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Maintenance for the week of March 25:
• [COMPLETE] ESO Store and Account System for maintenance – March 28, 9:00AM EDT (13:00 UTC) - 12:00PM EDT (16:00 UTC)
Loading Screen Issue
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badger333
✭
Between entering p/w and character selection is a long loading screen, waited 20 mins and multiple attempts but still ongoing
#1
May 2018
0
ZOS_Bill
admin
@badger333
If you are stuck loading at the character selection screen, please try these troubleshooting steps.
Remove any mods or add-ons
To completely remove add-ons, you should perform the following steps:
PC:
Go to the "Elder Scrolls Online" folder in My Documents.
Open the "live" folder (NA megaserver) or "liveeu" (EU megaserver).
Remove all files from the "AddOns" folder.
Remove all files from the "SavedVariables" folder.
Remove AddOnSettings.txt from the "live" folder.
Add Anti-virus and firewall exceptions
The application files that may require exceptions are:
Bethesda.net_launcher: C:\Program Files (x86)\ZenimaxOnline\Launcher
ESO.exe: C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online\game\client\eso.exe
Steam.exe: C:\Program Files (x86)\Steam\steam.exe
For some anti-virus programs you may need to add entire folders as exceptions.
C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\
C:\Program Files (x86)\Steam\
Repair through launcher
To run a repair through the launcher:
Start The Elder Scrolls Online launcher.
Click on Game Option on top of the News section, and click on the option for Repair.
Allow the launcher to examine all the files for the game. This will take some time.
If any files are found to have problems, the launcher will re-download those files.
Run launcher and game as an administrator
Right-click on the game Launcher and select Properties.
Navigate to the Compatibility tab.
Check the box that says Run as Administrator.
Click Apply and then OK.
Repeat these steps for ESO.exe, located in C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\Game\Client (by default).
Please let us know if you see any improvement in loading times. If not, you can contact
customer suppor
t to start a ticket.
The Elder Scrolls Online: Tamriel Unlimited
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#2
May 2018
Staff Post
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