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ZOS, what do your customers need to do to get you to FIX something?

  • Cpt_Teemo
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    It's very simple what you can do and everyone already knows the answer:

    - Stop logging in
    - Stop spending money on crowns
    - Cancel your ESO+ subscription

    When the money stops flowing in and their board sees a dip in profits, the dev team will be yelled at to fix the issues customers are complaining about so the company execs can go back to lining their pockets. ZoS is a business - the best way to pressure a business into action is to endanger their profits. As long as continue ignoring what I've posted above, you are essentially telling ZoS that ESO is a satisfactory product with negligible issues.

    Already doing that. Playing Tera atm. Will be back when ZOS gets their act together.

    You mean Zo$?
  • Cpt_Teemo
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    valeriiya wrote: »
    Easy there, killer.

    They’re working on it. This is more complex than most of you armchair MMO/IT specialists realize.

    They've been "working on it" for years, that's what you white knights don't seem to get

    Yes, they have been working on it.

    Did you ever stop to think that with three unique platforms and limited staff...these issues may take some time?

    I want things fixed and perfect just like everyone else. This game has evolved so much over the years. They’ve delivered on many things already.

    Let’s give them some credit and let them work their magic.

    Wonder why they even bothered to go cross console anyway, just caused more problems for the game tbh
  • xxthir13enxx
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  • dotme
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    JD2013 wrote: »
    So, without shouting, without hyperbole, without insults to anyone, what is the real solution here?
    The real solution is better quality control. Cyrodiil has always had quirks, but in the past 10 months ZOS has released two updates that each caused console players to have to force-close their application on a regular basis because of Infinite Load Screens (November 2017) and Permanent Freezes (June 2018)

    If I were a betting man, I would say these are related. The November issue was due to, if I recall, underlying asset loading issues (From Bethesda's Twitter account November 16th 2017). So they rolled the changes back - but that fix took them weeks to deploy.

    They probably took another shot at it with Update 18 and this time, it feels like if assets don't load, the client freezes. Permanently. Only way out, again, is to force-close and relaunch the whole game.

    The solution, respectfully, is thorough testing. That would have prevented the November issue, and may well have prevented this one too.
    PS4Pro - NA Server - PSN: ASFDJ
    "Success breeds complacency. Complacency breeds failure."
  • Violynne
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    Bhaal5 wrote: »
    Stop paying for a service that doesnt provide, stop eso+ and stop buying crowns
    If you continue to do so for the "craftbag" youcre encouraging this corporate behavior and you're only apart of the problem
    I don't agree to this. Many of us have invested years into this game, and losing the craft bag is a blow which cannot be easily rectified. I have thousands of items I cannot manage without the craft bag, and the bank (which also gets hit with a 50% loss) is impossible to deal with if we cancel ESO+.

    ZoS new precisely how their craft bag could be monetized and deliberately kept the game's management system horrendously low to push toward more subscribers. It's 100% accurate to say the only benefit to ESO+ is the craft bag.

    Every DLC released offers even more junk players have to store.

    I truly feel sorry for new players to this game who must manage what to get rid of even if it can't be used at this second.

    This isn't as simple as saying "Stop paying!", nor should we have to resort to this threat to "force" changes to the game we'd like.

    No game is perfect, and while ESO does have its problems, it's not like the developers aren't actually trying to work on them.

    I'd go so far as to say I'm firmly believing ESO 2.0 is in the works, since the original game literally locked the developers into a corner they cannot work with anymore.

    However, they still need to manage the existing game. The patch before this, which released the hell of FPS drops, freezes, and for some, game crashes, shows they are improving the game.

    It just feels like an eternity has gone by for these fixes.

    I won't cancel my sub for these hiccups.

    I will, however, if this ridiculous crap to stop treating me like a whale doesn't end.

  • Cpt_Teemo
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    Violynne wrote: »
    Bhaal5 wrote: »
    Stop paying for a service that doesnt provide, stop eso+ and stop buying crowns
    If you continue to do so for the "craftbag" youcre encouraging this corporate behavior and you're only apart of the problem
    I don't agree to this. Many of us have invested years into this game, and losing the craft bag is a blow which cannot be easily rectified. I have thousands of items I cannot manage without the craft bag, and the bank (which also gets hit with a 50% loss) is impossible to deal with if we cancel ESO+.

    ZoS new precisely how their craft bag could be monetized and deliberately kept the game's management system horrendously low to push toward more subscribers. It's 100% accurate to say the only benefit to ESO+ is the craft bag.

