Cannot Login

TheNorthernDragon

When I try to login, I receive the message "Login failed. Your username or password may be incorrect or inactive at this time." No, they're NOT, I use a password manager. My account page says my account is current. I don't use Steam. Why can't I login?

ZOS_Bill

The ESO PC-NA and PC-EU megaservers were down earlier for maintenance. Please let us know if you are still having issues when logging into the game.

TheNorthernDragon

@ZOS_BillE...The issue has been resolved as of last night, thanks!

Maximilian

ZOS_BillE wrote: »

The ESO PC-NA and PC-EU megaservers were down earlier for maintenance. Please let us know if you are still having issues when logging into the game.

Still hard broke. We (My Family and I) are not able to login or even start the client since the servers went down this morning and were brought back online...some resolution would be nice.

crazyranger

My friend is currently experiencing this issue and this isn't the first occurrence @ZOS_BillE
Ticket number #:180904-003114

ZOS_Bill

For anyone still having issues logging in, please let us know what error is coming up on login. If you're playing on PC, you can also try resetting the ProgramData folder.

RESET THE PROGRAMDATA FOLDER

1. Close both ESO and the ESO Launcher.
2. Open the game's installation directory.
3. Open the folder named Launcher.
4. Inside the "Launcher" folder, there is a folder named "ProgramData".
5. Rename the "ProgramData" folder to "ProgramDataBackup".
6. Open the launcher and download update.
7. Click Play.