Weird Bug; Just @name but no level, faction, class showing to anyone and shows logged in when not

Hiro_Kintsugi

This happened to a fam members account. That's all any of us see since the Twitch event. Just his @name. But weirder still (and more personally concerning) we log in from the same house and sometimes same computer. It shows him logged in as long as I have been when I know he can't be playing and is confirmed AFK. Same amount of time as me everytime. As if our accounts are linked in some crappy way . I am afraid to make things worse by trying to solve it on my own more so after getting no help from ESO as if I make it worse I am clear on the fact that they won't help. I have written them three times and they responded to the first email I sent with a canned response about the rewards. Probably AI as I had mentioned that I was worried this glitch would also "keep him from getting his reward" which he was very excited about as everyone else in fam got theirs ( PC) so I got the wait as we are rolling them out email. Yeah no that's not the main problem and no I won't wait for a train that's not coming when we did the same exact things as the other people I play with and a few from the same internet and they all got theirs at the same time. I even sent screenshots. Anyone else see this just the @name no other info in your friends list? Weirdly linked?