    Every DLC released offers even more junk players have to store.

    I truly feel sorry for new players to this game who must manage what to get rid of even if it can't be used at this second.

    This isn't as simple as saying "Stop paying!", nor should we have to resort to this threat to "force" changes to the game we'd like.

    No game is perfect, and while ESO does have its problems, it's not like the developers aren't actually trying to work on them.

    I'd go so far as to say I'm firmly believing ESO 2.0 is in the works, since the original game literally locked the developers into a corner they cannot work with anymore.

    However, they still need to manage the existing game. The patch before this, which released the hell of FPS drops, freezes, and for some, game crashes, shows they are improving the game.

    It just feels like an eternity has gone by for these fixes.

    I won't cancel my sub for these hiccups.

    I will, however, if this ridiculous crap to stop treating me like a whale doesn't end.

    15 chars all max inv or near max + 240 bank storage is well enough not having to need Eso+ crafting bag tbh.
  • DaveMoeDee
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    Ranger74z wrote: »
    All I can say is it's threads like this that make me smile a little, because I don't actually pay monthly for this game.

    Irony...a few months ago I got a survey to the effect of "we see you haven't subbed, what else could we give you so you will?".
    I filled it out dutifully, of course. :)

    Anyways, I hope your problems are patched soon.

    P.S. I haven't played a ton, but I'm happily questing away in PvE. Dungeons seem fine too.
    So, the patch was useful in some ways. PvE is better than it's been in a while.

    Xbox One NA

    Clearly you aren't a hoarder.

    I was already getting frustrated with inventory management at launch when I was going alt to alt and bouncing emails to find places to stick stuff. It was frustrating, even with the inventory insight addon because re-logging sucks. But if I wasn't a hoarder, I would agree that crafting bags really aren't necessary. At launch, I just had alts craft consumables and kept consumable mats on the alts. When I wanted to craft gear, i transferred mats to my main, who was also my motif learner.

    But there has been an explosion in consumable mats since launch and some of my stacks are in the thousands.
  • Karivaa
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    Easy there, killer.

    They’re working on it. This is more complex than most of you armchair MMO/IT specialists realize.
    How do you know this???
  • Karivaa
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    valeriiya wrote: »
    Easy there, killer.

    They’re working on it. This is more complex than most of you armchair MMO/IT specialists realize.

    They've been "working on it" for years, that's what you white knights don't seem to get

    Yes, they have been working on it.

    Did you ever stop to think that with three unique platforms and limited staff...these issues may take some time?

    I want things fixed and perfect just like everyone else. This game has evolved so much over the years. They’ve delivered on many things already.

    Let’s give them some credit and let them work their magic.

    Communication would be nice! How about they tell us they don’t know what the problem is instead of telling us last week they would be fixing it?

  • Violynne
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    Cpt_Teemo wrote: »
    15 chars all max inv or near max + 240 bank storage is well enough not having to need Eso+ crafting bag tbh.
    The point, you have missed.

  • Cpt_Teemo
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    Karivaa wrote: »
    Easy there, killer.

    They’re working on it. This is more complex than most of you armchair MMO/IT specialists realize.
    How do you know this???

    Because he works for Zo$
  • Azyle1
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    Karivaa wrote: »
    valeriiya wrote: »
    Easy there, killer.

    They’re working on it. This is more complex than most of you armchair MMO/IT specialists realize.

    They've been "working on it" for years, that's what you white knights don't seem to get

    Yes, they have been working on it.

    Did you ever stop to think that with three unique platforms and limited staff...these issues may take some time?

    I want things fixed and perfect just like everyone else. This game has evolved so much over the years. They’ve delivered on many things already.

    Let’s give them some credit and let them work their magic.

    Communication would be nice! How about they tell us they don’t know what the problem is instead of telling us last week they would be fixing it?

    Probably because we really don't need an update every 3 seconds and people are just impatient. It's funny, I have 0 lag, 0 difficulties on Xbox One X right now. Everyone screams and yells as ZOS and while they certainly are not the best, they know a lot more than the "armchair IT people" do.
  • Tan9oSuccka
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    Karivaa wrote: »
    valeriiya wrote: »
    Easy there, killer.

    They’re working on it. This is more complex than most of you armchair MMO/IT specialists realize.

    They've been "working on it" for years, that's what you white knights don't seem to get

    Yes, they have been working on it.

    Did you ever stop to think that with three unique platforms and limited staff...these issues may take some time?

