Maintenance for the week of December 16:
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
Service ticket response time
Hey all, just wondering what’s the general turn around time for ticket responses? My status has been showing as “awaiting agent” for some time
PS4 EU server.
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Best Answers
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JobooAGS✭✭✭✭✭
✭Usually about a day or 2. You should have gotten an email stating that you have to describe your problem again then it will be resolved in a day or 25
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Ok thank you bothEdited by AJSnakeGaming on December 28, 2018 7:57PMPS4 EU server.0
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Tandor✭✭✭✭✭
✭✭✭✭✭Make sure (a) that it is a proper ticket relating to something that genuinely requires a Support Agent's attention, as too often we see complaints about responses to tickets that relate to nothing more than feedback or bug reports, and (b) that you only have the one ticket submitted as every time a duplicate is submitted through frustration it goes to the back of the queue.0 -
Arunei✭✭✭✭✭
✭✭✭Also keep in mind that when you do get a response, it could very well be from a generic bot thing. Don't open more tickets, just reply to the response you get. The second time you should get an actual agent; I've had to do this a few times in the past. Certain terminology seems to filter tickets to the bot response thing (like someone here before submitted a ticket about how they were stuck somewhere, and they got a generic response back about trying the /stuck command even though it had nothing to do with the initial ticket).Character List [RP and PvE]:Stands-Against-Death: Argonian Magplar Healer - Crafter
Krisiel: Redguard Stamsorc DPS - Literally crazy Werewolf, no like legit insane. She nuts
Kiju Veran: Khajiit Stamblade DPS - Ex-Fighters Guild Suthay who likes to punch things, nicknamed Tinykat
Niralae Elsinal: Altmer Stamsorc DPS - Young Altmer with way too much Magicka
Sarah Lacroix: Breton Magsorc DPS - Fledgling Vampire who drinks too much water
Slondor: Nord Tankblade - TESified verson of Slenderman
Marius Vastino: Imperial <insert role here> - Sarah's apathetic sire who likes to monologue
Delthor Rellenar: Dunmer Magknight DPS - Sarah's ex who's a certified psychopath
Lirawyn Calatare: Altmer Magplar Healer - Traveling performer and bard who's 101% vanilla bean
Gondryn Beldeau: Breton Tankplar - Sarah's Mages Guild mentor and certified badass old person
Gwendolyn Jenelle: Breton Magplar Healer - Friendly healer with a coffee addiction
Soliril Larethian- Altmer Magblade DPS - Blind alchemist who uses animals to see and brews plagues in his spare time
Tevril Rallenar: Dunmer Stamcro DPS - Delthor's "special" younger brother who raises small animals as friends
Celeroth Calatare: Bosmer <insert role here> - Shapeshifting Bosmer with enough sass to fill Valenwood
PC - NA - EP - CP1000+
Avid RPer. Hit me up in-game @Ras_Lei if you're interested in getting together for some arr-pee shenanigans!0 -
Oberstein✭✭✭I think it's fair good time that they respond.History, like a human being, is thirsty when it wakes from its slumber…History wants to drink up an enormous amount of blood. And even if history has tired of drinking blood, that’s only in regards to the amount. But what about quality? The larger the sacrifice is, the more delighted the cruel gods will be.0 -
BuddyAces✭✭✭✭✭
✭The few times I've had to submit, by the next day I'll get a response. Also always had my issues fixed. I'm a unicorn.They nerfed magsorcs so hard stamsorcs felt it,lol - Somber97866
I'm blown away by the utter stupidity I see here on the daily. - Wrekkedd0 -
richo262✭✭✭✭✭
✭I'd have to say, while people may fault the game for bugs and lag, and they may be right, ZOS customer support has always been quick, and on point, and resolved things well.
If you are yet to get a response, it is probably the time of year.0