issue because it's only an hour difference between your local time and UTC (which is identical to GMT).

Do you always claim the login reward as soon as you log in? I've not encountered it myself but I've heard there's a bug where if you don't claim it on the first login it thinks you're a day behind and locks the last reward.

If you're sure you haven't missed a day it's a good idea to submit a support ticket so they're aware of the problem. Include as many details as you can about when you first noticed it and what might have affected it, because that will help them identify the problem.

tmbrinks

Every single person is on the same "schedule" of rewards for the days. (They might be on different times locally, but everybody will be on the same day if they've collected everything)

Today was the collection of the 3rd to last reward, the 3k AP. "Tomorrow" which is at 7 PM local time for me is the 2nd to last, the 3k TV stones.

Thus, you have a bug if you cannot collect the 5k gold, since that would be the day after tomorrows reward on the 31st

Submit a ticket, it's bugged. You did nothing wrong.

Huyen

tmbrinks wrote: »

Every single person is on the same "schedule" of rewards for the days. (They might be on different times locally, but everybody will be on the same day if they've collected everything)

Today was the collection of the 3rd to last reward, the 3k AP. "Tomorrow" which is at 7 PM local time for me is the 2nd to last, the 3k TV stones.

Thus, you have a bug if you cannot collect the 5k gold, since that would be the day after tomorrows reward on the 31st

Submit a ticket, it's bugged. You did nothing wrong.

I always collect it as soon as I log in with my character. I will submit a ticket tomorrow, as this is really weird.

The_Drop_Bear

Jinxxy85 wrote: »

The_Drop_Bear wrote: »

Jinxxy85 wrote: »

Where do you live if you don't mind me asking? Only I know when this has happened before it's been because someone isn't counting the fact that the log in rewards run on UTC and not your local time. So if you were American for instance then the times won't be midnight to midnight for you. I have also however though heard of people saying that if they don't claim the reward on the first log in of the day then it can lock up the end ones. I have no idea if people with the latter if have any help with putting a ticket in but if that is your issue then I would suggest you do, if even just to make them aware it's still an issue in general.

Not sure about that because the rewards become available at exactly 12am GMT for me

When the clocks change again it'll become 1am

Nope during the summer it still ticked over at 12 am BST

Dracofyre

programmers/host of the dailies need to scale back to "25 days", so hard for some folks to claim, not everyone were able to claim 31st day.
dailies claim need to be restructured and tailor-made for 25 days, with few days break.

Katlefiya

Dracofyre wrote: »

programmers/host of the dailies need to scale back to "25 days", so hard for some folks to claim, not everyone were able to claim 31st day.
dailies claim need to be restructured and tailor-made for 25 days, with few days break.

Then people would complain that there are not enough login rewards for the whole month.

Ever wondered why ZOS stopped handing out the "good" rewards on the last days of the month? To let people miss out on some logins and still have a chance to get them. The rest of the month is just filler stuff.

tmbrinks

Katlefiya wrote: »

Dracofyre wrote: »

programmers/host of the dailies need to scale back to "25 days", so hard for some folks to claim, not everyone were able to claim 31st day.
dailies claim need to be restructured and tailor-made for 25 days, with few days break.

Then people would complain that there are not enough login rewards for the whole month.

Ever wondered why ZOS stopped handing out the "good" rewards on the last days of the month? To let people miss out on some logins and still have a chance to get them. The rest of the month is just filler stuff.

This.

The 5k gold is pretty meaningless in the grand scheme of things. The free crate (with a pet in it) was the "big" reward at the "end" of the month... day 21. That's been the MO for the daily login rewards now for about a year.

Jaraal

Huyen wrote: »

I always collect it as soon as I log in with my character.

I don't, because my main doesn't need the AP. If I notice the reward is AP, I will wait until I log in a character that can use it.

tomofhyrule

Huyen wrote: »

SO far I logged in every day, and claimed my daily rewards. However, at this moment there are 2 days of the month left (30 and 31), and 2 rewards (alliance points, and gold).
Somehow I can only claim the reward of tomorrow, and not the one on the last day (the 5k gold). Not that missing out on the gold bothers me, but the fact that I'm missing out when its not my own fault bugs me.
@ZOS_GinaBruno

I'm having the exact same problem. I put in a ticket - not that I need anything out of it, but I think it may be a bug.

I saw the reward was available, but it was the Tel Var and I was clearing the inventory of a char I was about to delete, so I was gonna hold off on collecting it until I switched chars. Once I deleted him, I saw the reward wasn't available until the next day when I logged into the other char.

Out of curiosity, did you delete a character? If so, that may mean there's a bug that, if you delete a character when a reward is available and unclaimed, it resets the day.

validifyedneb18_ESO

I still cri when I think about that 100/200k I missed out on because of the extended EU maintainance

jircris11

Huyen wrote: »

Taleof2Cities wrote: »

How about doing the crafting dailies for 5 minutes instead ... to recoup the 5k gold??