    I want things fixed and perfect just like everyone else. This game has evolved so much over the years. They’ve delivered on many things already.

    Let’s give them some credit and let them work their magic.

    Communication would be nice! How about they tell us they don’t know what the problem is instead of telling us last week they would be fixing it?

    I can see that.

    But I think they may be limited on what they can share. Possibly too laden with technical jargon or even proprietary. Not sure.

    Of course I like steak. I'm a Nord, aren't I?
    -Berj Stoneheart
  • Tan9oSuccka
    Tan9oSuccka
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    Karivaa wrote: »
    Easy there, killer.

    They’re working on it. This is more complex than most of you armchair MMO/IT specialists realize.
    How do you know this???

    Power of deduction.

    If it’s simple or easy, it would be fixed already. IT is not “illuminati confirmed” let’s delay something to make the forum people cry.
    Of course I like steak. I'm a Nord, aren't I?
    -Berj Stoneheart
  • Azyle1
    Azyle1
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    Karivaa wrote: »
    Easy there, killer.

    They’re working on it. This is more complex than most of you armchair MMO/IT specialists realize.
    How do you know this???

    Power of deduction.

    If it’s simple or easy, it would be fixed already. IT is not “illuminati confirmed” let’s delay something to make the forum people cry.

    Amazing how many people think that is the case.


  • TequilaFire
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    Cpt_Teemo wrote: »
    valeriiya wrote: »
    Easy there, killer.

    They’re working on it. This is more complex than most of you armchair MMO/IT specialists realize.

    They've been "working on it" for years, that's what you white knights don't seem to get

    Yes, they have been working on it.

    Did you ever stop to think that with three unique platforms and limited staff...these issues may take some time?

    I want things fixed and perfect just like everyone else. This game has evolved so much over the years. They’ve delivered on many things already.

    Let’s give them some credit and let them work their magic.

    Wonder why they even bothered to go cross console anyway, just caused more problems for the game tbh

    You have these statements on Macro?
    You don't even know what cross means.
    Lupis Mortis EP Magplar Healer
    Duke of Blood EP Stamplar DPS
    Tequilafire EP StamDK Tank
    Nick Dagger DC Stamsorc DPS
    Aphotic Delirium DC Magplar Healer
    Roll Your Bones DC Stamcro DPS
    Blueblade DC Stamblade DPS
    Omari DC Stamden DPS

    PSN: Tequilafire
    PC: @Tequilafire

  • Apache_Kid
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    Azyle1 wrote: »
    Karivaa wrote: »
    valeriiya wrote: »
    Easy there, killer.

    They’re working on it. This is more complex than most of you armchair MMO/IT specialists realize.

    They've been "working on it" for years, that's what you white knights don't seem to get

    Yes, they have been working on it.

    Did you ever stop to think that with three unique platforms and limited staff...these issues may take some time?

    I want things fixed and perfect just like everyone else. This game has evolved so much over the years. They’ve delivered on many things already.

    Let’s give them some credit and let them work their magic.

    Communication would be nice! How about they tell us they don’t know what the problem is instead of telling us last week they would be fixing it?

    Probably because we really don't need an update every 3 seconds and people are just impatient. It's funny, I have 0 lag, 0 difficulties on Xbox One X right now. Everyone screams and yells as ZOS and while they certainly are not the best, they know a lot more than the "armchair IT people" do.

    Person is lucky enough to not have any of the game-crippling issues that others who have Xbox One X and ESO on a SSD have and instead of counting their blessings they feel the need to come in here and insult us for wanting a product that we PAID REAL MONEY FOR and a game that many of us SUBSCRIBE TO A PREMIUM SUB TIER for, to function without crashing us to the Xbox dashboard. Classic ESO message boards right here. The entitlement of not having crashes or freezes is real.
  • XoxHANNIBALxoX
    XoxHANNIBALxoX
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    I've not even received this month's eso plus crowns ffs :s
    (yes I know I posted this in another thread already)
  • oXI_Viper_IXo
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    Azyle1 wrote: »
    Karivaa wrote: »
    valeriiya wrote: »
    Easy there, killer.

    They’re working on it. This is more complex than most of you armchair MMO/IT specialists realize.

    They've been "working on it" for years, that's what you white knights don't seem to get

    Yes, they have been working on it.

    Did you ever stop to think that with three unique platforms and limited staff...these issues may take some time?

    I want things fixed and perfect just like everyone else. This game has evolved so much over the years. They’ve delivered on many things already.

