The Markarth DLC and Update 28 base game patch are now available to test on the PTS! Read the full patch notes here: https://forums.elderscrollsonline.com/en/categories/pts/
Maintenance for the week of September 21
• [COMPLETE] PC/Mac: NA and EU megaservers for patch maintenance – September 21st, 4:00AM EDT (8:00 UTC) – 8:00AM EDT (12:00 UTC)

Update on PC NA & EU Issues [Updated 10/27 @ 8:40pm]

ZOS_GinaBruno
ZOS_GinaBruno
Community Manager
Hi everyone,

We'd like to give you an update about the instability some of you are seeing, particularly on the PC EU megaserver, which includes issues such as long loading times, inability to log in, and other "servers are overloaded" experiences. As you likely have surmised, this is related to the Update 24 launch, and has been exacerbated by the Witches Festival event currently live which is resulting in a lot of players logging on to participate.

We thought we had fixed the problems that have plagued the last few big in-game events by introducing an updated LFG system, some server optimizations, etc., but obviously it wasn't enough. The updated LFG system appears to be working as it should, but it has exposed another underlying issue that is causing certain parts of our servers - especially our database clusters - to become overloaded and eventually unresponsive. This is why we put a cap on the number of concurrent players that can log in last Friday, and then published the patch this morning trying to alleviate that issue.

At this time, we have another hotfix that we plan to deploy tonight (around 10:00pm EDT) that we believe will allow everything to run as normal, but frankly, we'll wait to see what it does before making any more promises. This hotfix will require a small amount of downtime for PC EU.

We totally understand it's not fair that PC EU is hit by these types of problems far more often than any of the other realms. This is because there are more concurrent users there during peak times than on any other realm. The problem you all have been experiencing only shows up at levels of concurrency seen on PC EU.

We are already discussing additional options - besides directing all of our resources to identify and fix this issue, of course - which include extending the Witches Festival for a couple days. We'll keep you posted on that as soon as we get a handle on the underlying cause of the instability.

As always, thank you for your patience. We don't like this any more than you do, and are doing everything we can to get everything back to normal as quickly as possible.
Edited by ZOS_GinaBruno on October 28, 2019 12:38AM
Gina Bruno
ESO Community Manager
Dev Tracker | Service Alerts | ESO Twitter | My Twitter
Staff Post
  • Bexy
    Bexy
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    Thank you. Now I can sleep in peace. :lol:
  • logarifmik
    logarifmik
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    Thank you for keeping us posted, comrade Bruno.
    EU PC: @logarifmik | Languages: Русский, English
    Dimitri Frernis | Breton Sorcerer | Damage Dealer | Daggerfall Covenant
    Scales-of-Ice | Argonian Warden | Tank / Healer | Daggerfall Covenant
  • StarMightyMaster
    I guess you know this but the activity finder is not working atm sometime you can que sometime you can't but when you do que you can't ready up
  • BlueViolet
    BlueViolet
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    Thanks for keeping us updated. Appreciate the additional info!
    EU / NA / PC
  • xenowarrior92eb17_ESO
    xenowarrior92eb17_ESO
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    Now I know this isn't nice and tbf it sux...but can people think before coming here to cry? eso its a good game and yes for our money this shouldn't happen...we shouldn't be punished for stuff that should had been fixed years ago...but here we are and I assume 99% of the playerbase have no clue how "easy" is to run an mmo especially one like eso...by all means if you complain so much that the game sux...good news...we dont apply Coldharbour soul binding to the players...so go wherever you want or be a man and deal with it like grown ups...this isn't WoW...nor zenimax its a small indie studio...so yeah thx for info and I hope you get things done the way you are expecting them to...meanwhile we shall resume playing Loadingscreen Simulator: Online.
  • Dusk_Coven
    Dusk_Coven
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    Intermittent communication (which is understandable if they don't actually have new info to report) is better than no communication. Which is what I used to get from NWO when I couldn't log in for the better part of a day and there wasn't maintenance scheduled.

