monthly crowns.

aaron_campion

Hi i play on xbox and my membership renewed today however i didn't receive any crowns. i always thought that i get the crowns on the day i pay.

I pay monthly. I didnt recieve any crowns at the beginning of the month so when am i gonna get them

ZOS_Nith

Hi there! As of June 17, 2019 ESO Plus members on Xbox One will receive all Crowns for their membership period when it starts. For example, if you have a three month membership, you will receive 4,950 crowns when it renews.

If you had a three, six, or twelve month membership prior to June 17th, you should have received the balance of crowns due to you the next time you logged in. If, for example, you had two months left on a six month membership, you would have received 3,300 crowns when you logged in.

In general, if you have waited longer than 72 hours since purchasing ESO Plus on console, and have not received the crowns included with the membership, you may contact customer support here: https://help.elderscrollsonline.com/app

aaron_campion

ZOS_Nith wrote: »

Hi there! As of June 17, 2019 ESO Plus members on Xbox One will receive all Crowns for their membership period when it starts. For example, if you have a three month membership, you will receive 4,950 crowns when it renews.

If you had a three, six, or twelve month membership prior to June 17th, you should have received the balance of crowns due to you the next time you logged in. If, for example, you had two months left on a six month membership, you would have received 3,300 crowns when you logged in.

In general, if you have waited longer than 72 hours since purchasing ESO Plus on console, and have not received the crowns included with the membership, you may contact customer support here: https://help.elderscrollsonline.com/app

yh i have a 1 month recurring subscription. Always renews on the 16th. Havent been playing in a while but im sure some crowns are missing and i didnt receive any today.

UncleJim

You have to wait 72 hours and then go here

https://help.elderscrollsonline.com/app/answers/detail/a_id/29765/kw/+purchase +missing

i have to do this every time i purchase eso+ its a complete pain

UncleJim

cant edit post to add this info

https://help.elderscrollsonline.com/app/incident

Billing - Xbox One - I have an eso plus issue - Not receiving perks - fill in form and attatch a screen grab of you purchase
from your Microsoft account

https://account.microsoft.com/billing/orders/

click once on your gamer pic in right top corner first to show your Xbox profile email address before taking the screen grab