    Let’s give them some credit and let them work their magic.

    Communication would be nice! How about they tell us they don’t know what the problem is instead of telling us last week they would be fixing it?
    It's funny, I have 0 lag, 0 difficulties on Xbox One X right now.

    Tell me, when is the last time you were in Cyrodiil for more than a few minutes?
    Xbox One NA
    Aldmeri Dominion
    "As you saw in Matt’s 2017 roadmap, we are making Cyrodiil performance evaluation and fixing a priority this year. We want to make sure that Cyrodiil is a great PvP experience for everyone. Over the last year, we’ve made some good strides towards refining server performance across all campaigns, and we will continue down that path." -Brian Wheeler
  • Apache_Kid
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    I've not even received this month's eso plus crowns ffs :s
    (yes I know I posted this in another thread already)

    try filing a support ticket. This is one issue a support ticket will actually solve most of the time. Crowns have a habit of being late for Xbox ESO subs. Just one of the many issues I've created a thread about months ago that was completely ignored by the powers that be.
  • Sandman929
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    Last night went pretty much as expected in terms of performance, it was terrible. I really don't know how they manage to screw up absolutely every patch without fail. That kind of consistency would be impressive if it weren't so annoying.
    Daggerfall Covenant - Xbox One NA
  • Tan9oSuccka
    Tan9oSuccka
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    Apache_Kid wrote: »
    Azyle1 wrote: »
    Karivaa wrote: »
    valeriiya wrote: »
    Easy there, killer.

    They’re working on it. This is more complex than most of you armchair MMO/IT specialists realize.

    They've been "working on it" for years, that's what you white knights don't seem to get

    Yes, they have been working on it.

    Did you ever stop to think that with three unique platforms and limited staff...these issues may take some time?

    I want things fixed and perfect just like everyone else. This game has evolved so much over the years. They’ve delivered on many things already.

    Let’s give them some credit and let them work their magic.

    Communication would be nice! How about they tell us they don’t know what the problem is instead of telling us last week they would be fixing it?

    Probably because we really don't need an update every 3 seconds and people are just impatient. It's funny, I have 0 lag, 0 difficulties on Xbox One X right now. Everyone screams and yells as ZOS and while they certainly are not the best, they know a lot more than the "armchair IT people" do.

    Person is lucky enough to not have any of the game-crippling issues that others who have Xbox One X and ESO on a SSD have and instead of counting their blessings they feel the need to come in here and insult us for wanting a product that we PAID REAL MONEY FOR and a game that many of us SUBSCRIBE TO A PREMIUM SUB TIER for, to function without crashing us to the Xbox dashboard. Classic ESO message boards right here. The entitlement of not having crashes or freezes is real.

    I hate to say it, but switching from Xbox one to PS4 was a smart move for me.

    After three, yes three Xbox Ones. I got sick of it.

    ESO generally runs smooth in PS4, outside of lag/Cyrodiil load screens and the legions of clowns that duel in populated areas.
    Of course I like steak. I'm a Nord, aren't I?
    -Berj Stoneheart
  • XoxHANNIBALxoX
    XoxHANNIBALxoX
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    Apache_Kid wrote: »
    I've not even received this month's eso plus crowns ffs :s
    (yes I know I posted this in another thread already)

    try filing a support ticket. This is one issue a support ticket will actually solve most of the time. Crowns have a habit of being late for Xbox ESO subs. Just one of the many issues I've created a thread about months ago that was completely ignored by the powers that be.

    Yeah I posted a support ticket earlier but auto reply said the office was closed for the day lol
  • Apache_Kid
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    Apache_Kid wrote: »
    Azyle1 wrote: »
    Karivaa wrote: »
    valeriiya wrote: »
    Easy there, killer.

    They’re working on it. This is more complex than most of you armchair MMO/IT specialists realize.

    They've been "working on it" for years, that's what you white knights don't seem to get

    Yes, they have been working on it.

    Did you ever stop to think that with three unique platforms and limited staff...these issues may take some time?

    I want things fixed and perfect just like everyone else. This game has evolved so much over the years. They’ve delivered on many things already.

    Let’s give them some credit and let them work their magic.

    Communication would be nice! How about they tell us they don’t know what the problem is instead of telling us last week they would be fixing it?

    Probably because we really don't need an update every 3 seconds and people are just impatient. It's funny, I have 0 lag, 0 difficulties on Xbox One X right now. Everyone screams and yells as ZOS and while they certainly are not the best, they know a lot more than the "armchair IT people" do.

