Maintenance for the week of October 12:
• PC/Mac: NA and EU megaservers for maintenance – October 12, 6:00AM EDT (10:00 UTC) – 8:00AM EDT (12:00 UTC)
• Xbox One: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
• PlayStation®4: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
• PC/Mac: NA and EU megaservers for maintenance – October 12, 6:00AM EDT (10:00 UTC) – 8:00AM EDT (12:00 UTC)
• Xbox One: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
• PlayStation®4: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
The Markarth DLC and Update 28 base game patch are now available to test on the PTS! Read the full patch notes here: https://forums.elderscrollsonline.com/en/categories/pts/
How many days does it take to get a response from ticket?
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Hellmasker✭✭✭I assume it depends on what you ask for, but so far, they responded to me within 24 hours.Asgar Hellmasker, Silencer of the Dark Brotherhood -
mistermacintosh✭✭✭You'll get "a response" in a week or so. Whether the response is helpful depends on how mindlessly easy the problem is to fix. If any of their blanket responses don't happen to solve your problem, you're on your own.
Can always ask on the forum, though. Some folks here are way more helpful than customer support. And they actually understand and play the game, so if it's a common problem they probably already have a thread open for it.Legalize Nirnroot!
Mac User, NA Server (CP810+, PVE focused):Magicka Templar Ra the Everlasting (Level 50 - Main Character)
Stamina Sorcerer Khazaka-ri (Level 50 - Crafter)
Dragonknight Tank Skalda Flamewreath (Level 50)
Pet Sorcerer Hellias Ocume (Level 50)
Magicka Necromancer Socelon (Level 4)
Templar Healer Mends-Through-Panic (Level 50)
Stamina Nightblade Adanna-daro (Level 50)
Stamina Warden Marely Sprigs (Level 50)
Stamina Dragonknight Ursula Trollcalmer (Level 50)
Stamina Necromancer Daengeval (Level 4)
Stamina Templar Cornellus Graves (Level 50)
Warden Healer Pays-For-Luxury (Level 50)
Magicka Sorcerer Sophia Flash (Level 50)
Magicka Dragonknight Cinvalo Aloavel (Level 50)
Magicka Nightblade Esmerelda the Cruel (Level 50) -
Hallothiel✭✭✭✭✭
✭✭Hate to sound all super positive but all the times i have contacted support they have been very helpful & resolved my issues (even the embarrassingly stupid ones)Edited by Hallothiel on June 12, 2019 5:34PMPS4 / EU
It’s all utterly ridiculous. -
Gythral✭✭✭✭✭
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Try to keep replying to the one ticket - all new ones do is get pushed to the bottom of the heap...“Be as a tower, that, firmly set,
Shakes not its top for any blast that blows!”
Dante Alighieri, The Divine Comedy -
Dusk_Coven✭✭✭✭✭
✭✭✭If you've been waiting for a long time... bug report is not the same as a ticket. You know that, right? Bug reports do not typically get any response. -
Eva13✭✭✭Actually, I've got any responses from customer support 3 or 4 times. Two times it was when I've got a product, but the money came back to me due to failure in the payment system and when I couldn't buy an item.
Usually, they just sent answer there they assume your issue was already resolved. But most of the time they don't even answer. -
GarnetFire17✭✭✭✭I have had like 7 tickets in the past 3 years. They were always pretty good with responding. But now I have had one in since Sunday night and its way more serious than, "I didn't get my twitch drops yet." I wonder if they are short staffed in their customer service department. All I have is a forum response of someone telling me my ticket is still open and It should be responded in 48 hrs which it has already been longer than.