Like I said I dont care about the gold. But I wont pay again for a mistake ZoS makes. It just aint right...again I might add.

I can still claim mine, are you SURE you didn't miss a day? Might if happened (I'm on daily but forgot to claim the log in for a day on accident)

tmbrinks

jircris11 wrote: »

Huyen wrote: »

Taleof2Cities wrote: »

How about doing the crafting dailies for 5 minutes instead ... to recoup the 5k gold??

Like I said I dont care about the gold. But I wont pay again for a mistake ZoS makes. It just aint right...again I might add.

I can still claim mine, are you SURE you didn't miss a day? Might if happened (I'm on daily but forgot to claim the log in for a day on accident)

he's claimed the 3k AP today... so yes, it's a bug, since he is at the same place on the actual rewards, but cannot claim the last day.

Ratzkifal

I'm gonna miss out on mine thanks to a bug. When I created a character past 1am and deleted it later without having claimed the newly available log in reward, it was locked on my other characters...

darthgummibear_ESO

Dracofyre wrote: »

programmers/host of the dailies need to scale back to "25 days", so hard for some folks to claim, not everyone were able to claim 31st day.
dailies claim need to be restructured and tailor-made for 25 days, with few days break.

So much this. The constant FOMO to force logging in every day of the month is tiring.

Jaraal

darthgummibear_ESO wrote: »

Dracofyre wrote: »

programmers/host of the dailies need to scale back to "25 days", so hard for some folks to claim, not everyone were able to claim 31st day.
dailies claim need to be restructured and tailor-made for 25 days, with few days break.

So much this. The constant FOMO to force logging in every day of the month is tiring.

But that's how they can inflate the population numbers. There have been several days that I just log in, collect the reward, and then log out. With so many goofy changes to lore and combat, plus constantly lagging and crashing, it's hard to get motivated to play sometimes.

Jinxxy85

The_Drop_Bear wrote: »

Jinxxy85 wrote: »

The_Drop_Bear wrote: »

Jinxxy85 wrote: »

Where do you live if you don't mind me asking? Only I know when this has happened before it's been because someone isn't counting the fact that the log in rewards run on UTC and not your local time. So if you were American for instance then the times won't be midnight to midnight for you. I have also however though heard of people saying that if they don't claim the reward on the first log in of the day then it can lock up the end ones. I have no idea if people with the latter if have any help with putting a ticket in but if that is your issue then I would suggest you do, if even just to make them aware it's still an issue in general.

Not sure about that because the rewards become available at exactly 12am GMT for me

When the clocks change again it'll become 1am

Nope during the summer it still ticked over at 12 am BST

You're exceptionally lucky then as UTC to BST is +1 hour and I frequently waited up until 1am to grab a reward I was keen to ensure I got immediately!

Jinxxy85

Huyen wrote: »

Jinxxy85 wrote: »

Where do you live if you don't mind me asking? Only I know when this has happened before it's been because someone isn't counting the fact that the log in rewards run on UTC and not your local time. So if you were American for instance then the times won't be midnight to midnight for you. I have also however though heard of people saying that if they don't claim the reward on the first log in of the day then it can lock up the end ones. I have no idea if people with the latter if have any help with putting a ticket in but if that is your issue then I would suggest you do, if even just to make them aware it's still an issue in general.

I live in the netherlands, and never has been an issue before. Except the one time ZoS messed up. So not sure what went wrong here. And once again, its not about the 5k gold.

Absolutely put a ticket in then, even if just to ensure they're aware this bug does still happen. It's one that's not been very frequently reported but has cropped up now and then since the log in rewards began.

Huyen

tomofhyrule wrote: »

Huyen wrote: »

SO far I logged in every day, and claimed my daily rewards. However, at this moment there are 2 days of the month left (30 and 31), and 2 rewards (alliance points, and gold).
Somehow I can only claim the reward of tomorrow, and not the one on the last day (the 5k gold). Not that missing out on the gold bothers me, but the fact that I'm missing out when its not my own fault bugs me.
@ZOS_GinaBruno

I'm having the exact same problem. I put in a ticket - not that I need anything out of it, but I think it may be a bug.

I saw the reward was available, but it was the Tel Var and I was clearing the inventory of a char I was about to delete, so I was gonna hold off on collecting it until I switched chars. Once I deleted him, I saw the reward wasn't available until the next day when I logged into the other char.

Out of curiosity, did you delete a character? If so, that may mean there's a bug that, if you delete a character when a reward is available and unclaimed, it resets the day.

I have deleted a character in the past 2 weeks. If you had the same problem, its definitly a bug. No response yet from customer support tho.