    Person is lucky enough to not have any of the game-crippling issues that others who have Xbox One X and ESO on a SSD have and instead of counting their blessings they feel the need to come in here and insult us for wanting a product that we PAID REAL MONEY FOR and a game that many of us SUBSCRIBE TO A PREMIUM SUB TIER for, to function without crashing us to the Xbox dashboard. Classic ESO message boards right here. The entitlement of not having crashes or freezes is real.

    I hate to say it, but switching from Xbox one to PS4 was a smart move for me.

    After three, yes three Xbox Ones. I got sick of it.

    ESO generally runs smooth in PS4, outside of lag/Cyrodiil load screens and the legions of clowns that duel in populated areas.

    I see plenty of threads and posts from PlayStation people having issues too. I'm not switching a 1000+ cp account with All dungeon achievements done, many trial achievements and millions upon millions in gold and crafting materials. I'd sooner quit the game than re-grind all that. The game isn't THAT good. Maybe if I had some sort of guarantee that I would be free from issues on PS but I really can't get that.

    Now if ZoS want's to do the right thing and offer to transfer my account then we can have the discussion. But like I said there are Xbox players that swear they aren't having issues either with some PS players that are. I think its just a total crap-shoot when you play on console.
    Edited by Apache_Kid on June 21, 2018 2:45PM
  • Apache_Kid
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    Apache_Kid wrote: »
    I've not even received this month's eso plus crowns ffs :s
    (yes I know I posted this in another thread already)

    try filing a support ticket. This is one issue a support ticket will actually solve most of the time. Crowns have a habit of being late for Xbox ESO subs. Just one of the many issues I've created a thread about months ago that was completely ignored by the powers that be.

    Yeah I posted a support ticket earlier but auto reply said the office was closed for the day lol

    Rip lol
  • Tan9oSuccka
    Tan9oSuccka
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    Apache_Kid wrote: »
    Apache_Kid wrote: »
    Azyle1 wrote: »
    Karivaa wrote: »
    valeriiya wrote: »
    Easy there, killer.

    They’re working on it. This is more complex than most of you armchair MMO/IT specialists realize.

    They've been "working on it" for years, that's what you white knights don't seem to get

    Yes, they have been working on it.

    Did you ever stop to think that with three unique platforms and limited staff...these issues may take some time?

    I want things fixed and perfect just like everyone else. This game has evolved so much over the years. They’ve delivered on many things already.

    Let’s give them some credit and let them work their magic.

    Communication would be nice! How about they tell us they don’t know what the problem is instead of telling us last week they would be fixing it?

    Probably because we really don't need an update every 3 seconds and people are just impatient. It's funny, I have 0 lag, 0 difficulties on Xbox One X right now. Everyone screams and yells as ZOS and while they certainly are not the best, they know a lot more than the "armchair IT people" do.

    Person is lucky enough to not have any of the game-crippling issues that others who have Xbox One X and ESO on a SSD have and instead of counting their blessings they feel the need to come in here and insult us for wanting a product that we PAID REAL MONEY FOR and a game that many of us SUBSCRIBE TO A PREMIUM SUB TIER for, to function without crashing us to the Xbox dashboard. Classic ESO message boards right here. The entitlement of not having crashes or freezes is real.

    I hate to say it, but switching from Xbox one to PS4 was a smart move for me.

    After three, yes three Xbox Ones. I got sick of it.

    ESO generally runs smooth in PS4, outside of lag/Cyrodiil load screens and the legions of clowns that duel in populated areas.

    I see plenty of threads and posts from PlayStation people having issues too. I'm not switching a 1000+ cp account with All dungeon achievements done, many trial achievements and millions upon millions in gold and crafting materials. I'd sooner quit the game than re-grind all that. The game isn't THAT good. Maybe if I had some sort of guarantee that I would be free from issues on PS but I really can't get that.

    Now if ZoS want's to do the right thing and offer to transfer my account then we can have the discussion. But like I said there are Xbox players that swear they aren't having issues either with some PS players that are. I think its just a total crap-shoot when you play on console.

    That may be. I think the issues are amplified more if you have sub par internet as well. I run with a few people on PS4 that have these issues, more so than others.

    One runs on a Satellite ISP and the other on a mobile hotspot.

    I have a fast, hard wired cable connection. No huge issues at all.
    Of course I like steak. I'm a Nord, aren't I?
    -Berj Stoneheart
This discussion has been closed.