The Elder Scrolls Online

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We are currently investigating issues some players are having with the ESO Store and Account System. We will update as new information becomes available.
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https://forums.elderscrollsonline.com/en/discussion/comment/8235739/
In response to the ongoing issue, the ESO Store and Account System have been taken offline for maintenance.

still unable to get into game

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natpag1
natpag1
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After yesterdays problem, and it so called being fixed.. I still cannot log in through Steam. I keep getting error message "Unable to Initialize through Steam". I cannot launch through this website as I purchased the game after 2016. I have followed all the trouble shooting.... does anyone have an answer. I even updated everything...
  • Trinity_Is_My_Name
    Trinity_Is_My_Name
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    You may want to do this: Uninstall ESO from Steam. Then login to your account on the Elder Scrolls Online web page and download the game/installer directly from ESO. Install the game in this way instead of using Steam. I know it will take a while but you won't have to mess with the Steam issues again.

    I did this years ago and have never had to use Steam since to launch ESO. Good luck which ever way you wish to go with this.
  • natpag1
    natpag1
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    I cannot do that.... as I bought the game after 2016 on Steam and the website doesn't recognize I have the game
  • idk
    idk
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    Have you opened up a ticket? I think that is what the message suggested for those that still have issues loggin in via steam.
  • natpag1
    natpag1
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    I've opened 3 ticket, one with Steam and 2 with Bethesda. Haven't had a reply from anyone.
  • idk
    idk
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    Have you opened a ticket with ESO/Zos? That is different than Bethesda itself.
  • natpag1
    natpag1
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    no...I haven't.... their website...
  • natpag1
    natpag1
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    actually I am going to correct myself.. yes it's ESO/Zos I've put the tickets in with
  • idk
    idk
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    @ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_BillE

    Are one of you able to help this person?
  • natpag1
    natpag1
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    Okay thanks.... I'll just send them a message.
  • ZOS_Bill
    ZOS_Bill
    admin
    Over the weekend Steam users were running into issues with logging in. These issues with Steam login issues should now be resolved. Since there are multiple threads on this topic we are going to close this one. If you are still having issues logging in with Steam, please use this thread for further discussion and troubleshooting.

    @natpag1 - We have sent you a PM regarding your issue logging in through Steam.

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