    That said, this round is pretty scary. I hope we don't get a total crash next year when they ask us to re-download everything. Push back the upgrade schedule if you need to but please test it thoroughly before going live.
    We totally understand it's not fair that PC EU is hit by these types of problems far more often than any of the other realms. This is because there are more concurrent users there during peak times than on any other realm.
    Thanks for this tidbit <.< Now EU's gonna fly it in our face every time the NA minority asks for something <.< :P
    Edited by Dusk_Coven on October 27, 2019 2:05AM
  • Firstclaw
    Firstclaw
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    Thanks a lot!
    Das Problem dieser Welt ist, dass die intelligenten Menschen so voller Selbstzweifel- und die Dummen so voller Selbstbewusstsein sind.
  • VerboseQuips
    VerboseQuips
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    Thank you for communicating about it.

    I hope you can find ways to alleviate the issues.
    My characters:
    Main and crafter: A Breton magicka templar named Erwann Sorril
    Alt 1: A Bosmer sorcerer named Tuuneleg
    Alt 2: An Imperial dragonknight named Gaius Tullius Hastifer
    Alt 3: An Argonian vampire/nightblade named Observe-le-Xanmeer
    Alt 4: A Nord werewolf/dragonknight named Sigurd Hurlevent
    Alt 5: A Breton sorcerer named Gilian Sorril (he's Erwann's younger brother)
    Alt 6: A Khajiit nightblade named Jolan-dar
    Alt 7: A Nord warden named Sigurmar Hurlevent (he's Sigurd's younger brother)
    Alt 8: An Altmer templar named Oioriel
    Alt 9: An Argonian stamina Warden named Danse-avec-les-Rainettes
    Alt 10: A Redguard templar named Neemokh af-Corelanya
    Alt 11: A Nord stamina sorcerer named Olga Écoute-Vent
    Alt 12: A Breton magicka Warden named Ian Sorril
    Alt 13: A Dunmer magicka necromancer named Ilmoran Dren
    Alt 14: An Orc stamina necromancer named Norgol gro-Borziel
    Main in NA (For collaborative events): A Breton magicka nightblade named Titouan Sorril (long-lost brother of Erwann and Gilian)
  • Ganjia
    Ganjia
    Soul Shriven
    wow , an honest post , i actually cant be mad !
  • ehaque
    ehaque
    Soul Shriven
    we want free stuff :P
  • baratron
    baratron
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    Any idea how long the hotfix will take? In other words, should I go to bed because it's 2 am, or stay up for a bit to get my Event Tickets on EU?
    Guildmaster of the UESP Guild on the North American PC/Mac Server 810+ CP
    Martin Draconis - Imperial Sorceror Healer (Aldmeri Dominion) level 50
    Alix de Feu - Breton Templar Healer (Daggerfall Covenant) level 50
    Arzhela Petit - Breton Dragonknight Healer (Daggerfall Covenant) level 50
    Brings-His-Own-Forest - Argonian Warden Healer (Aldmeri Dominion) level 50
    Verandis Bloodraven - Altmer Nightblade Healer & clone of Count Verandis Ravenwatch (Aldmeri Dominion) level 50
    Bjornolfr Steel-Shaper - Nord Dragonknight Crafter & Not-Much-Damage Dealer (Ebonheart Pact) level 50
    Hrodulf Bearpaw - Nord Warden Bear Friend & identical twin of Bjornolfr (Aldmeri Dominion) level 50
    Gethin Oakrun - Bosmer Nightblade Thief & terrible Tank (Ebonheart Pact) level 50
  • Kalixte
    Kalixte
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    I didn't forget and still want my stamina whip though.
    PC/EU server
  • stefan.gustavsonb16_ESO
    stefan.gustavsonb16_ESO
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    Timely, open and honest communication, acknowledging the problem, telling us what you think the problem is, in general but technical enough terms to instill confidence that you have a plan, and giving us reasonable hope for some improvement soon. Thank you! I am a patient person, but even I get into a bad mood from being kept in the dark. Good night, and good luck!
  • Chouettelfique
    Thank you for your explanation and your honesty ~
    Sinome maruvan ar hildinyar tenn' Ambarmetta !
    In this place will I abide, and my heirs, unto the ending of the World !
    En ce lieu je m'établirai, et mes héritiers, jusqu'à la fin du Monde !
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