Eso crashes on load screen after pressing LOGIN

martinb16_ESO80

Hi there,

up until the maintenance from yesterday I could play just fine. Now, even after a restart and updating all addons, the game crashes after I provide the username and password and click login. I get the loading screen, and then I get a crash report. There has not been any change in hardware.

Any ideas?

====================================================================
eso has stopped working.
====================================================================

[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.live.3.3.11.1585543
branch = live
char.account = XXXXXX
client.executablebits = 64
client.mode = login
client.renderertype = D3D11
client.session_start_timestamp = 2018-04-24T20:28:49.318Z
client.time_since_load = 0
client.timestamp = 2018-04-24T20:29:16.860Z -frme 2181-
client.uptime = 27.6
computer.name = XXXXX
computer.user = XXXX
cpu.arch = 9
cpu.count = 8
cpu.level = 6
cpu.type = 8664
data.depotid = 4000
data.dir = E:/games/eso/The Elder Scrolls Online/depot/
data.syncm = databuild
data.version = 4000.win.1585644.live.1585543
exe.buildnum = 1585543
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 20.19.15.4549
gfx.deviceid = 5009.398266435.162
gfx.driver = NVIDIA GeForce GTX 850M
gfx.vendorid = 4318
globby.address = 159.100.232.24
globby.port = 24503
loc.world = Pregame
loc.worldid = 138
loc.zone = Pregame
login.address = 159.100.232.24
mem.system_physical = 16266
mem.total_current = 1417
mem.total_peak = 1494
mem.ws_current = 1154
mem.ws_peak = 1274
os.osbits = 64
os.platform = windows
os.version = 10.0.7600.
ptime = 27663
realm.depotid = 0
realm.id = 4001
realm.name = EU Megaserver
reportfield.ver = 3
version.major = 3
version.patch = 3
version.subpatch = 11

ZOS_Bill

@martinb16_ESO80

There could be a few reasons as to why ESO is now crashing after the maintenance. To get started troubleshooting, please go through the help article linked below.

What do I do if ESO is crashing with the error "ESO has stopped working"?

You can contact customer support to start a support ticket if the troubleshooting above does not help.

GingirRocks

I did hte trouble shooting, I'm still crashing since the maintenance. When I click on the screen (multiple monitors) the graphics in ESO flash. When I do get to the login screen, I log in, it starts the loading screen and then locks up 9 times out of 10. Or I get in game, start moving and it crashes. I have no issue with any other games. Even PUGB or World of Warships which tend to be graphic intensive have no issues. It's the same on both the normal US server and the PTS server. I've checked my AMD graphic drivers, they're up to date. I rolled my Windows 10 computer back 5 days to the last rollback thinking making it was a windows update issue. No dice. It's this latest ESO update.

Lightblind

I'm having the same problem, I think we have the same CPU? (or similar, 6700k for me). And run multiple monitors (3 in my case). Those are the only similarities I can see. (And of course they might not be related but the timing and type of crash seemed a little too coincidental).