The issues have been resolved, and the ESO Store and Account System are now available. Thank you for your patience!
The issue is resolved, and the North American and European megaservers are now available. Thank you for your patience!
PC Support Response Time?
Rawreak Rovyre
✭✭✭
Hi ZOS,
I realize that Summerset launched and your team is no doubt hosting an array of issues that have tied up support. No doubt.
That said, a ticket I submitted has been sitting at 28 hours now since opened, [Ticket #180523-001267]. Another ticket of mine was closed and marked as a "duplicate" even though the issues were not the same [Ticket #180523-001505]. So there was obviously some kind of attention paid to it, but no other response since.
Both of these tickets have largely to do with account-bound items. I'm mostly just waiting to hear if it's possible to help me with my issue, or if I need to consider spending my money elsewhere. I've been very happy with the game so far, and have dished out some cash to support it and the community. I don't really want to have to wait 2 days for a 'no, not possible' or 'yes, here we are.' That's silly. Please advise; I greatly appreciate it.
Warmly,
Nes
I realize that Summerset launched and your team is no doubt hosting an array of issues that have tied up support. No doubt.
That said, a ticket I submitted has been sitting at 28 hours now since opened, [Ticket #180523-001267]. Another ticket of mine was closed and marked as a "duplicate" even though the issues were not the same [Ticket #180523-001505]. So there was obviously some kind of attention paid to it, but no other response since.
Both of these tickets have largely to do with account-bound items. I'm mostly just waiting to hear if it's possible to help me with my issue, or if I need to consider spending my money elsewhere. I've been very happy with the game so far, and have dished out some cash to support it and the community. I don't really want to have to wait 2 days for a 'no, not possible' or 'yes, here we are.' That's silly. Please advise; I greatly appreciate it.
Warmly,
Nes
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