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Loading Screen Issue

badger333
badger333
Between entering p/w and character selection is a long loading screen, waited 20 mins and multiple attempts but still ongoing :(
  • ZOS_Bill
    ZOS_Bill
    admin
    @badger333

    If you are stuck loading at the character selection screen, please try these troubleshooting steps.

    Remove any mods or add-ons

    To completely remove add-ons, you should perform the following steps:

    PC:
    1. Go to the "Elder Scrolls Online" folder in My Documents.
    2. Open the "live" folder (NA megaserver) or "liveeu" (EU megaserver).
    3. Remove all files from the "AddOns" folder.
    4. Remove all files from the "SavedVariables" folder.
    5. Remove AddOnSettings.txt from the "live" folder.


    Add Anti-virus and firewall exceptions

    The application files that may require exceptions are:
    • Bethesda.net_launcher: C:\Program Files (x86)\ZenimaxOnline\Launcher
    • ESO.exe: C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online\game\client\eso.exe
    • Steam.exe: C:\Program Files (x86)\Steam\steam.exe

    For some anti-virus programs you may need to add entire folders as exceptions.
    • C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\
    • C:\Program Files (x86)\Steam\


    Repair through launcher

    To run a repair through the launcher:
    1. Start The Elder Scrolls Online launcher.
    2. Click on Game Option on top of the News section, and click on the option for Repair.
    3. Allow the launcher to examine all the files for the game. This will take some time.
    4. If any files are found to have problems, the launcher will re-download those files.


    Run launcher and game as an administrator
    1. Right-click on the game Launcher and select Properties.
    2. Navigate to the Compatibility tab.
    3. Check the box that says Run as Administrator.
    4. Click Apply and then OK.
    5. Repeat these steps for ESO.exe, located in C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\Game\Client (by default).

    Please let us know if you see any improvement in loading times. If not, you can contact customer support to start a ticket.
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