Please can i get some help with 181007 - 003687

wearsidehero

I have been having an issue that has been unresolved for 2 months despite multiple replies and responses, the issue is not hard to fix, the customer service support is just unable/unwilling to help. Please can one of the community representatives get this matter progressed by getting it to the correct team.

ZOS_Bill

@wearsidehero

Please check your inbox for an update on your ticket.

wearsidehero

I have been waiting for 3 weeks for someone to get back to me, I know its the holiday period, but 3 weeks?

wearsidehero

been waiting a month now, for your escalation team to get back to me to fix a simple problem, for the record the complaint has been running now for about 3 months.

wearsidehero

My mistake the original ticket was opened on the 10th July 2018, that's 6 months

wearsidehero

Why wont you get back to me and fix my problem?

ZOS_Bill

@wearsidehero

We've sent you another update regarding your ticket.

wearsidehero

Hi Billie

They indeed did get back to me, i replied within an hour then wait another 7 days for a call that never comes and hear nothing at all, i dont know why they want to call me, save the time to call me, if you are a mod for Zos you must have access to someone at zenimax, just read the ticket and fix the problem please.

It really could be so simple