Update 49 is now available for testing on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/categories/pts
Maintenance for the week of January 12:
• [COMPLETE] ESO Store and Account System for maintenance – January 13, 9:00AM EST (14:00 UTC) - 12:00PM EST (17:00 UTC)
• ESO Store and Account System for maintenance – January 14, 9:00AM EST (14:00 UTC) - 12:00PM EST (17:00 UTC)
• [COMPLETE] ESO Store and Account System for maintenance – January 13, 9:00AM EST (14:00 UTC) - 12:00PM EST (17:00 UTC)
• ESO Store and Account System for maintenance – January 14, 9:00AM EST (14:00 UTC) - 12:00PM EST (17:00 UTC)
Ashamed to give promo heads up to friends any longer
Coatmagic
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Multiple times now friends / family jumping through so many hoops for promo offers / drops and not only are they not getting them but their tickets are not even being replied to by the automated system.
This is just embarrassing for you as a company really and makes those of us trying to give folks a heads up feel like jerks at the end of the day.
Sort out your promo dept and your customer service dept
This is just embarrassing for you as a company really and makes those of us trying to give folks a heads up feel like jerks at the end of the day.
Sort out your promo dept and your customer service dept
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starlizard70ub17_ESO✭✭✭✭✭
✭✭Promos like free to play weekends, etc. I know what Coatmagic means. By the time my friends got an account set up, downloaded the game and actually got in game to play, the promo trial was over, or nearly over. I stopped wasting my friends and my time with it anymore."We have found a cave, but I don't think there are warm fires and friendly faces inside."2 -
Beardimus✭✭✭✭✭
✭✭✭✭✭Peoples experiences of customer service seem so polarised. I've never had a bad one, you get the automated message back with ticket ID, often a generic spiel then reply get in a human chat and they sort most things rapidly. I've have multiple refunds, items restored, etc etc.
The only thing I have a challenge is with reporting of cheats, with video footage, seem to go no where.Xbox One | EU | EP
Beardimus : VR16 Dunmer MagSorc [RIP MagDW 2015-2018]
Emperor of Sotha Sil 02-2018 & Sheogorath 05-2019
1st Emperor of RavenwatchAlts - - for the Lolz
Archimus : Bosmer Thief / Archer / Werewolf
Orcimus : Fat drunk Orc battlefield 1st aider
Scalimus - Argonian Sorc Healer / Pet master
Fighting small scale with : The SAXON Guild
Fighting with [PvP] : The Undaunted Wolves
Trading Guilds : TradersOfNirn | FourSquareTraders
Xbox One | NA | EP
Bëardimus : L43 Dunmer Magsorc / BG
Heals-With-Pets : VR16 Argonian Sorc PvP / BG Healer
Nordimus : VR16 Stamsorc
Beardimus le 13iem : L30 Dunmer Magsorc Icereach2 -
RexyCat✭✭✭✭Peoples experiences of customer service seem so polarised. I've never had a bad one, you get the automated message back with ticket ID, often a generic spiel then reply get in a human chat and they sort most things rapidly. I've have multiple refunds, items restored, etc etc.
The only thing I have a challenge is with reporting of cheats, with video footage, seem to go no where.
Are you talking with CS directly at ZoS or through MS as you seem to play on XboX, if I am right? It is possible that CS work differently depending on platform and how ZoS have set up internal agreement with other companies to handle CS related issues.
//RexyCat1
